Como você pode tornar seu processo de tomada de decisão de Gestão de TI mais inclusivo?

Importante entender sobre a complexidade da situação problemática. Em vez de apontar para os sintomas, precisamos ir mais a fundo e descobrir onde os problemas reais estão. Realizar uma exploração detalhada, avaliando opiniões, conhecimentos e ideias, para identificar dados de apoio e onde essa informação pode ser quantificada. Desta forma, chegamos em uma definição do "Problema" de forma mais assertiva e com o problema certo a ser resolvido. Definido o problema, podemos utilizar de ferramentas como Brainstorming, inversão de premissas (assumption reversal) ou random words para encontrar a solução ideal e benéfica para o negócio.

Esse passo inicial cria um terreno comum para todos os envolvidos, facilitando a compreensão clara do que precisa ser resolvido e qual direção seguir. Ao envolver a equipe desde o início, solicitando suas percepções e sugestões para definir o problema e o objetivo, você promove um ambiente de trabalho colaborativo, onde cada membro se sente valorizado e parte integrante do processo decisório. Essa abordagem não só aumenta a diversidade de ideias e soluções, mas também garante que as decisões tomadas sejam mais abrangentes e considerem múltiplas perspectivas, levando a resultados mais eficazes e inovadores na gestão de TI.

Another very useful thing is to always keep in mind a business perspective beyond the technical one: what business problem will be solved in the end, how your organization know-how will be useful for that (direct or indirect) and what will be the ROI (return on investment). One more thing: try to figure out how this will be useful for both internal (e.g. shareholders, employees) and external stakeholders (e.g. consumers, society) and their needs to be happy, because in the end is all about people.

I prioritize early engagement with all relevant stakeholders. This step is fundamental in defining the issue at hand and setting attainable goals. By integrating their diverse insights from the beginning, we ensure that our objectives are aligned with the broader needs, leading to decisions that are inclusive and representative of all parties involved.

Clearly define the problem and goal before making decisions. Utilize tools like problem statements, SMART objectives, or SWOT analysis. Ask key questions to understand the current situation, desired outcomes, constraints, risks, benefits, and costs. This foundation ensures a well-framed decision-making process communicated effectively to others.

It is important to identify clearly the scope of that decision and then every single stakeholders senior to junior. This ensures every part of the value chain is taken care of and not left out. Defining their power and interest will help you understand how to create an engagement plan and assign priority.

Inclusive decision-making involves identifying and involving stakeholders affected by the decision. Stakeholders may include team members, customers, managers, partners, or regulators. Involving them provides insights, feedback, and support while preventing conflicts. Tools like stakeholder maps, surveys, interviews, or focus groups help identify and engage stakeholders effectively. Ask questions like: Who will be impacted? Who has authority or influence? Who can provide valuable information or perspectives for the decision?

Creating a Stakeholder Matrix involves categorizing stakeholders based on their influence and interest. Engage closely with those with high power and interest, keep the powerful but less interested informed, involve the interested with less power to a suitable degree, and provide basic updates for those with low power and interest. Tailor communication strategies for each group to ensure inclusivity and minimize misunderstandings or resistance.

I think is it's important to find and include those affected by the decision. This includes your team, customers, managers and partners. Talk to them for ideas and feedback using tools like surveys or interviews. Avoid conflicts and misunderstandings. Use questions like: Who's impacted? Who decides or has expertise? Who can give useful insights? Use maps or groups to identify them.

Improve inclusivity in IT management decisions by identifying and involving diverse stakeholders. Prioritize open communication, consider varied perspectives, and establish feedback mechanisms. Ensure representation from different departments and roles to enhance decision-making inclusiveness.

Establish diverse, cross-functional teams to contribute varied perspectives and expertise. Encourage open communication to ensure that different voices are heard during the alternative generation phase. Implement brainstorming sessions or workshops that welcome input from team members with diverse backgrounds and experiences. Employ techniques like impact assessments to comprehensively evaluate alternatives, considering various factors such as cost, feasibility, and impact on different stakeholders. By actively involving a diverse range of voices and systematically evaluating alternatives, IT management can make more inclusive and well-informed decisions that better reflect the needs and perspectives of the entire team and organization.

Isso envolve convidar membros da equipe e outras partes interessadas a contribuir com diferentes perspectivas e soluções possíveis para os desafios enfrentados. Dedicar tempo para explorar uma variedade de opções permite que a equipe considere diversos cenários e suas potenciais implicações, promovendo uma análise mais profunda e crítica. Ao incentivar a participação ativa nessa fase, você não só enriquece o processo com insights variados, mas também fomenta um senso de pertencimento e valorização entre os colaboradores, garantindo que as decisões finais sejam mais informadas, equitativas e alinhadas com os objetivos comuns da organização.

After generating and evaluating alternatives, the next step is to make a decision. Consider the information gathered, weigh the pros and cons, and align the decision with the defined problem, goal, and stakeholder considerations. Tools like decision trees, prioritization matrices, or scoring models can assist in making structured decisions. Additionally, ensure transparency in the decision-making process to foster trust and understanding among stakeholders. Communicate the decision clearly, outlining the rationale behind it and addressing any concerns. This contributes to effective implementation and stakeholder buy-in.

