To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.6
Amenities4.6
Service4.7
Cleanliness4.7
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All reviews(3697)
Positive reviews(3601)
Reviews with photos/video(758)
Friendly front desk staff(494)
Large rooms(471)
Perfect for kids(145)
Loved the view(115)
Delicious breakfast(82)
Located downtown(68)
Has facilities for children(18)
Negative reviews(96)
Alex Lusambya
Suite - 1-Bedroom
Stayed in Dec 2024
Couples
4 review
5.0/5
Outstanding
Posted on Jan 27, 2025
Convenient clean and comfortable
Response from Property: 尊敬的貴賓您好!感謝您的惠顧和點評!蘇寧環球套房飯店致力於以高的性價比、完善的設備環境、貼心的服務為每位賓客提供舒適、温馨的居住體驗,能為您的旅途帶來温馨和快樂是我們的榮幸。真誠希望能再次為您服務!
HONG LEONG
Boutique Queen Suite
Stayed in Aug 2024
Family
4 review
4.5/5
Great
Posted on Nov 7, 2024
Nice good size family room. A little dated on design but not too bad. Nearby to many places but not to metro station. So mostly need to travel via dd service. Otherwise very nice hotel to stay in!
Response from Property: Dear friend: Hello! Thank you for choosing Suning Universal Suites Hotel! No amount of advertising is as good as word of mouth. As long as you come here, you are our friend. We value every friend's personal experience. We are willing to do our best to make your trip to Nanjing a wonderful one. Relaxed, happy and comfortable, we look forward to your visit again and feel our different style.
JessB
Suite - 2-Bedroom
Stayed in May 2024
Travel with friends
5 review
4.0/5
Very Good
Posted on Jun 21, 2024
The room was very neat and spacious. The staff was helpful and accommodated us very well.
Response from Property: "Search for peace amidst the riot of colour, and spend your life in the calm clouds and flowing water" Dear friend, thank you for staying at Suning Global Suites Hotel and sharing your experience. We are very happy to receive your recognition. We hope that we can become a safe and comfortable "home away from home" for you during your journey! We look forward to meeting you next time and wish you a happy life!
Richard KH Yeoh
Enjoyable Family Suite With Two Double Beds
Stayed in Oct 2024
Family
4 review
4.7/5
Amazing
Posted on Nov 22, 2024
2 king size beds. Big suite with living room and dining table. Very good for a family of 4. Big plus is the free 24h laundry washer and dryer (detergent provided). Room amenities are well stocked. Highly recommended.
Response from Property: 尊敬的賓客:您好,感謝您的點評!酒店提倡“用心服務”,我們正在用心發現可以給您提供服務的機會,給您提供更滿意、更舒適的休息環境!您的滿意就是我們的追求!期待您的再次光臨~
GANGMOO
Elegant Selected Room (2 beds)
Stayed in Sep 2024
Business travelers
6 review
5.0/5
Outstanding
Posted on Oct 30, 2024
everything was perfect i enjoyed everything service and food cleaness good hope to visit again was best view from fuzemia
Response from Property: “窗外日光彈指過,席間花影坐前移。”感謝您的惠顧和詳細點評!蘇寧環球套房飯店致力於以高的性價比、完善的設備環境、貼心的服務為每位賓客提供舒適、温馨的居住體驗,能為您的旅途帶來温馨和快樂是我們的榮幸。真誠希望能再次為您服務!
Rooscar
Suite - 2-Bedroom
Stayed in Aug 2024
Family
4 review
5.0/5
Outstanding
Posted on Sep 27, 2024
Ultra friendly receptionists and room service staff. Great location close to all the tourist sites but not right in the middle of them. Easy to reach via ride share transport, taxi and public transport. Right next to a stadium for those who won't give up their fitness regime while on holiday.
特別感谢前台的小沈(沈一君),小爱和小璐在我们一家入住期间给我们提供的服务,还有份外的帮助。
Response from Property: “窗外日光彈指過,席間花影坐前移。”感謝您的惠顧和詳細點評!蘇寧環球套房飯店致力於以高的性價比、完善的設備環境、貼心的服務為每位賓客提供舒適、温馨的居住體驗,能為您的旅途帶來温馨和快樂是我們的榮幸。真誠希望能再次為您服務!
Oana Florentina
Boutique Queen Suite
Stayed in Nov 2024
Couples
4 review
5.0/5
Outstanding
Posted on Jan 2, 2025
Very good quality hotel and very close to German restaurant Paulaner
Response from Property: 親愛的客人您好!感謝您對我們蘇寧環球套房飯店的讚美,您每一句肯定的話語都證明了我們的努力得到了肯定,我們一定會再接再厲做到更好,期待與您再次相遇!
CB
Boutique Suite (2 beds)
Stayed in Apr 2024
Travel with friends
7 review
4.7/5
Amazing
Posted on May 16, 2024
Nice hotel centrally located. Attentive housekeeping. Convenience store on the first floor as well as a Luckin coffee.
