Burnley

Rooms were okay but service and staff was bad. The WiFi was down and no one alerted us until we mentioned it, after that, no time frame was given. We had no WiFi until Monday night which we only discovered when our phones finally connected. This was a big problem due to the fact that we had no signal either and couldn’t even use our phones to communicate with anyone. We booked for the meal deal with breakfast in the morning and the staff were rude when we walked in because they had overbooked and didn’t have space. We had young kids and they were prepared to turn us away knowing we had paid for breakfast. The breakfast wasn’t fully available and the continental was non existent. The food was not replenished in a timely manner and plate availability was also minimal. Therefore it was 20 minutes before being able to actually have a cooked breakfast and the queue for food was large because everyone was in the same position. The staff working that morning were very rude and then proceeded to walk around with a bad attitude whilst we were still there having breakfast which made for a bad atmosphere and unwelcome environment. We had no desire to go back after that and for what it costs - the food was not worth it.

Don’t expect a hot tasty breakfast. The restaurant is under redevelopment but still charging guests for either a Continental or cooked breakfast. We were advised that there would be reduced dining capacity, but not that the restaurant would be closed completely between breakfast and dinner. After a six hour drive we were unable to get a cup of coffee there or access our room before 3.00pm. What a sad display of poor quality eggs, sausages and beans at breakfast the following morning. Rock hard hash browns and no black pudding, as had been advertised. There is better food available elsewhere for £10.99 per head.

My wife and I have stayed at the premier inn in Burnley lots of times but this was a shocker to say the least . On the Thursday we went over to have a drink like a ghost town nobody in . Was advised at 930 we were advised that last orders were 945 . 945 arrived and it was like the staff in the bar were doing me a massive favour by serving me . Then at 955 we were told to drink up as they wanted to lock up . Next morning I went for breakfast . Everything on the Luke warm hot plate was lukewarm warm absolutely disgusting rubber eggs lukewarm warm beans cold bacon and Luke warm sausage. How the hell anyone can run a restaurant like this is beyond me . We won’t be staying in the premier inn ever again . On the plus side the staff in the hotel we’re pretty good but the restaurant is an absolute shocker t the worst breakfast I have ever had and I would not throw it at a burglar

Had a few small issues but Simon was amazing and fixed everything for me, he is an absolute credit to the company, and his customer service skills are impeccable. Ideal location if your looking for the football at turf Moor it's within walking distance