To explore the underlying issues, ask "why" repeatedly when generating and evaluating alternatives. Be sure to address not only the immediate causes, but also the root causes. This approach ensures a more comprehensive understanding and effective long-term solutions.

It is very important to encourage open and inclusive communication with team members. It can be happened by using brainstorming sessions and workshops Creating a culture where team members feel comfortable expressing their opinions without fear of judgment is essential for fostering diversity of thought, collaboration, and ultimately better outcomes On the other hand, Relying on data and metrics to inform decisions rather than subjective judgments could make decision-making process more inclusive as data-driven approaches can help reduce biases and promote objective decision-making.

In section 4, there are a number questions that allude to change management but it's not explicitly called out. The whole decision making process is about change and I think this needs a more explicit focus.

Once the decision is made and communicated, it's crucial to implement it effectively. Develop a clear action plan outlining tasks, responsibilities, and timelines. Assign roles to team members and ensure everyone understands their part in the execution. Establish communication channels for updates and feedback during the implementation phase. Regularly monitor progress, address challenges promptly, and adapt the plan as needed. By fostering a collaborative and transparent implementation process, you enhance the likelihood of successful execution and achieve the desired outcomes.

Before voting, establish decision-making authority using Delegation Poker. In this process, team members collectively assign decision-making levels to individuals. Tell: The person decides independently and informs others. Sell: The person decides but explains the decision to others to gain their support. Consult: The person seeks input from others before making a decision. Agree: The person seeks consensus among the group before making a decision. Advise: The person provides input, and the decision-maker decides independently. Inquire: The person asks for permission from the group before deciding. Delegate: The person allows the group to make the decision without direct involvement.

I think it'is is important to pick the best option and let everyone know. Choosing means selecting what works best for the problem and goal. Communicate by telling stakeholders, explaining the decision, and gaining their support. Use tools like voting, consensus, or delegation. Ask: How to decide? How to convince others? Handle concerns or objections.

Promote inclusivity in IT management decisions by transparently choosing and communicating decisions. Clearly articulate the rationale, consider diverse perspectives, and ensure information accessibility. This fosters understanding and buy-in, reinforcing an inclusive decision-making culture.

As crucial as tracking is, effective communication is equally important. Often, many individuals may be unaware of such decisions. A central Decision Log can help in documenting and communicating decisions, ensuring transparency across the team. This log serves as a reference point for what decisions were made, why, and how they will be implemented. It aids in keeping everyone informed and engaged throughout the decision implementation and monitoring process.

Inclusive decision-making is a vital aspect of effective IT management, fostering diversity and collaboration within an organization. The process involves defining problems, setting goals, and engaging stakeholders. Generating and evaluating alternatives, selecting the best option, and communicating the decision are essential steps. Implementation and monitoring ensure successful execution, with tools like action plans and KPIs aiding the process. Adopting inclusive decision-making practices not only enhances IT management performance but also contributes to a diverse and collaborative organizational culture.

Ensure inclusivity in IT management decisions by effectively implementing and monitoring the chosen decision. Establish clear guidelines, allocate resources inclusively, and regularly assess outcomes. Solicit ongoing feedback to address concerns and optimize the decision-making process for continuous improvement.

In this situation I would put the decision into action and watch how it goes. Implementing means doing what's needed to make the chosen option work. Monitoring means checking results and adjusting if necessary. I also would use tools like action plans or charts. Ask: What tasks and resources are needed? When are the deadlines? What measures show progress and impact? Improve IT Management by being inclusive and following these steps.

Inclusive decision making requires an organisational framework that includes cross functional and multi hierarchical structures to be in place in order to make it inclusive. Top level decisions are taken after the different levels have contributed in preparing the decision points and supporting data. The key elements of the framework include, 1) Cross functional members 2) Objectives and outcomes 3) Cadence structure 4) Communications structure Inclusive decisions are more realistic, relevant and acceptable to the organisation as the decisions are taken with a holistic view and for the benefit of the overall organisation. With maturity, the trust amongst the members and in the system increases, generating more value.

Idea to value generation can happen through on specific value stream can happen through successive ceremonies before reaching the agile team: 1) ceremony 1 on initiative level: validate the alignement strategy 2) ceremony 2 on minimum valuable increment level (a minimum valuable increment being a defined scope of the initiative): Prioritize relatively using business value vs. Complexity graphical representation 3) ceremony 3 on features level (a feature being a subset of the MVI): Add features to the roadmap taking into consideration MVIs priority and teams availability All 3 ceremonies happen in a regular cadence, with a predefined set of stakeholders maximizing the collective intelligence: "the wisdom of the crowd"!

Inclusive is a nice Motherhood word. There are those included and those included who do not wish to be part of the process but are because of history and finally those included who question the value of the decision. Decisions are made by interested parties not committees of the good.