Como você pode garantir a continuidade dos negócios no setor de hospitalidade?

Ensuring business continuity in the hospitality industry requires a proactive and comprehensive approach. Begin with a thorough risk assessment, identifying potential disruptions. Develop a detailed business continuity plan covering key areas like staff management, communication, and supply chain resilience. Cross-train staff, invest in robust IT infrastructure for remote work, and diversify suppliers for a resilient supply chain. Maintain financial reserves, explore relevant insurance coverage, and establish clear communication protocols for stakeholders.

Any risk or threat to the hospitality business or everyday operation need to manage with 2 main key points in mind, 1 - The risk mitigations should be discreet. 2- The risk management process should not hinder daily operation of the establishment, hence running a successful operation on a day to day basis. These all measure can be decided by the risk handling team or the security team, under the direct guidance of the GM of the establishment or the security department leader. However if the establishment is not that big or the respected department leader is not available the available floor manager or the, manager in-charge should personally see to the fact that all operation is handed according to standers and sops.

This may seem basic and pedestrian but one thing I find helpful are regular departmental meetings where we are quizzed on and kept abreast of the proper procedures when encountering difficult situations such as property damage, theft, power failures or even when a coworker just up and quits on the spot with a lobby full of arriving guests waiting to check in to there rooms. I suppose this would be tabbed under "training your Staff properly" tab regarding business continuity

In the ever-changing landscape of the hospitality industry, proactive risk assessment is the compass for ensuring business continuity. Picture a luxury resort that, before the pandemic, identified potential disruptions ranging from natural disasters to sudden market shifts. By implementing a robust risk management plan, including cross-training staff and diversifying revenue streams, they not only weathered the storm but emerged more resilient. Assessing risks strategically not only safeguards against unforeseen challenges but positions businesses to adapt and thrive in dynamic environments.

The accessibility of the business also will play a major role in the contuinity of the business because clients will tend to come again and again when it is easy to access the business physical location.i.e when roads leading to the business are well movible.To add on this safety of the place can also play a vital role since most people will tend to chill or hangout to safe place where their wellbeing will be consider as 1st priority.Last but not least giving quality value to clients will also boost the going of the business this is because people will consume product that matches their money value.

In the volatile landscape of hospitality, a robust business continuity plan is the linchpin for success. Imagine a boutique hotel that, anticipating potential disruptions, meticulously developed a comprehensive plan covering everything from staff training to supply chain diversification. When faced with unexpected challenges, this foresight allowed them to swiftly adapt, ensuring seamless operations and guest satisfaction. Crafting a detailed business continuity plan not only mitigates risks but also positions hospitality businesses to navigate uncertainties with agility and resilience.

A proper planing is a road map for a successive business since it outline on ways of operation in correspondents of the organisation objective and therefore a business to do better a realistic ,defined,comprehensive plan should be put in place.

Developing a business continuity plan, which also outlines a financial recovery for investors, is one of the core business plans that need to be drawn up by top management with the involvement of legal and financial teams. However, depending on the severity of the situation at hand, the operations team may be trained in recovery from low-impact situations on an everyday basis, like customer complaints and refund procedures up to a certain amount to ensure a smooth guest experience.

Training of team members is first priority Quality services can only b kept consistent by well trained stakeholders. It's been well recorded that repeat guests are the result of expected services provided by one n all in unit premises. Some guests even Remember the Particular conceiege and Butler service employees in their next trip.

Training is probably the first step and not third (my POV). I've seen this happen too often when newbies are thrown into their work without even a basic brief on what the company is all about. Imagine a fresher trying to hold a mop and not being able to. This is what I am talking about. And then we make the mistake of rebuking the kid for not doing something right. We owe the employee this basic training. A clarity on what we expect from them.

Identify the drivers of your business and the threats to it. Do a SWOT. Develop a short, medium and long term plan Stay abreast with market intelligence and trends Create an culture of innovation Create processes that are customer and team friendly Have a robust recruitment and retention system Offer substantial learning and growth opportunities Stay updated on tech related to your business Monitor key performance indicators like financials, etc carefully. Collect and analyse data rigorously. Retain your customers Grow your business. A stagnant business will always slide backwards sooner or later.

In the dynamic realm of hospitality, the key to business continuity lies in well-prepared staff. Imagine a luxury resort that, through regular training programs, equipped its team to seamlessly adapt to unforeseen challenges. When faced with sudden market shifts or unexpected disruptions, the staff's cohesive response ensured uninterrupted service, leaving a lasting positive impression on guests. Investing in ongoing staff training not only fortifies operational capabilities but transforms challenges into opportunities for growth, making hospitality businesses truly resilient.

