Atour Hotel (Xuzhou Jianguo East Road, Suning Plaza) Reviews
Atour Hotel (Xuzhou Jianguo East Road, Suning Plaza)
No.219 East Jianguo Road, Yunlong District, Xuzhou, Jiangsu, 221000, ChinaView Hotel Details
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Atour Hotel (Xuzhou Jianguo East Road, Suning Plaza) Guest Reviews
4.8/5
Excellent
2369 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.8
Amenities4.7
Service4.8
Cleanliness4.8
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All reviews(2369)
Positive reviews(2329)
Reviews with photos/video(152)
Delicious breakfast(315)
Easy to get around(192)
Quiet & comfortable(173)
Friendly front desk staff(172)
Classy environment(145)
Convenient parking(136)
Close to metro(62)
Nice elevator(34)
Negative reviews(37)
mouthbreather
Elegant Room
Stayed in Jul 2023
Couples
13 review
5.0/5
Outstanding
Posted on Aug 24, 2023
The amenities were really good, with plenty of water, little crackers, and complimentary tea in the room. The washer/drier room is also great, with three of each. There is a great barbecue place right across the street, so good location as well. The hotel is close to a river which is pictured below.
Response from Property: Thank you for your affirmation and praise of our friends. With your encouragement, our friends will work even harder. We will not disappoint your trust and treat every guest who comes to the store as our own family. We will not forget our original intention and forge ahead
Yan
Superior Room (2 beds)
Stayed in Aug 2024
Business travelers
3 review
5.0/5
Outstanding
Posted on Sep 6, 2024
Booked 2nd night extending our trip in XuZhou
Response from Property: 最好的旅行,就是在亞朵,發現一種久違的感動。而在千萬人之中,沒有早一步,也沒有遲一步,朵兒們慶幸遇見你,,有錯過才會有新的遇見,希望可以給您提供更加完美的服務,讓您不僅僅有一個甜蜜的睡眠,午後茶香樹海的悠閑,還有朵兒帶給您的一份小驚喜,一份小感動,給時光一份淺淺的回眸,給心靈尋一份温暖!
Guest User
Superior Double Room
Stayed in Sep 2024
Couples
2 review
5.0/5
Outstanding
Posted on Oct 27, 2024
tinghao
Response from Property: 親愛的朵友,海內存知己 天涯若比鄰,您就是朵兒的知音 您的認可是朵兒前進的動力和目標,朵兒信奉客人為家人,讓您的每一次入住都像回到家一樣,對家人的關懷,體貼,照顧,温暖,是每位朵兒送給親最真誠的禮物,請相信不論您是出差還是旅行,亞朵一定是您的不二之選,期待您的再次體驗,隨時歡迎回家!!!
Diajing
Superior Double Room
Stayed in Apr 2024
Travel with friends
2 review
5.0/5
Outstanding
Posted on Jun 12, 2024
good good
Response from Property: 感謝小主一如既往的支持與厚愛~您的好評讓朵兒心裏樂開了花,願快樂伴隨您每一天~~朵兒在徐州等您歸來呦~~
susu6485201
Superior Double Room
Stayed in May 2023
Travel with friends
18 review
5.0/5
Outstanding
Posted on Jun 18, 2023
很干净 fuwutaiduhrnhai
Response from Property: 首先感謝您花費寶貴的時間在此留下您的5分點評。對於未給您帶來完美的入住體驗,我們深感抱歉,朵兒也會繼續努力,為每位客人提供完美的入住體驗。亞朵,不忘初心,信奉您為家人,提供鄰里温馨的服務,亞朵,希望成為您出門在外的首選~朵兒在這裏靜候您下次光臨體驗~~
Guest User
Elegant Room
Stayed in Jun 2024
Business travelers
3 review
5.0/5
Outstanding
Posted on Aug 3, 2024
The location is excellent, next to the subway station, 20 minutes' walk from Hubu Mountain and Huilongwo Cultural Street. The room is clean and tidy. The cleaning staff and front desk staff are all proactive in saying hello. The requirements for a non-smoking floor are also met. The buffet breakfast is quite satisfactory. There are freshly cooked rice noodles and wontons, and the robot delivers takeout to the room. It’s very safe. I’ll book here next time. The slight drawback is that the sound insulation effect is not very good, but earplugs are provided in the room.
Original TextTranslated by Google
Response from Property: Duo'er is really happy to be satisfied with her little master! There are ample parking spaces in the hotel. Just outside the door is Metro Line 3~~Exit 1 is Duoer’s house~It is also very convenient for Duo friends to travel~Our Atour is a hotel with humanistic feelings. Duoer sincerely hopes that every Duoer Fans can find the taste of home on the road, and every Xiaoduo will become your family. Duo'er will continue to work hard to improve service. Satisfaction is only the starting point, surprise and touching are the goals. If you need it, come to Duo'er! Xiaoduo is here to look forward to your visit again!
Anonymous User
Superior Double Room
Stayed in Sep 2023
Family
2 review
2.2/5
Posted on Oct 7, 2023
The price has increased too much. Normally it is only around 200 yuan but has increased to 823 yuan. The price increase during the National Day is understandable, but the room is pitifully small. The room I was initially assigned had a closed balcony outside the window that could not be entered. After asking to change rooms, I was assigned to the room next to the stairs. The door of the room is shorter than other rooms, like a linen room, and the window is also single-leaf. The price and supporting facilities are too mismatched! During the National Day, the special forces family moved to three cities: Xuzhou, Heze, and Jinan. This hotel in Xuzhou has the worst accommodation and hotel environment, but the price is the highest. In Jinan, Shungeng Villa is only 500 yuan! Xuzhou is really not a tourist city!
