To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.6
Service4.7
Cleanliness4.7
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All reviews(3969)
Positive reviews(3884)
Reviews with photos/video(748)
Delicious breakfast(234)
Friendly front desk staff(188)
Close to metro(86)
Great swimming pool(77)
Excellent afternoon tea(46)
Luxurious(32)
Garden view(23)
Negative reviews(85)
Richter
Standard 2-bed Room
Stayed in Sep 2024
Couples
7 review
4.7/5
Amazing
Posted on Oct 23, 2024
Pretty easy to get to by Metro Line 1 Hengshan Road station Exit 1 - about a 10 minute walk. Rooms are clean and comfortable with a light ikea/scandinavian type color wood design. Both breakfast and dinner buffets are large with high quality food and plenty of options for all tastes. Dinner also offers hotpot. Another review described the hotel as an 'Oasis' in the middle of Shanghai with quiet tree lined streets and garden in the back of the hotel. That is a very good description. The immediate area is calm and relaxed with not too many restaurants or shops - but with the subway nearby you can easily move around the city. Wonderful Xujiahui Park very close by. Xujiahui park is definitely worth a visit, it is beautiful. We had a relaxing and enjoyable 3 night stay here.
Response from Property: Thank you very much for your detailed evaluation.I also ask you to give more valuable opinions on the changes you see in the future. Thank you again for your stay and evaluation, and look forward to your next visit and spending more wonderful time together!
Guest User
Standard Queen Room
Stayed in Sep 2024
Family
3 review
4.8/5
Amazing
Posted on Sep 15, 2024
It is kind to children and has no problem with foreign communication. The swimming pool is spacious and clean. I even want to introduce it to my friend.
Response from Property: Your feedback is greatly appreciated and it is great to learn that you and your children had a great time at our hotel. Looking forward to serving you again and taking your next stay to the next level. Thank you from the bottom of your heart for choosing our hotel and sharing your wonderful experience!
wei jian
Standard Queen Room
Stayed in Aug 2024
Couples
4 review
4.5/5
Great
Posted on Aug 10, 2024
Great location, tree lined street, an Oasis in Shanghai. It's my 2nd time staying this year.
Response from Property: Thank you very much for your affirmation and choice again! Your love is our greatest motivation. To ensure that every stay will bring you a surprise, Looking forward to creating "Shanghai's oasis"-like experience for you again in the near future. Thank you again for your valuable feedback and support!
Chen
Business Queen Room
Stayed in Jun 2024
Solo travelers
1 review
4.5/5
Great
Posted on Jun 23, 2024
The location is excellent. It is walking distance to a subway station. Nice surroundings. Lots of greenery, parks, nice buildings.
Response from Property: Thank you for the comment. It’s our pleasure that the hotel leaves a deep and great impression on you. We’ll continue to provide best service and we are looking forward for your visit to Hengshan Garden Hotel again.
Guest User
Standard Queen Room
Stayed in Dec 2024
Couples
5 review
5.0/5
Outstanding
Posted on Dec 8, 2024
Great location for walking and feel the great Shanghai, easy access to metro link, delicious breakfast, attendants help lots because of plane delay.
Response from Property: Dear guest, we are very pleased that your stay was so satisfactory! Thank you especially for your recognition of our location and breakfast quality, and our staff's affirmation of helping you in case of flight delay. Thank you again for your valuable feedback, which is also an important lead for us to continue to improve our hospitality. Looking forward to the opportunity to add color to your journey again and raise the lights of Shanghai Night to illuminate your next journey.
Cleo
Standard 2-bed Room
Stayed in Nov 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Nov 19, 2024
Great hotel in a nice area. It's close to a park, local shops and a mall/shopping centre down the road. The pool is light and spacious. The garden is a wonderful little oasis to cone back to after a day in the city.
Response from Property: Thank you so much for your good comments! It is great to learn that you enjoyed a comfortable stay with us, especially in our pool and garden area. We are delighted that your journey was enjoyable, and this is the goal shared by all of our staff. Receiving your suggestions and comments is very important to us, and we promise to continue to work hard to improve our service level and create a better stay experience for every guest. Thank you again and look forward to your next visit and let us maintain the continuity of this wonderful journey!
Steinmetz
Standard Queen Room
Stayed in Nov 2024
Business travelers
2 review
5.0/5
Outstanding
Posted on Nov 4, 2024
Third stay at the Hengshan Garden Hotel this fall. Only for one night before departure from Pudong airport. Excellent experience, the renovated rooms on the lower floors are comfortable, quiet and well equipped. Service (check-in, concierge, etc.) perfect, friendly and competent. Hope to be back soon!
Response from Property: Dear guest, thank you very much for your three visits and high evaluation! We are deeply honored to provide you with peace, Thank you again, the team of Hengshan Garden Hotel sincerely looks forward to your next visit!
