Como os talentos da FM em Imóveis Corporativos podem se apropriar e prestar contas de seu trabalho?

To take ownership and accountability in Corporate Real Estate FM: Set clear goals aligned with organizational objectives. Understand stakeholder expectations and deliverables. Be proactive in anticipating and resolving issues. Communicate transparently, provide regular updates and seek feedback. Take responsibility for mistakes, focus on solutions and learning. Seek professional growth with training and certifications. Foster collaboration and knowledge sharing. Measure performance against KPIs and make necessary adjustments. Adapt to change and demonstrate flexibility. Lead by example to inspire others.

La visión de una empresa de facility management debe combinar la eficiencia operativa con la innovación, la sostenibilidad y un fuerte enfoque en la satisfacción del cliente, todo respaldado por el desarrollo continuo del talento interno.

FM talent in corporate real estate can take accountability by setting clear goals, regularly assessing their performance, and openly communicating about challenges. Taking ownership involves proactively addressing issues, seeking solutions, and demonstrating a commitment to the success of their projects. Regularly updating stakeholders, embracing feedback, and staying informed about industry trends also contribute to a sense of ownership and accountability.

Be proactive and ahead of the game. Plan FM services to be service oriented and customer focussed within the confines of the budgets and company culture. Especially in the current corporate challenge to get more people back into the office environment for engagement and collaboration

Tout comme un chef d'orchestre qui coordonne habilement chaque instrument pour créer une symphonie harmonieuse, les talents FM doivent orchestrer efficacement les différents aspects de leur travail, de la gestion des installations à la satisfaction des occupants, pour créer un environnement professionnel fluide et bien coordonné. Être un talent, c'est un peu comme être un architecte qui conçoit méticuleusement chaque détail d'un bâtiment, en veillant à ce que chaque élément contribue à la solidité et à la fonctionnalité de l'ensemble.

I suggest establishing specific, measurable, achievable,, and time-bound goals. Break down large goals into manageable steps. Regularly review progress, make adjustments as necessary, and celebrate achievements while learning from setbacks.

Setting SMART goals/objectives in FM provides clarity, focus, alignment, motivation, basis upon which performance can be measured and support a culture continuous improvement.

Adopter des objectifs clairs et réalisables est fondamental. La méthodologie SMART, guidée par des critères Spécifiques, Mesurables, Atteignables, Pertinents et Temporels, offre une feuille de route concrète. Elle permet la décomposition efficace du travail, la priorisation des activités et le suivi des résultats. Célébrer les réussites devient une motivation intrinsèque. Les objectifs fixés servent également de guide pour une communication transparente, favorisant l'alignement des objectifs individuels avec la vision globale de l'organisation et des clients. En résumé, cette approche invite chaque membre de l'équipe à contribuer de manière significative à notre vision commune et à la réussite de nos clients.

Be careful not to fall into the micromanagement trap. It may be useful to look at the level of strategic goals and from there move down to lower, more measurable goals

En tant que manager, définissez des objectifs clairs, spécifiques et alignés sur les objectifs organisationnels. Assurez-vous qu'ils soient mesurables, atteignables, pertinents et limités dans le temps (SMART). Impliquez votre équipe dans le processus pour favoriser l'engagement et l'alignement. Régulièrement évaluez et ajustez les objectifs en fonction des évolutions du contexte.

Think before reacting. Effectively understand the issue and then develop a plan of action. Agree with the other posts about flexibility and being able to deliver your best self for others always.

La gestión del FM está en un momento de revolución ya que es necesario que dé un paso adelante e incorpore a su gestión las tecnologías disruptivas como inteligencia artificial o el IoT. Es imperativo evolucionar hacia una gestión en tiempo real apoyada por plataformas que operen en la nube y estén integradas con los sistemas BMS. Será más impactante cuanto más amplia sea la cartera de edificios que se lleven. El FM no es una excepción y por supuesto que incorporar el LLM para la generación de insights en tiempo real mejorará sigificativamente su proactividad y su flexibilidad así como liberará tiempo para poder dedicarse a las tareas de mayor valor añadido

Taking ownership and accountability also requires being proactive and flexible in your work. This means anticipating and solving problems, taking initiative and action, and seeking opportunities and improvements. It also means being adaptable and resilient to changing situations, challenges, and demands. By being proactive and flexible, you can demonstrate your value and contribution to your organization and your clients, and you can cope with uncertainty and complexity. Complexity will lead to vision and research to be proactive and find new and better solutions in a sustainable way. Keep on the hunt for new solutions and partners our planet deserve it. Janicka Bassis Founder of WWIRE World Women Impacting Real Estate

Develop a team that has a service focus not resolution focus. Provide a positive user experience not work at negating negative user feedback

In this complex and ever-changing environment, proactiveness and flexibility in FM contribute to efficient operations, cost containment, service quality, customer satisfaction and adaptation to ever-changing needs and resilience in times of crisis...

Learn from others. Each business will have their own focus but a large % will be common. Take the best bits of others models to add to yours

FM is intertwined with all departments within an organisation. Therefore i emphasize FM team to be equipped with inter-personal skills and to put in place measures to continously improve these skills. These skills facilitate efficient collaboration and effective communication with other departments, to ensure seamless coordination and cooperation throughout the organisation.......

Forge connections across teams, openly share knowledge and resources, offer assistance, and graciously accept feedback. Address conflicts with respect and cultivate a culture of trust and collaboration.

You can never work alone, the best way to achieve results in the interest the organization is to work as a team where you collaborate and support each other to achieve overall goals of the organization.

En la oficina o en las sedes corporativas confluyen multitud de áreas por lo que no hay otra forma de trabajar que no sea en colaboración. Por ejemplo, el área estratégica (el FM puede proporcionar datos valiosos para toma de decisiones sobre el patrimonio) Riesgos Laborales (es el garante de que se toman las medidas que minimizan los riesgos) Sostenibilidad (un elevado número de indicadores de ESG salen de este área) Costes (El FM puede encontrar formas interesantes de reducir costes) Recursos Humanos (La gestión de la experiencia puede ser un factor de atracción y retención de talento) Compras (El FM puede ayudarle a entender el ciclo de vida del activo)

We offer stock options on each investment opportunity to our staff and harness their entrepreneurial energy through this type of alignment of interests and vision.

Contact with other people from the industry outside your organization is important. Visiting other projects in the country and abroad. Industry conferences. In your own organization, a good solution is to organize thematic groups. This allows us to learn about the needs of other units as well as introduce new solutions. All this allows us to develop and be proactive.

To me the best way to show that you are an excellent Facilities Manager is to tell your boss & tenant as soon as possible the there is a problem but give yourself about 30 minutes to think about the problem so that you can give some ideas of ways to resolve it or the company tried & true way. Either way both the property manager & the tenant will appreciate knowing about the problem & that you and “xtz “ are on it or ask how they want to resolve the problem. That way everyone is on the solution page & not playing the Blame Game.

In corporate real estate, FM talent can take ownership and accountability for their work by being proactive, taking initiative, and being responsible for their actions. They can also communicate effectively, set clear goals, and follow through on their commitments. It's all about being reliable and taking pride in their work!