Without the proper training, you're not going to deliver the proper experience. The key to continuity is repeat business. The key to repeat business is staff that will leave a memorable experience with the guest.

En mi opinión uno de los factores primordiales es tener personal capacitado para formar formadores, ya que normalmente se les da una enseñanza básica para que sean funcionales, pero también tenemos que crear enseñanzas progresivas, aspiracionales, de integración y desarrollo (profesional, emocional y personal) que haga de nuestro personal un recurso sustentable y sostenible. El dilema es que muchos lo ven como un esfuerzo innecesario pero recuerden que a la larga todo recurso sobre explotado termina provocando escasez de recursos y el recurso humano no será la excepción.

In the unpredictable landscape of hospitality, mastering business continuity involves vigilant environmental monitoring. Picture a boutique hotel that, using advanced analytics and trend tracking, foresaw a decline in tourist interest due to changing preferences. Swiftly adapting their marketing strategies and service offerings, they not only averted potential setbacks but also positioned themselves as trendsetters. Monitoring the business environment isn't just about reacting; it's about proactively shaping your narrative, ensuring sustained success in the ever-evolving hospitality industry.

The fifth step in securing business continuity in hospitality involves transparent and strategic communication with stakeholders. Take, for instance, a resort that effectively engaged guests, staff, regulators, and the community during challenges. Through clear, consistent, and honest messages via diverse channels like emails, phone calls, and social media, they ensured stakeholders were well-informed about the situation, actions taken, and future steps. This approach not only upheld transparency but also fortified resilience by proactively addressing concerns and fostering trust.

Aprender a desaprender es primordial para aprender de nuevo, debemos aprender a soltar ideas e ideales y a tomar nuevos, aprender a olvidar estereotipos y crear nuevas tendencias funcionales (vengan de donde vengan) porque en muchas ocasiones la zona de confort viene de un conocimiento añejo que en su momento fue funcional y que dado a eso nos hemos aferramos a el, pero debemos recordar que lo único constante en esta vida es el cambio y debemos aprender a adaptarnos y evolucionar en este aspecto. A veces no es necesario esperar a que ocurran errores para cambiar procesos, a veces es simplemente por la mejora, el progreso y la participación del entorno. Nunca sabemos donde podemos encontrar un gran tesoro, pues con las ideas pasa lo mismo.

La experiencia nos da una guia de como manejar las situaciones y calmar a un cliente molesto, tambien nos enseña diferentes metodos de satisfacción ya que no todos desean lo mismo. El acercamiento hacia la resolución debe incluir análisis del cliente como cultural, geografico y social. La experiencia nos da herramientas utiles y siempre es bueno consultar con los colegas en un intercambio de ideas para aprender nuevos acercamientos.

Maintaining consistent service standards builds trust with guests, fostering loyalty and increasing the likelihood of them returning to your establishment. Consistency creates a positive and reliable experience.

A hotel must employ a robust set of strategies and considerations to ensure resilience and business continuity in the hospitality industry. These strategies include risk assessment, emergency response plans, technology and data security measures, financial planning, supply chain management, employee cross-training, community engagement, reviews and updates, insurance coverage, clear communication, and regulatory compliance. By integrating and adapting these strategies, it will not only safeguard itself against unforeseen challenges but also position itself as a stalwart force in the ever-evolving business landscape of the hospitality industry.

Considering staff appreciation and progression is essential for a thriving workplace. Recognition boosts morale, fostering a positive atmosphere. Acknowledging achievements creates motivation, leading to increased productivity and loyalty. Simultaneously, prioritizing staff progression through training and career development not only benefits employees but also strengthens your team’s skill set, ensuring long-term success for your organization.

Um ponto que acrescento é ter representatividade da marca nos grandes eventos de negócios nacionais e internacionais, para que possam “furar” a auto percepção e expandirem continuamente sua análise de mercado.

Favorisez la flexibilité du plan en anticipant les scénarios changeants afin d'assurer la continuité des activités. Les partenariats stratégiques avec l'industrie et les retours d'expérience de l'équipe sont essentiels. Considérez les spécificités saisonnières, les fluctuations de la demande et collaborez avec des associations professionnelles pour des conseils sectoriels pertinents lors de l'évaluation des risques pour l'hôtellerie et la restauration.