Original TextTranslated by Google
Response from Property: Dear Duoer, we are very sorry that we could not bring you a satisfactory stay experience.
Anonymous User
Superior Room (2 beds)
Stayed in Sep 2023
Family
6 review
1.0/5
Posted on Oct 5, 2023
Environment: The hotel is at the intersection, there are not many parking spaces, and there are parking spaces on the third floor and three floors outside the hotel. Vehicles checking in in the evening are basically parked on the curb. The car keys are left at the front desk and the car needs to be moved at any time. There are a lot of battery cars, clattering past the car body. Although it is relatively close to Huilongwo, it is still a bit far to walk to Huilongwo. The price of a Didi taxi is about 6 yuan. There is a rental battery car about 150 meters after turning right out of the hotel. Because you have to find a fixed parking spot to park, each battery car costs about 4 yuan to Huilongwo. The surrounding environment of the hotel is average.
Service: When we checked in, other guests came in after us. According to convention, when we have given our ID cards to the front desk, we should be processed first. But unexpectedly, the front desk checked in the guests who came in later. Moreover, the "high floor" noted when booking the room was given to the guests who checked in before us. They arranged the 16th floor and we arranged the 6th floor.
Hygiene: One of the rooms is next to the linen room. If you book "with a window", see "Video 1". Outside the window is the equipment platform. Light cannot come in through this window, which means there is no room.
I had an allergy on the night I checked in. I took some anti-allergy medicine and got over it. Didn't sleep much all night.
Facilities: The hotel was renovated from an old hotel. There is no Atour element. It's just an ordinary hotel with the name Atour.
There is a separate bathroom for dry and wet areas in the room. There is no paper towels on the sink in the dry area, but a roll of toilet paper is placed. There is no trash can next to the sink.
Sound insulation is very poor. Not only can you hear the sound from the partition wall in the room, but you can also hear the sound from the room diagonally across from the corridor (the room opposite + the room next door).
The hotel room prices have risen ridiculously in the past few days, more than doubling. I checked today that the house price has almost dropped back to its original price.
From the convenience of travel, hotel facilities, and the surrounding environment of the hotel, I do not recommend this hotel.
Original TextTranslated by Google
Response from Property: Dear Duoer, we are very sorry that we could not bring you a satisfactory stay experience.
Guest User
Superior Double Room
Stayed in Aug 2023
Family
1 review
5.0/5
Outstanding
Posted on Sep 23, 2023
This trip to Xuzhou was a great experience! In order to have a barbecue, we walked to Xuzhou with our children. When we arrived at Atour, the service was as expected as Xiaohongshu said. When we met the waiter, he took the initiative to say hello to us. Because it was just a day trip, the latest check-out time from the hotel was three days. Yes, I took my children to the zoo at 3 o'clock and couldn't make it back in time. I called and asked if I could delay it. Without saying a word, I delayed it for free. I also gave two bottles of water and lollipops when I checked out. 👍👍. The people in Xuzhou are also very welcoming. Looking forward to coming again next time
Original TextTranslated by Google
Response from Property: Hello, dear little master, thank you for your compliments, thank you for supporting us and liking us so much. We have always regarded the guests who live in Atour as our family, our friends, and our good neighbors. We are here for you. Provide a more comfortable and pleasant check-in experience, solve your practical problems during check-in, so that although you are out of town, everyone is your family, friends and neighbors. When you need it, shout that we are by your side and prevent you from feeling lonely. Caring about you and being considerate is what every Atour person should do. There is no best, only better. We have never stopped pursuing it. Welcome to visit Atour Hotel again. We are waiting for your return~~
Response from Property: 親愛的朵友,感謝您的表揚與認可,朵兒們心裏美滋滋的,酒店是我們的基礎,服務是我們的根本。人文的風格在亞朵,温馨的感受在亞朵,舒適的體驗在亞朵。出門在外衹為能在城市之中得到心靈的放鬆,精神的充實, 這就是亞朵,亞朵始於酒店,但不止於酒店,期待與您下一次的美好邂逅,亞朵一直在路上等您!
Response from Property: 親愛的朵友,您好~看到您的分享,真的是暖到朵兒心窩窩了,都説亞朵的服務是最暖心的,現在卻發現,來自您的肯定 比之暖心N倍,朵兒家的早餐是中西結合的自助餐,還有結合當地的特色哦~~謝謝您毫不吝嗇的誇讚,這將是我們往前沖的最大的動力,朵兒們會繼續保持的!~~記得再來喲,邊品茶邊看書,有朵兒陪着您呢~白茶清風無別事,我在亞朵等風,也等你.....
Response from Property: 親愛的朵友,看到您的好評,朵兒頓時覺得渾身都充滿了力量呢,首先非常感謝您的信任在眾多酒店中選擇了亞朵,給您提供優質貼心的服務是我們義不容辭的責任,讓您在陌生的城市也能感受到温暖,亞朵就是為在路上的旅客提供一個能夠放鬆休息的第四空間,希望您的每一次旅途都有亞朵相伴,為您的生活帶來意外的感動哦~
Response from Property: 感謝朵朵的傾情讚美,咱們酒店所有配套設施可都是四星標準的哦,亞朵一直在突破,一直在路上,爭做第一也衹做唯一,也正是有廣大朵粉的支持,亞朵才一步一個腳印走到今天,朵朵的信賴才是留給咱們最大的財富,亞朵會一直保持初心,不偏離最初的軌道,越走越遠,朵兒一直在這兒期待您的再一次歸家哦~