Response from Property: 尊敬的賓客您好,感謝您對我們的認可,客人的每一絲需求都是我們真誠為之努力的方向。我們一定更加努力,打造五星級水準,期待下一次的出行,我們能為您創造更加完美服務。
Ck Viva La Vida
Boutique Queen Suite
Stayed in Jul 2023
Other
60 review
4.0/5
Very Good
Posted on Aug 16, 2023
All I can say is the service of the front desk staff and F&B service is great..Good customer oriented and front desk is professional.. Room amenities is very pathetic giving a banana, plum and cherry tomato..Looks very cheap and banana is spoiled a bit..Is not 5 star standard..The noise of the housekeeping staff talking outside my room is like shouting and screaming...Anyway hope that the management will take note of this..
Response from Property: "There is no traffic, no dust, only green hills are the neighbors." Dear friends, thank you for staying at Suning Universal Suites Hotel and sharing your stay experience. From your comments, we feel your recognition and expectations. The hotel management attaches great importance to your suggestions. We must strengthen the training of our staff. We will continue to work hard to create a more comfortable and warm living environment. Looking forward to your coming again and feeling our different style.
Min
Boutique Queen Suite
Stayed in Sep 2024
Business travelers
1 review
4.5/5
Great
Posted on Nov 26, 2024
Excellent location. Service was great.
Response from Property: “相遇總是猝不及防,愛意總會野蠻生長。”親愛的朋友,感謝您下榻蘇寧環球套房飯店,看到您簡單而又深厚的好評真的是好激動呢,而且還這麼認可我們的服務,我們將繼續努力,為您提供更加舒適温馨的入住環境。
Guest User
Guestroom (2 beds)
Stayed in Jun 2023
Solo travelers
40 review
5.0/5
Outstanding
Posted on Jul 14, 2023
Nanjing seemed like a cool city, but I actually feel like this hotel could have been the best part. Fantastic service, super clean and modern room (everything worked perfectly), and elegant furnishings. Highly recommended!
Response from Property: Dear friend: We are very glad that you had a pleasant stay at Suning Universal Suites Hotel. Thank you for your support and trust in us. We will continue to work hard to provide you with a more comfortable and warm stay environment. Looking forward to your next visit.
Chong Chun
Suite - 2-Bedroom
Stayed in May 2023
Travel with friends
21 review
3.5/5
Posted on Jul 22, 2023
Nice room. Service is average. Downstairs has a convenience shop. Room has small kitchen but doesn't has any utensils. Requested for it but took a bit longer to get them.
Response from Property: Dear family: hello! Thank you very much for your check-in and detailed comments. Your care and supervision of us can enable us to continuously discover problems in our work, get corrections and make continuous progress. From your comments, we are sorry to see that this check-in failed. We apologize for the inconvenience caused. The hotel management attaches great importance to it and has made serious investigation and timely rectification. Your tolerance and understanding are the encouragement and support for our work. welcome next time.
js28ae
Suite - 1-Bedroom
Stayed in Jun 2022
Couples
15 review
4.5/5
Great
Posted on Aug 15, 2022
Great room: extremely large and spacious for the location and price! Large bathroom with shower and tub, and a very nice view. Comfortable bedding and clean room. Excellent location right downtown. Swimming pool on the roof is not air conditioned but it's nice otherwise. Breakfast is a little lackluster and front desk service could be friendlier, but overall very good value for money. We will return when in Nanjing again.
Response from Property: Thank you for your comments. I will help you record your feedback about the swimming pool and breakfast, and try to bring you a new consumption experience when you stay next time. Thanks for your support. Have a nice day!
STHABISO
Boutique Queen Suite
Stayed in Jun 2022
Travel with friends
1 review
5.0/5
Outstanding
Posted on Jul 17, 2022
I had a great experience with the hotel. Absolutely enjoyed my stay there and the service was the best
Response from Property: Dear guests: Hello! Thank you very much for your stay and appreciation! I'm glad to bring you a good time for your trip. Your appreciation has greatly encouraged the hotel and is also the driving force for our progress. We will continue to keep it so that every guest can have a home experience. We look forward to your coming again!
Ellie
Guestroom - 2-Bedroom
Stayed in Jun 2022
Travel with friends
1 review
5.0/5
Outstanding
Posted on Jul 17, 2022
Thank you so much to Violet for being an amazing host during our stay! This hotel is gorgeous and the location is perfect. We did not travel more than 20 min downtown to get to places so it was perfect! The bathrooms were clean and the beds were soft and comfortable too! Thank you for a good stay!
Response from Property: Dear guests! We are glad to hear that you are satisfied with this check-in experience. Your praise for us has been conveyed to our colleagues, which also gives us more impetus to create an unforgettable experience of Suning universal Suite Hotel for you and more guests. Thank you again for your sharing, and sincerely look forward to your coming again to experience more of our products and services. Have a nice day!