Global HR Director

About the role

RWS is seeking an experienced Global HR Director to lead and develop our HR service delivery teams, responsible for the efficient and effective delivery of the end to end HR service, support organisational policies and procedures and contribute to the overall management of the workforce.

This role requires a high level of collaboration with HR leaders and other key stakeholders across the business to develop, implement, and maintain HR service delivery strategies and solutions that meet the needs of RWS employees and the business.

This role is pivotal in maintaining HR data quality, driving process improvements and enhancing HR team performance. This position requires a systematic and process-oriented approach, superior analytical strength, able to move seamlessly between strategic and ensuring that the detail is managed. Rolling up your sleeves is a key attribute.

The role will suit someone who loves reducing complexity to make simple things simple, so we can spend more time on the special moments, but who can acknowledge the constraints of what is possible in a fast paced, global environment.

Key Responsibilities

• Key contributor to the long-term HR Service Delivery strategy and roadmap​
• Sets direction for the HR operations teams globally
• Manages and coaches the people services teams improving capability and performance, maintaining engagement and alignment to goals.
• Fosters strong partnerships with HRBPs, Finance and IT to leverage their understanding of colleague and business needs to strengthen the HR service delivery proposition​
• Collaborates with COEs to leverage their expertise in strengthening HR services and offerings across RWS​
• Collaborates with internal and external stakeholders to ensure compliance with relevant laws and regulations across operating geographies​
• Monitors HR service resolution and ensures adherence to service level agreements​
• Constantly evaluates HR service delivery effectiveness and opportunities for enhancement, accountable for improvement outcomes. Makes a significant contribution to the HR technology roadmap
• Builds a culture of continuous improvement to deliver more efficient and effective global processes, consistent (and improved) employee experience and delivering HR service excellence
• Ensures a high level of HR data quality is maintained

Essential Skills & Experience

• 5+ years of experience of service delivery and process improvement, preferably within Human Resources​
• 5+ years of leadership experience managing a large team in a global organisation​
• Strong track record of championing & delivering continuous improvement initiatives​
• Strong track record of working in fast paced, changing businesses where unnecessary complexity needs to be rooted out and addressed
• Knowledge and awareness of market leading HR technology solutions, and maintenance & continuous improvement of cloud systems & technology

Preferred Skills & Experience

• Experience/ awareness of working with work councils and/ or unions

Life at RWS

At RWS, we’re here for one purpose: unlocking global understanding.

As a unique, world-leading provider of technology-enabled language, content, and intellectual property services, we remove the barriers to communication to make global connection possible. Our unrivalled experience and deep understanding of language have been developed over more than 60 years. As we look to shape the future, our ambition is to create a world where understanding is universal for everyone.

We work with over 80% of the world’s top 100 brands, more than three-quarters of Fortune’s 20 ‘Most Admired Companies’ and almost all the top pharmaceutical companies, investment banks, law firms and patent filers. Our client base spans Europe, Asia Pacific and North and South America. Our 65+ global locations across five continents service clients in the automotive, chemical, financial, legal, medical, pharmaceutical, technology and telecommunications sectors.

Over the past 20 years we’ve been evolving our own AI solutions as well as helping clients to explore, build and use multilingual AI applications. With 45+ AI-related patents and more than 100 peer-reviewed papers, we have the experience and expertise to support clients on their AI journey.

If you like the idea of working with smart people who are passionate about breaking down language barriers and giving back to their communities, then you’ll love life at RWS. Our work fundamentally recognizes the value of every language and culture. So, we celebrate difference, we are inclusive and believe that diversity makes us strong.

We want every employee to grow as an individual and excel in their career. In return, we expect all our people to live by the values that unite us: to partner with colleagues and clients, to adopt a pioneering spirit, to be positive in progressing the work we do, and always to deliver what we promise.

RWS embraces DEI and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability, or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics

Recruitment Agencies: RWS Holdings PLC does not accept agency resumes. Please do not forward any unsolicited resumes to any RWS employees. Any unsolicited resume received will be treated as the property of RWS and Terms & Conditions associated with the use of such resume will be considered null and void.