ONIX Consulting

We sent our Wishlist to Santa — fingers crossed he delivers! Happy holidays from all of us! Wishing you a joyful season and a successful year ahead🤞

Let’s imagine Grinch as the owner of a logistics company during the holiday season. His business? Delivering "goods" (read: stolen presents) as fast as possible. | The Problem His drivers are getting lost in the streets of Who-ville Presents are going missing because shipments aren't being tracked Angry customers keep demanding updates on their “packages” | Our Solution • Field Service Cloud for Logistics Routes improvement for the Grinch's helpers to deliver presents in Who-ville Real-time delivery tracking ensures that every present is accounted for • IoT Integration for Smart Tracking Putting trackers in his gift bags to see if any of them got lost • WhatsApp AI Chatbot for Customer Support Setting up a chatbot to address frequently asked questions, such as, "Where's my present?" • Automated Reports Showing Grinch how to make his deliveries work like a dream with some detailed reports | The Result Grinch Logistics became so reliable, the Whos themselves started using his services for their gift deliveries. So, Grinch didn’t just manage Christmas — he became a holiday logistics expert 🎄 #Salesforce #CRM #Logistics #Outsource #Outstaff

“How can you help my business?” We recently got this question from a startup, and it made us realize it’s worth to explain how exactly we help businesses succeed. ❌ Just implement tools ✅ Identify unique challenges and goals Here’s how we work: • Market and operations research Our Business Analysts thoroughly investigate your industry and your internal processes. They identify pain points and suggest solutions that are proven to work based on our experience. • Personalized recommendations Considering your request and market trends, we propose specific tools and strategies to address your business challenges effectively. • Roadmap development Our Solution Architects create a detailed implementation roadmap, selecting the most suitable technologies and aligning them with your long-term business goals. • Experts engaging We bring in certified Architects, Engineers, and Analysts to handle every step of the process and make sure everything is done in the best way possible. We believe that even if you don’t have a solid plan yet, you can still move forward — with the right tools, the right people, and the right approach. But we’re here to help you build one (and execute it) if you’re ready. Let’s talk💌 #CRM #Salesforce #OpenAI #Outsourcing #Outstaffing

After our intense voting, Count Dracula took the top spot for the best costume! But honestly, every character — from Patrick Bateman to Bellatrix Lestrange — looked awesome (and made our Zoom calls really fun 😂). Halloween or not, one thing’s for sure: working with us is never boring. Let's connect to check it! And hope everyone had a great Halloween! 🖤

Top-3 business horror things! Let's not get into any intrigues. We all know these things: lost leads, inefficient processes, slow systems. But your CRM doesn't have to be a nightmare! Follow these Salesforce best practices to keep your business growing: • Keep data Clean – it all starts with data. Don't forget to regularly update your records so they stay accurate and reliable. • Customize Smartly – don't overcomplicate things! Customizing Salesforce is great, but keep it simple and avoid adding too many unnecessary features. • Security First – protect your CRM from unauthorized access. Implement strong user authentication and regularly review permissions. • Use Reports & Dashboards – make sure your business results get the attention they deserve! Use Salesforce reports and dashboards to make the right decisions. If you are drowning in tons of advice, we can help! Our team follows best practices, so you can focus on what matters most: achieving your goals. Waiting for your message and wishing a business free of nightmares! #CRM #Salesforce #Consulting #Halloween

How did Salesforce and ONIX improve Customer Service in B2B? Recently we partnered with an E-commerce company struggling with slow response times and disorganized customer data. Their outdated processes were leading to missed opportunities and unhappy clients. Our Challenge Customer inquiries were distributed across multiple channels — email, phone, chat — making it nearly impossible to track interactions and give quality service. Our Solution We didn't reinvent the wheel, we just made their Salesforce setup better: • Configured Service Cloud to improve service management • Integrated Field Service Cloud for real-time customer updates on service schedules • Implemented Omnichannel to automatically connect customer inquiries from different channels to available agents • Customized business processes with Custom Settings • Connected WhatsApp API to sync data between platforms The Result • Faster response times led to a 30% increase in customer satisfaction. • The use of real-time data created meaningful personalized interactions. • Field Service Cloud now offers improved scheduling, inventory management, and mobile workforce coordination. • Customer satisfaction increased by 20%, leading to more repeat business • Internal teams became more productive, focusing on key tasks rather than manual processes By getting rid of manual tasks and focusing on what really counts, the company made customer service better and their teams got more done. Want to see how we can do the same for your business? Let’s chat! #CRM #Salesforce #Ecommerce #B2B

While high manager KPIs are important, the true value comes from skillful data management. Ready to see the difference? Contact our specialist and we will increase your sales with the right CRM! #CRM #Salesforce #Freshworks #HubSpot #SAP

Essential advice for Gaming Companies! We've observed a rising interest among Gaming companies in CRM systems and understand how critical it is to choose the right partners and implement the most effective integrations for your business. Here are some tips to make sure you're heading in the right direction. 1️⃣ Select the Right CRM Choosing a CRM that aligns with your specific needs is crucial. For example, a gambling company searching for better customer support and loyalty programs might use customized Salesforce solution that integrates with their existing data streams. Plus, Salesforce offers incredible features such as lead management, data storage, process automation, and easy customer communication on various channels. We are here to pick up the right CRM platform to meet your unique requirements, from tracking player behavior to managing customer interactions effectively. 2️⃣ Сonnect Integrations Your CRM should work well with your existing systems, whether it’s payment systems, tracking tools, or third-party apps. New integrations can ease employees’ workload and provide a 360-degree view of your customers. For example, if you integrate a payment system such as Stripe into your CRM, your customers will have a secure checkout experience. With this integration, you can monitor transactions in real-time, track spending patterns, and improve financial reporting capabilities. 3️⃣ Focus on Security There are strict regulations in place for the Gaming industry. Ensure that your CRM and integrations align with all relevant legal requirements. By doing this, you not only protect your business, but also gain the trust of your customers. ONIX can assist clients with GDPR compliance and local gaming regulations, ensuring data security. Our priority lies in CRM systems that will protect your business and customer data. Let’s discuss how we can support your business in choosing the right CRM strategy and integrations for success. Reach out today! #Gambling #iGaming #CRM #Salesforce #Integration #Security 

Hi Everyone! Over the past six months, we've carefully tracked all the 2024 trends and put together a list of a few crucial trends you should follow to stay ahead! Check out the pics and let’s take advantage of new opportunities for growth together! #CRM #Salesforce #AI #IoT #CustomerExperience #DataSecurity

We’ve just returned from the Salesforce World Tour Essentials in Warsaw, and it was an incredible experience! The advanced functionalities of Einstein AI, especially the Einstein Bot, blew our minds. It's really impressive how well it can troubleshoot and support customers when they're frustrated. Great combination of tech and empathy. A big thanks to our Polish colleagues and a round of applause for Magdalena Blaszczyk! The event was awesome and we're proud to have been a part of it. Let's check out the pics 👇 and start enjoying AI and CRM right away! See you 👋 #CRM + #AI + #DATA + #TRUST #Salesforce #WorldTourEssentials #WorldTourEssentialsWarsaw #SalesforceEvent #Innovation #Technology #trailblazer