Guest User
December 30, 2024
We were so looking forward to our Boxing Day Lunch in The Orchard Restaurant, described as having a glamorous apres bar complete with luxurious decor and furnishings that ooze chalet chic.... unfortunately our party of 12, as the only guests in the large marquee did not experience that at all, no atmosphere whatsoever, a silent room. We were seated and our drinks order taken, pre-ordered food arrived to no accompaniments, when asked the waitress made it quite clear she wasn't happy to go back to the kitchen and we were made to feel we were an annoyance to her. The service was non existent, no one came to ask if we would like more drinks, pre-ordered dessert was never served, only when we returned to the bar did we ask about this and then menus were brought out - an utter shambles. The hotel did refund part of our bill but we wanted the experience and more importantly the memories to be made not a refund.