Eatery D.
It works nice often. But it happened to me a few times when a nearby driver accepted the trip, then didn't move for a long time, no answers to messages or calls. For quite some trips we waited for 20mins+ without being canceled (when the expected pick up time was 2-3mins). I couldn't find any options to contact customer service for this matter when it was happening or after I had to cancel it eventually, all I could do is to waste all the time and wonder when i have to cancel a trip.
40 people found this review helpful
Francesca Marzola
I have been using Uber for years with no issues, and the drivers are all wonderful. But since the latest update, the app gives me a pick-up spot and gives the driver a completely different one. Not only that, but today, the third time this has happened, I was charged MORE than the initially agreed fee due to the app error! I shouldn't have to pay for Uber's mistakes. Please sort this out!
58 people found this review helpful
Hamim Rahman
Shittest app available. They connect me with drivers miles from me and they dont even actually arrive but they cancel after making me wait 20 minutes. All the vehicles are uncomfortable. None of the drivers drive well. If i instruct them to go this way, they go that way miles off where i need to be. And guess what? Driving further away just causes the bill to increase. Every single time it's more when paying than when it shows at the beginning. And the app is extremely laggy
42 people found this review helpful