Popular Xining 4-star Hotels

We are travelling through Gansu & Sichuan and I booked the Mercure as a couple of nights for my husbands birthday. The first room we got was OK, a little shabby and not the cleanest but a nice bed and sofa and the aircon seemed good. My husband took a shower for all of 30 seconds and the bathroom, corridor and toilet completely flooded. So we moved rooms. The next room didn't flood but the aircon was pretty feeble and the toilet cubicle smelled. We didn't complain, having already moved once. This room was an over all improvement. The breakfast was pretty miserable, no coffee and mostly Chinese dishes. I had expected more from a western brand but nevermind, we ordered coffee and food to the room. Plus points - The staff are very nice and friendly, they accommodated us on the new room and gave us some treats as an apology. The bus to Kumbum Monastery is directly across from the hotel and you can arrive there in 45 mins, public bus number 909, 4¥. Starts at 6:30am. The breakfast is OK. There is a free laundry room, we did lots of laundry and it dried over night. We stayed in a non smoking room and it really was non smoking which is rare for China. It smelt fresh and the bedding and towels did not smell of smoke. There were however people smoking everywhere else in the hotel which seems quite common expecially in this province. Overall, I would stay here again but I think the price is a little high for the offering in comparison to some Chinese brands in the city.

Many hotels have teamed up with Ctrip to deceive customers. I have encountered this many times. There are probably several tricks. First, Ctrip shows that the hotel has facilities and services but cannot provide them. For example, Sanwang does not have WiFi and laundry; second, Ctrip does not show many results when I search for hotels; third, hotel prices change every minute. , jointly raise prices, and fourthly, the service staff did not tell the truth and told lies with their eyes open.

Elton International Hotel, a truly phenomenal experience. After a long tedious journey, its always nice to enjoy a soft bed. Now the service, of two weve interacted with Lisa and David were both really enthusiastic, david helped with luggages and inquirys on covid measures, and lisa provided assitance in hotel service and food recommnedation in the beautiful city of 西宁. Great experience!

We were impressed by the front desk staff n grateful for Celine the manager. She helped us to get transport to go to Qinghai lake. She was able to speak English and make communication easier for us. We had a wonderful and memorable time in Xining. We hope to come back again.

I am writing to express my disappointment with the unprofessional conduct of two male front desk staff members I encountered during my recent stay at this hotel. I approached the front desk to inquire about to extend my stay. The two staff members I interacted with were both rude and dismissive, speaking to me without making eye contact and answering in a very loud voice. Their behavior was unprofessional and made me feel unwelcome. I understand that front desk staff members are often busy, but there is no excuse for treating guests with disrespect. I would appreciate it if you would address this matter with the staff members in question and ensure that all your employees are trained to provide excellent customer service. I hope that my experience will be addressed and that future guests will not encounter the same issues.

Good locale. Service staff excellent! Breakfast spread worth the value. Hotel changes their menu and not repeat all the same items. However they should look into the coffee bean maker as it was really slow to churn out a good cup of coffee! Could be that the piping needs to be checked or even cleaned out!? Overall, it was a good experience. Hallway to the rooms lighting uses sensor, which perhaps need to be adjusted, as it requires heavy stomping of the feet to light up. Thanks!

This is a proper 4 star hotel. The bed is very comfortable. The toiletries are pretty good, the towels are soft and neat. It even includes a bath tub and has a clothes iron. There is a comfortable sofa to lounge on. There is no AC, but Xining is usually cold a d you wouldn't need an AC. The location is great too. Its overlooking the river. The only issues are 1. The breakfast spread is very very limited 2. It's a very old hotel and smells like one If you are okay with the limited breakfast spread and the smell, then this is a great hotel for the price.

It's pretty good. The location is also good. It's very close to the China South-to-North Water Diversion Group and Ruipeng Pet Hospital. There are also taxis on the side of the road. After eating, you can take a walk near Beichuan Wanda in Beichuan River Wetland Park. You can still sleep in bed. It's quite comfortable, and you don't have to go downstairs to get takeout, there is a robot delivering it upstairs! In the afternoon, a humidifier will be provided if necessary. I will be contacted by a guest service manager named Jessica. She will ask my needs in advance. Knowing that it is my first time to stay, I will send you the specific location, local weather, and how to find free parking. I think he is very attentive. There is also a handsome guy in the lobby on the second floor. He has a round face and is very cute, but I don’t know his name. Every time I see someone coming, he smiles sweetly and says hello. I I feel like seeing his smile when you walk in the door makes you feel good!

Very good and modern hotel in terms of the quality of the rooms, cleanliness and confort. The only negative points were a bit of sewer smell coming from the bathroom, and the hight pitch noise from the 'oxygen regulating system' that wouldn't stop even if we paused the system (no way to turn it off). By the way what is this system for? We travelled much higher than Xining and never saw this !? Anyway, bring earplugs.

From the guest rooms to the public areas, every place is cleaned up, without any dead corners. The air in the room is also very fresh, without any odor. The room cleaning and disinfection work ensures that the guests' accommodation environment is safe and hygienic. This high standard of hygiene makes me full of trust and goodwill for this hotel, and I will definitely choose here again on my next trip.