Como você pode se comunicar efetivamente com os pacientes como gestor de saúde?

In my experience I must communicate effectively with patients to understand their needs. This includes listening, asking open-ended questions and showing empathy and respect. Also being aware of cultural, linguistic and social factors that may affect how patients perceive and express their concerns. By understanding your patient’s needs you can tailor your communication style and content to suit them.

It is thereby important to not judge your patient - right or wrong, understanding their perspective and thoughts is an essential step and often the starting point to building a collaborative therapeutic relationship.

Active Listening is more than just head nodding. It involves literally leaning in to listen to the patient's comments and concerns. It involves allowing the patient to respond in their timing; not completing the patient's thoughts for them. It involves observing the patient's body language and tone of voice. Remember communication is 93% non-verbal.

I want to highlight the value of trauma-informed care when partnering with your patients. Many have negative healthcare experiences/trauma and do not trust healthcare providers. This approach allows healthcare professionals to create safety and truly listen to understand.

As I speak with patients, I want them to feel like they are THE MOST important person in that moment. I give them my undivided attention. I was recently conducting an admission assessment with a new patient- I focused on building trust by asking questions, listening and finding commonality to build report. Due to this approach, the patient reluctantly confided he could not read the documents that I was asking him to sign. He was willing to be vulnerable with me. Due to this admission by my new patient, I was able to identify a potential area for “risk of abuse” and I was able to develop a plan of care to protect him. Be present, be in the moment, be authentic, earn your patients trust. It’s worth your effort.

I find the use of simple analogies most useful. Also, asking patients to try to relate or explain what they have understood back to you can be helpful.

Keep in mind cultural aspects of communication. Instead of assuming an anaiogy that you use with your usual patient population makes sense, it's perfectly OK to ask the patient how they frame the situation. Asking for the patient's input lets them know that you value & acknowledge their presence. Simple photos are always a good method for explaining procedures and anatomy. Models are also a helpful tool.

I’ve found that using language that your patients understand and a clear speaking voice helps to alleviate misunderstanding. I also use generous amounts of appropriate humor to reduce tension and anxiety is very helpful. Anxiety cause people to only hear about 1/3 of your messages, It’s good for your patient to realize and recognize that nurses are human. Staying on topic and responding to questions can also solidify that you’re an empathetic listener. Keep it short and simple! Providers can be pretty wordy and use intimidating terms and are usually in a rush. Medicine is scary for the uninformed. Anything we can do as nurses is beneficial for retention.

I agree and by “translating” the very complex medical jargon into more simplified verbiage, this helps ensure the understanding of the clinical picture trying to be conveyed.

As a nurse, I try to always be mindful of getting down to my patients level and explaining things as simplistically, concisely and clearly as possible. We sometimes use big words that sound really scary, and this can block effective communication. Our patients rely on us to help explain to them their diagnosis, medications or plan of care, but it is also our job to ENSURE they understand. It is important for the patient to be able to confirm they understand. Giving the information is just one aspect, make sure your patient is receptive in the moment and confirm they have understood what you have explained to them is essential to a successful conversation. Our job isn’t just to provide the information, it is to ensure understanding.

I will also often admit that I don’t have all the answers and that sometimes we just have to try things to see if they work. I have no issues admitting that this may be a problem that I’ve never seen before or can’t explain - but I also promise to try and find the information or consult a colleague, who may have more experience or expertise in that area. This is part of giving honest advice.

Again, especially from a cultural view, complete & total transparancy may not be possible. Sometimes family members may feel it's more appropriate to withhold information, or have someone other than the practitioner deliver news about a diagnosis, treatment options, etc. If the patient's family defers to family revelation, the practitioner must be respectful of those cultural norms.

The most important conversations I have with my patients is the Risk/Benefits of their choices. It is important to be straightforward and honest. Sometimes, they are truly unaware of what those are. This allows them the opportunity to see a different angle to their decisions. It is also helpful to identify how their decisions impact those around them as well.

Allow patients and their families time to ask questions, express opinions, and even emote. There is nothing worse than getting devastating news, then being hurried out of the office and on to the next practitioner.

Sometimes, families and patients find issue with an aspect of their plan of care and refuse treatment. Healthcare providers should be mindful of a patients right to refuse, affirm their right. Openly acknowledging this allows a patient to feel more in control and empowered. Build trust, ask open-ended questions, actively listen and attempt to unveil the reason they are in opposition, will allow you to address their protest. Through discovery, you often find their reluctance is fear based, rooted in misinformation and misconceptions. Through discovery, you can provide a risk/benefit discussion, and provide evidence based research, along with simple analogies, which will allow for better understanding.

I find that being helpful and caring and understanding what the person is going through and asking about simple need’s goes a long way to making the person feel more comfortable and understood.

In this context it is important that the patient understands why you are involving other team members and what their specific roles are. You need to explain why you would like them to see a psychologist or meet with the physiotherapist. While medicine is a team sport it is also important to remember that too many cooks can spoil the broth!

Healthcare is a diversified sector, with multicultural, multilingual communities, catering to this diversity is an essential component, need to establish faith by ensuring that healthcare providers have no barriers in providing care, working towards betterment is the motto to be spread, respect values unbiased, we are ethical to the teeth, every prospect of treatment is clearly explained and every investigation emphasised, comfort and convenient approach with relatives, assurance and assistance with a holistic perspective

In all areas of patient care and communication it is important to place the patient at the center of care. They are the expert on their life. We are there to 'do for' not 'do to' those we work alongside and support. It is imperative that the patient is included in goal setting, treatment planning and evaluation. Our communication should enable them to give informed consent to any treatments we recommend