Xu
Standard Queen Room
Stayed in Oct 2024
Couples
6 review
4.2/5
Very Good
Posted on Oct 22, 2024
We stayed at this hotel in 2019 and it was a rather dated facility. Pleasantly surprised it went through serious facelifts. The room was super quiet and both bed and pillows are very comfortable. We slept very well. Will definitely consider this place next time.
BTW, we loved the robot that delivered our takeout to the room. Super cute.
Response from Property: Dear guest, thank you very much for your valuable evaluation! We are honored to hear your recognition of the improvements in the room facilities, especially the quietness of the room, the comfort of the bedding and your love for the delivery robot.Looking forward to your next visit, I believe we will provide you with better service. Once again, thank you for your interest and support in our hotel!
Guest User
Standard Queen Room
Stayed in Oct 2024
Solo travelers
15 review
5.0/5
Outstanding
Posted on Oct 3, 2024
I LOVED my stay! And I will stay again. It's a lovely area and iI recommend Cafe Di Wine as it's just a Walking from the hotel.
Response from Property: Thank you so much for your positive reviews of our hotel , I look forward to your next visit and experience the warmth and convenience of home again.
Yan
Standard 2-bed Room
Stayed in Sep 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Sep 28, 2024
This hotel was recommended by a friend who lives in Shanghai. I am very happy. Great location and services. Room and bathroom are very clean.
Response from Property: Thank you for your comments. It's our honor to have your stay at Hengshan Garden Hotel. We are very pleased to provide you our best service. Looking forward to your next stay.
Otto
Standard 2-bed Room
Stayed in Mar 2024
Solo travelers
3 review
4.2/5
Very Good
Posted on Apr 3, 2024
The location is excellent in a quiet area at the end of Hengshan road. Room are big and beds quite hard Breakfast excellent but from a Chinese and European point og View. The coffee even Ok.
There is a small garden behind the hotel..very nice .
Its only 200 m to Hengshan subway station line 1.
Staff friendly and helpful.
One thing, some people do still smoke, we not provide them with a chair in the garden and an abstract...please.
Response from Property: Thank you for choosing Hengshan Garden Wine! We are always committed to providing guests from all over the world with a comfortable and warm living environment and thoughtful service. If you have any questions about the facilities in the room during your stay, you can call extension 84 to contact the lobby manager at any time. We are happy to serve you! We will also pay attention to and improve the daily maintenance of hotel facilities and equipment to provide guests with a more comfortable living environment. Hope you continue to choose us, and sincerely look forward to your next visit!
Guest User
Business 2-bed Room
Stayed in Sep 2024
Family
1 review
4.7/5
Amazing
Posted on Sep 19, 2024
We stayed 12 nights at the hotel during our recent trip to Shanghai. We are very happy with the hotel location and will definitely return for our next trip. The staff is very friendly, from concierge to the room cleaning staff. They are courteous and always very helpful, especially Carl Yu who helped us with our luggage on our last day. We highly recommend this hotel and can’t wait to come back again.
Response from Property: Thank you so much for your warm review and recommendation of us! We are very pleased to hear your satisfaction with the location and recognition of the staff's service, especially Carl Yu who assisted with the luggage on the last day. Your satisfaction is our greatest motivation. We have documented your suggestions, specifically regarding a part of continuously improving the service experience. If there are any other needs or questions, big or small, please feel free to let us know. Looking forward to your visit again, we will continue to provide excellent service. Thank you again for your valuable feedback!
Guest User
Standard Queen Room
Stayed in Aug 2024
Solo travelers
49 review
5.0/5
Outstanding
Posted on Sep 9, 2024
Good location and services. Good facilities especially the swimming pools and sport Centre and bath spa.
Response from Property: Thank you very much for your affirmation and praise! We are deeply honored to express your satisfaction with the location, excellent service and special facilities of the hotel. Your satisfaction is what drives us to constantly strive for excellence. We are continuously updating and optimizing swimming pools, sports centers and spas to better meet your health and leisure needs. We look forward to the opportunity to provide you with a more intimate experience. Welcome you to visit again. We will warmly welcome you back.
Gabor Bodo
Standard Queen Room
Stayed in Jul 2024
Solo travelers
11 review
2.5/5
Posted on Aug 6, 2024
The photo of the hotel was incorrect, ended up in another building, instead the one I booked. Really disappointing and hotel didn't give me any explanation.
Response from Property: Dear guest, I am very sorry that you have experienced such inconvenience and disappointment. We should have ensured that all information was accurate so that you could enjoy your journey comfortably and pleasantly. Once again, our deepest apologies for the inconvenience, and we look forward to the opportunity to regain your trust. Your satisfaction is always our primary goal. I wish you all the best and look forward to a pleasant cooperation with you again. Good wishes, [Your name] Hotel Front Office Manager
Guest User
Picardie Deluxe King Room
Stayed in Apr 2024
Couples
3 review
5.0/5
Outstanding
Posted on Apr 17, 2024
Great experience at the VIP building.
Response from Property: Thank you for your evaluation. Your affirmation is the driving force for our continuous improvement and progress.Looking forward to your check-in again!