Outro passo para aumentar a conscientização do usuário sobre as políticas e procedimentos de segurança do EMM é fornecer diretrizes claras sobre o que os usuários devem ou não fazer com seus dispositivos móveis. Os usuários podem não estar cientes das práticas recomendadas, do que fazer e não fazer e dos erros comuns relacionados à segurança do EMM, como usar senhas fortes, habilitar criptografia, atualizar software, evitar Wi-Fi público, relatar dispositivos perdidos ou roubados e evitar links ou anexos suspeitos. Você pode criar um manual fácil de usar, uma página de perguntas frequentes, uma lista de verificação ou um tutorial em vídeo para explicar as políticas e procedimentos de segurança do EMM em termos simples e compreensíveis. Você também pode usar
tags to highlight the specific commands, settings, or steps that users need to follow.
###### Offer training and support
A third step to increase user awareness of EMM security policies and procedures is to offer training and support to users. Users may have questions, doubts, or difficulties in complying with EMM security policies and procedures, especially if they are new to EMM or if the policies and procedures change over time. You can provide regular training sessions, webinars, workshops, or quizzes to educate users on the EMM security policies and procedures, and to test their knowledge and skills. You can also provide a dedicated helpdesk, a chatbot, a forum, or a feedback system to assist users with any issues, concerns, or suggestions related to EMM security.
###### Monitor and reward compliance
A fourth step to increase user awareness of EMM security policies and procedures is to monitor and reward compliance. Users may need incentives, feedback, or recognition to adhere to EMM security policies and procedures, and to improve their EMM security behavior. You can use tools, metrics, or reports to track and measure user compliance with EMM security policies and procedures, and to identify any gaps, risks, or violations. You can also use gamification, badges, certificates, or rewards to motivate, encourage, or acknowledge users who follow EMM security policies and procedures, and to create a positive EMM security culture.
###### Involve and empower users
A fifth step to increase user awareness of EMM security policies and procedures is to involve and empower users. Users may feel more engaged, committed, and responsible for EMM security if they have a voice, a choice, or a role in the EMM security process. You can solicit user input, feedback, or suggestions on the EMM security policies and procedures, and incorporate them into the decision-making or improvement process. You can also assign user roles, responsibilities, or champions to promote, advocate, or mentor EMM security among their peers or teams. You can also create a user community, a newsletter, or a blog to share EMM security tips, news, or stories.
###### Update and communicate regularly
A sixth step to increase user awareness of EMM security policies and procedures is to update and communicate regularly. Users may lose interest, confidence, or trust in EMM security if the EMM security policies and procedures are outdated, inconsistent, or unclear. You can review, revise, or refresh the EMM security policies and procedures periodically, and ensure that they are aligned with the latest trends, threats, or standards. You can also communicate any changes, updates, or reminders to users via email, SMS, push notifications, or pop-ups, and ensure that they are aware of the current EMM security policies and procedures.
######Here’s what else to consider
This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?