Top 5-Star Hotels in Shanghai

Research always located in a heart of Shanghai right near the Nanjing pedestrian Street. Absolutely 10 out of 10 full location when approaching the hotel you can see that it is and obviously very old Building however it does have refurbished room so be careful which ones you book I indeed booked a refurbished room and it was quite New important to know that the rooms are quite small so if you have certain requirements for the size of the room, please take that into consideration. I would stay here again however it is not the most luxury hotel by any means the breakfast buffet is very average and located towards Chinese people and does not have many foreign options.

The hotel service is exceptional. Calling for room service was quick and the staff are very polite and friendly. The bed are very clean and you have the option of choosing the type of pillow you want. Location is fantastic as it is near the main shopping street. Besides it is a subway which makes travelling around so convenient. Highly recommend this hotel if you are visiting Shanghai.

This is the 3rd stay of ours since June when we actually did stay twice. Being impressed therefrom, we decided to stay again in this impressive hotel this time. Location is excellent and so are the services in general. All staff are friendly and helpful. We would not hesitate to recommend to friends to stay in this good hotel whenever they have a chance to go to Shanghai.

Long established as one of the first batch of luxury hotels in Shanghai, Okura Garden Hotel retains its charm and quality. I am particularly impressed by the service and staff's readiness to help. When I checked in, I had a bit confusion and picked a room in which inconvenient to add an extra bed for my son. The front desk staff didn't hesitate to assist and went out of their way to show me alternative rooms, to ensure that my needs satisfactorily were met. I would no doubt choose Garden Hotel when visiting Shanghai next time.

One of my favorite hotels in Shanghai is Pullman Shanghai Jingan. I visited Shanghai three times in 2024 and stayed in various hotels, including both local accommodations and international hotel chains. I would say that Pullman Shanghai Jingan is ideally located for travelers who commute by train and want to stay in the heart of the city while avoiding the crowds of Nanjing Road. The breakfast was fantastic, and the service was exceptional. This is a 5-star hotel, and it truly lives up to its rating. As for the amenities, you need to request them at the front desk. Once requested, they are promptly provided. I would definitely return to this hotel if I visit China again.

Conrad hotel in Shanghai is in the center of Shanghai walking distance to the train station, to the famous Nanjing road. There is no other major five star hotel with excellent location than The Conrad Shanghai. Customer service is great, very flexible to check in and check out. Nice lounge bar at the top of the hotel offering free drinks 🍷

Here’s a polished version of your review based on the points you provided: Review: I’ve stayed at this hotel before and always had a positive experience. The staff are consistently polite and attentive, and the suite I stayed in this time was no exception—it was luxurious and offered a fantastic view. However, I did encounter a few issues during this stay that could have been avoided with better attention to detail. First, the gym was under construction until mid-November, which was not disclosed when I made my reservation. Had I known this, I would have chosen a different hotel. Additionally, the pillows in my room had a strong, unpleasant odor. Even after changing the pillowcases, the smell persisted. Thankfully, I was able to find one pillow without the odor, which I used for the duration of my stay, but this issue really impacted my comfort. Lastly, for those sensitive to noise, I would not recommend this hotel. The cleaners were quite loud while working, and the room insulation is poor, allowing you to hear everything happening around you. For a hotel in this price range, I expected better soundproofing solutions. While the service and room quality are typically excellent, I believe these issues should be addressed to provide a better experience

Staff are very nice despite some minor communication issues (language barriers). Clean and large room with separate wet and dry areas. A big plus for very comfy bed and good quality shampoo!! Housekeeping was daily and was generous with the minibar fill-up. I mostly took videos so here are the views from the room (2-3) and from the elevator area (1).

First of all 5 stars to Peng Ho (何鹏) service, very helpful and proactive, helped with us during check in and when leaving the hotel with 🧳 and getting our ride to the airport. Also 5 stars for another lady helped with our check in, she let me viewed a few rooms as I wasn't exactly sure about my stay, she prepared a welcome fruit platter for us. The hotel is quite wore off, l9bby seemed ok, but once in elevator, corridors all appeared wore off and not clean, then the room arranged for us is full of smell, moldy and smokes, the room we settled is not as smelly, but still found stains, dirt etc in the room, I have especially requested a well cleaned and dusted room before check in due to allergies. Since t was our last stop of a 2+ weeks vacation plus it's only one night so we didn't move, if it is at the beginning or staying longer, I would've moved hoteldue to the first impression of elevator /corridor and room,I was tired that didn't even take picture of the room, our room was facing some old neighborhood, no scenery at all, plus it's noisy in the morning around 6, noises from heavy machinery. But location is quite convenient, walking distance to the Bund, took us about 20 minutes walk to reach the starting point of the Bund.

Hotel was clean and sheets were extremely comfortable. Room air conditioner was cold and working well (unlike other hotels in china with controlled temperatures) which I really appreciated. Room cleaning service is great! View of the bund is wonderful, though I was only able to see the Oriental Pearl Tower as the rest of the major towers are blocked by the building right infront of the window. Privacy might be an issue as people in the opposite buildings could look right into my room and bathroom, especially at night with my room lights on. I could also clearly see whatever was going on in the opposite buildings if their curtains were not closed. That is a pity considering the large windows the hotel room had to offer, as the view is mostly blocked by buildings right infront. Though you can walk to Nanjing Road, cycling is more convenient and if thats not what you want to do, the walk may be a little far if you want to go there often. You can also walk to The Bund. Nearest metro station is Yuyuan Garden which is about a 15-20min stroll away. Overall a really good stay despite the privacy issue, if you dont mind that then this is a good choice if you would like to be further away from the hustle and bustle.