Top 5-Star Hotels in Madrid

I really love this hotel. I welcome cakes and bear candy on the first day. It is delicious, and the quality of the toiletries is very good. The hotel has a free mobile internet, a deposit of 200 Euros, and a refund. The breakfast area is small but it is really pleasant. Sitting on the balcony and enjoying the sun and tea, it is full of holiday. I will definitely stay again next time.

The hotel is in a very central location at Gran Via (main shopping street). Metro station is just a few meters away. The staff is very friendly and the rooms are quite big. There is also a nice rooftop bar with good cocktails. Due to the location the hotel is great for a weekend trip to Madrid. I would definitely stay there again.

Lovely hotel, amazingly centrally situated, and so we were able to walk to all the things we needed to see and do. Breakfast excellent with a good choice of hot and cold food. Staff generally very kind and polite. Our one complaint was that the TV in the bedroom we had, kept losing or freezing the picture on the BBC world news channel, and a small icon kept appearing from LG, which after waiting a while restored the screen. We complained about this on the first morning we were there, and the reception noted it and siad an engineer would go and attend to it. This was not done and for the whole stay sadly we were frustrated by the TV which was really of no use to us what so ever. I have read other similar stories on Tripadvisor about the same complaint, and so clearly the hotel is aware of the problem but seemingly chooses not to do anything about it. This is a shame, beacuse something so easy, and expected would make a huge difference to one's enjoyment of the room. Other than that, really we had no complaints, and would certainly stay again.

Excellent staff- everyone was so friendly and helpful. We arrived very early from international flight and they let us check in early. Great location to walk to museums and great restaurants. Rooftop bar and pool were very nice- again, super friendly service. Nice complimentary bottled water and chocolates brought to the room in the evening. Needed to get shoes shined and they got it done for me. Nice artwork throughout hotel. Didn’t charge for drinks in mini fridge- nice touch. Did I mention how friendly everyone is?

I have to say I found the hotel charming and the whimsical ways they have decorated the rooms really adds to one’s visit. None of the boring cookie cutter rooms food in many other places here of course that runs the risk of displeasing some people who don’t like things out of the ordinary though if you are someone who does you are in for a treat. Every aspect of our stay beyond that was what you Willy expect of a 5 star hotel in a major city exceptional cleanliness service and comfort.

My staying in this hotel was beautiful. Location is very good, service is excellent. The stuff is very friendly and helpful. The hotel is modern, very clean, breakfast is very good too. All foods was fresh and tasty. But only one question: why spa is available for additional charge in such level of hotel? But in general I'm satisfied and come back to this hotel with pleasure.

This hotel is really a bargain for how nice it is. I found the service to be impeccable, breakfast buffet was incredible and the location is right in front of a metro station. A bonus is the contemporary art collection which reminds you that you are in Madrid and not just any nameless, nice hotel. I love the schluter brass detailing in the bathroom and bedroom walls. These design touches add such gravitas to a stay, even when short. Bravo, I would stay here again.

As a Marriott Titanium / Lifetime Platinum Elite Guest, our family [husband, wife and two young daughters] decided to visit Madrid, Spain to start our month-long 2023 summer vacation in Europe. We spent five (5) nights at Westin Palace Madrid using our Bonvoy points in late May / early June 2023. Please see the thirty-eight (38) photos we posted with this review of all aspects of the hotel. Within days after making our five (5) night stay using Marriott Bonvoy points approximately ten (10) months prior to our arrival date, we emailed General Manager, Pablo Flores and advised him of our future stay as well as our special requests, including our request for an Executive Suite, which would comfortably host our family of four. Within hours of our email, we received a thoughtful reply Paloma Hidalgo, Director of Rooms, whom immediately provided us with a complimentary guaranteed upgrade to an Executive Suite and further, Ms. Hidalgo readily granted all of our other special requests. The prompt response did not come as a surprise to us given how active the management of this property is in reading and promptly replying to past guests on Trip Advisor as well as the Marriott Bonvoy website, which is but a mere sign of management’s commitment to exemplary customer service. Not surprisingly, we were overjoyed with such a response and really looked forward to our future stay at The Westin Palace Madrid. This gorgeous historic hotel is magnificently located in Madrid overlooking the Neptune Fountain and less than a three minute walk to the Thyssen-Bornemisza Museum, less than a five minute walk to the Prado Museum and less than a ten minute walk to the Reina Sofia Museum. It is also extremely close to Retiro Park and is within an easy 15 minute walk to Puerta del Sol, Plaza Mayor and the Gran Via as well as many bars, restaurant, trendy cafés, market and other cultural attractions. You can easily walk everywhere throughout the entire city but public transportation options abound in close proximity to the hotel as well. Our initial visit to the Westin Palace Madrid did not disappoint, especially when the hotel accommodated our extremely early check-in (before 9:00 am). The check-in process with Ms. Hidalgo, Estefanía Martinez, Front Office Assistant Manager and Juan at the reception desk was a breeze. Further, Ms. Martinez was kind enough to personally escort us to our suite and show us all of the features and amenities of same. This was very thoughtful on the part of Ms. Martinez and very much appreciated. Throughout our entire five (5) night stay, Ms. Hidalgo and Ms. Martinez were especially helpful and friendly. We simply loved our Palace Executive Suite with slightly over 1,000 square feet in total space with a sublime view of the Neptune Fountain; it was truly remarkable. Further, upon entering, we discovered that Mr. Flores and his team were kind enough to provide us with several 1 liter bottles of both sparking water (Vichy Catalan) and sti

We got an awesome room, great location and super Fun pool. It’s super popular with the Instagram crowd and they cater a bit to them. But everyone is super nice and friendly, treated our kids lovingly although they accidentally threw away our baby’s lovie and couldn’t find it later which super sucked. The bathroom flooded because it was so full of hair from previous guests, kind of gross. Got an absolutely terrible night sleep because you can hear every single Thing in the hotel from next door to above you. They seemed to be vacuuming rooms at 1:00AM above us and moving furniture which was super loud. Food was great, service was excellent but alot of snotty people.

Good design and nice comfortable room, good amenities. Not very fancy neighbourhood, but well connected and just walking distance to the train and metro station. Some difficulties with the staff: at the check in we arrived 2 hours early at 12:00; the room was ready, but they asked for an early arriva extra charge. After negotiation they waved the extra charge. The last morning I had a work meeting at 10:00 with 2 people and I asked for coffee but both bars in the lobby and at the pool were closed until 10:30. They agreed to make an exception and to serve coffee before 10:30; the waiter was very annoyed in front of my guests.