O que você faz se estiver se sentindo esgotado em sua carreira de Gerente de Atendimento ao Cliente?

A good way to avoid burnout is to prioritise self-care and be aware of a healthy work/life balance. For most, separating your work from your private life is healthy. Be sure you have time for yourself and others important to you. Something simple like a morning walk amongst nature can be a great way to reflect on what happened yesterday and acknowledge how you feel about the day ahead. Headspace is so important to thinking and behaving rationally.

Al llegar a este punto de estar haciendo lo mismo. En las horas de trabajo. Detente y piensa? Que puedo ofrecer para mejorar los resultados?, siempre hay maneras diferentes para llegar a los objetivos planteados.

Here are some ways to deal with burnout in customer service management: Take care of yourself: Get enough sleep, limit screen time, and exercise regularly. Identify stressors: Pay attention to situations, people, or incidents that consistently trigger stress. Create space: Go outside. Talk to your manager: Seek support. Ask for what you need: Seek constructive criticism and suggestions for improvement. Practice mindfulness: Learn from feedback. Reward yourself: Find meaning. Develop new skills: It's normal to change and want to try new things.

Identification of the Task or behavior causing the burning out is very in Managing the burn out situation. It does not necessarily meant that one is over worked or have been under intense pressure, working on task that are not of interest or of no value to us can create the overwhelming, Frustration, Hopelessness. taking the signs one after the other and address them intentionally will help in managing the situation. for Overwhelming, One may need to prioritized task, delegate, etc for hopelessness, one will need to set hope (goal), break them into simple task using SMART then ensure the task and activities are aligned along the line. if My hope/goal set is promotion, I will be looking forward to learning from my Boss.

Many CSM hesitated to escalate, living with the stigma that it makes them less efficient in their role. Delay seeking for help and try workarounds which did not resolve the problem, only piled up the pressure. Remember escalation ensures more hands deck and a proactive practice to prevent further remedies.

Separate yourself from the situation - book some time off. Ask someone disconnected from your workplace, to act as a sounding board. Reflect on your behaviour, happiness and crucially, what you like and dislike about your job/career. Write it down or even make a voice note (if more convenient). This will help you acknowledge your emotions and separate your actions from any influence created by heated emotions.

I found that many colleagues (particularly the ones who like to run a 3 ring circus by themselves) have the hardest time recognizing that they need a different set of "Tools" to cope with their "work attitude" or "Burn-out". If you are a leader and have them in your team, be a COMPASSIONATE LEADER get a One-on-One, and be wise and brave to offer help. If you identify yourself as being the Circus Master, be humble and look and ask for help! You are a valuable part of the team, but need to recognize that "your way or the highway" is simply wearing you out. Many companies offer specialized help. Your family loved ones, and your peers will thank you for your courage and for loving yourself! Send me a DM if you like, you are NOT ALONE!

You definitely do not have to deal with it yourself. It is recommended that you seek professional help. Friends & family might be by your side, but they are still friend and family. A doctor would be the best person for you to seek help from. I am not telling you not to look for help from those around you. You should. But if you are anywhere near a burnout, you must see a professional who can help you and better guide you through it.

Adding on to this; Staying on task without a break and working longer hours are wonderful solutions for a computer or machine. But … We are biological creatures so Breaks can ultimately help your body re-charge and work better for longer periods of time. So the next time you think, I have to finish this, and then I can take a break, pause to consider whether taking a break could actually help you finish it faster.

Understand your limits. How a colleague manages their work/life balance is not necessarily the best way for you. Be patient with yourself and find what works best for you and your routine. Be realistic about what you can incorporate into day-to-day life and challenge yourself to stick to a new routine. Prioritising time for your brain and body to recharge is crucial to you being productive and ultimately, not burning out.

Totally agree with you my friend. We in our generation have been taught to study and go learn a skill and apply our knowledges in a job for money. Basically being employed by someone. We’ve not been taught to take care of ourselves “first” but that’s exactly what we need to do day in day out, period. Only than we can deliver quality in all we do. There’s nothing wrong in being a little bit selfish.. it’s called survival mode.

Ensure your health comes first. No company should come before you. Exercise, eat healthy, drink plenty of water, make sure you go to the doctor for checkups, meet up with your friends, have a chat with your colleagues, take time for yourself, spend time with those you love… Do all of the things that make you happy. At the end of the day, if you die, the company will just replace you. No job’s worth your life. They are only worth your efforts to deliver the results and achieve the KPI, but no more than that. I know, CSM can be pretty stressful, so that’s why you have to put yourself first.

Boundaries setting is the most challenging component because: A. It demands emotional strength and intelligence to perceive what are the areas you need to stand your ground; B. People's reactions to it are initially negative. They're used to getting so much from you, that when you tell them that it's time to stand back, they might push back and it's not easy to reinforce the new rules; Avoid exceptions in the beginning and let people know things have changed. Communicate, define new workflows, and redirect people to new stakeholders. Resist the impulse to monitor everything 10 times a day, and trust your team. Boundaries are not only for others but for yourself too - it starts from within. Self-respect/love for the win! ;)

Establishing boundaries is essential to prevent burnout. It's important to recognize your capacity and acknowledge when you're nearing your limit. Saying no to tasks that don't align with your priorities or exceed your bandwidth is perfectly acceptable. Communicating your boundaries to others is key, and delegating tasks can help alleviate your workload and prevent overwhelm. Trusting others to take on responsibilities can lighten your load and maintain your well-being.

I found it useful to have boundaries, and have protected time that you practice self care. I find it important to be able to give a positive 'NO' in situations. It is a very strong practice that ensures all parties are respected while achieving common goals together.

Be realistic about your time. If you need to improve at accounting for your time accurately, always budget a little extra time to finish a task or project. If you find you are accounting for too much time, you can always strip your future estimates without pressure. Having a clear, visual schedule is a game-changer. It allows you to easily see if you have the capacity to take on new requests. If you're hesitant to decline extra work, use your visual schedule as a tool to explain your current workload. This transparency can foster collaboration and lead to shared solutions for managing tasks.

Your employer should take some responsibility for making it clear how your career is progressing, or how you are performing. However, it is important you have a firm handle on your desired development journey. How do you want to improve? What do you want your work/life balance to look like in 5-10 years time? How are you going to achieve this? Prioritise understanding yourself before mapping a plan with your employer. This will help you steer towards a goal which benefits you, when the time comes.

It's very important that we see the need to take a break to refresh anytime we feel burnt out or worn out while carrying out our duties. Refreshing helps to rejuvenate us and also helps to clear our minds. Ensure you learn stress management techniques to apply during these seasons. Also you may need to get a new skill or professional experience to keep growing and motivated. We also get motivation when we are relaxed. New 💡 ideas flow frequently.

Remember, there's always another option. If your circumstances create a toxic atmosphere contributing to your burnout, you can always remove yourself from that situation. The job market fluctuates, up and down, but most of the time, there is always an alternative option. Of course, try to resolve burnout with your employer and by working on yourself. However, if you know the situation is unresolvable, dedicate your time and energy to changing your circumstances.