Quais são as formas mais eficazes de prestar um excelente serviço ao cliente a famílias com crianças num hotel?

Get the basics right: - Custom made meals - Proper room allocation (size/configuration) - Kids amenities - Kids activities for different age brackets - Kids involvement in the breakfast area, I.e bake a pancake, ect... - Edutainment - Special team to baby sit and encourage parents to take time off in the evening for a dinner or drinks

🧳"Vacation" 👨👩👧👧 "Family" 🏖 "Fun" What do these words mean to children? ~Your resort/hotel may be the out of this world vacation for that child. So when given the chance what will you imprint as a memory... "The first time you understand, you imprint the meaning of this word; you create a mental connection that you're going to keep using the rest of your life. And to create this mental connection, you need some emotions." -Dr. Clotaire Rapaille

To deliver excellent customer service to families with children in a hotel, prioritize a warm welcome and quick check-in, provide child-friendly amenities and safety measures, and ensure knowledgeable staff. Offer family dining options, entertainment, and concierge assistance for local activities. Promptly address any concerns, encourage feedback, and maintain a family-friendly atmosphere to create a positive and memorable stay for parents and children alike.

Travelling with children is not easy at all. Thus, a hotel should do everything to ensure a relaxing accomodation for everyone like: - family packages - maybe pet friendly services -up to date with latest technologies - security - spa and wellness centers

Focusing on children-centric services is vital. Amenities to various ages, play areas, age-approp. toys, nursery services, child meals. Child-friendly spaces and implementing in-room safety measures for children ensures a secure environment. Offering specialized rooms for guests with children enhances comfort and convenience. By this parents experience increased satisfaction. The correlation between children's contentment and parental happiness highlights the significance of these tailored services. Creating an atmosphere where childs are joyfully occupied allows parents the opportunity to relax and enjoy their stay. focus on meeting the needs of both children and parents that truly elevates the hotel's customer service for families.

Enusre the hotel offers family-friendly amenities such as cribs, extra bedding, kids meals, play area, kids club, and provide welcome package with small treats, toys or coloring books

Lets face it! Families and kids do often pose challenges and push us beyond our boundaries sometimes to provide the promised experience. But this is what makes some properties the cut above the rest. Engage and communicate post check in as well with the guests and keep an eye out for any clues from their schedule to offer them something additional to wow them. Be flexible to accommodate any requests beyond service standards or capabilities to make them feel comfortable.

Its quite intresting when guests arrives with their children or group As of now, main things which need to be focussed.. 1. Why are they here??? Family reunion, event happening in city, tourists, convention, or on holidays with kids off from their school. 2. Where they are coming from? Abroad, same city, nearby i.e from their reservation or if they are walk in 2 make their stay more better and according to their Convience It all starts from Bell desk cheerful smile Porter luggage according to group size Front Desk happiness is there House keeping Concierge can add Stars to their Itinerary.. As guests are there for reason rather they want to Explore from their normal life to luxury or better life so why not...

A definite miss in most luxury hotels is a dedicated play area. If we want to encourage people with diverse families to use our hotel, we must provide said facilities. Converting an existing room or spaceto a play area is fairly easy. Train your existing staff to manage kids and enable parents to enjoy a stress free vacation.

Our world revolves around our kids. For families it is imperative to have safe environment where they can just let the kids be on their selves. The staffs should be able to handle kids and should be able to accommodate their out of the box requirements sometimes. Let the adults spend and use the facilities which resort has to offer while they enjoy tension free for their kids.

As I mentioned earlier as well, engagement and communication will lead the way things are handled at the resorts with the families. Be it pre check-in or post check-in, make sure the staffs are engaged with them and their kids to make them feel home. The more they feel comfortable and relaxed, the more they spend inside the resort.

Communicating effectively with your guest, prior to their arrival means taking into consideration specific details they share about their family. For example, they might tell you they have chosen an overnight flight for their arrival, in order for their children to sleep through it, and therefore are arriving early to your hotel. If the occupancy allows for that day, consider accommodating an early check-in for this family, or at least accommodating them in temporary room so they can get refreshed, and start enjoying the hotel facilities while waiting for their booked room to become available for check-in.

I once had a guest staying at the hotel due to a special eye surgery. She made a comment that we did not have Coca Cola on property. I actually met her in the restaurant. I then went to the room service attendant and found coke cans in the warehouse and had them sent on ice to her room. It was just showing a simple act to make her stay enjoyable in a stressful situation .

Always remember- Small efforts provides big results... A small gesture of giving a cupcake which may cost negligible amount can make the children happy and create a wow factor for the entire family. Try and find ways to make the stay memorable to make them come back again and again to your resort is the key here!

The best way to ensure a memorable stay for a family with children would be to connect emotionally to the children and do what it takes to keep them happy and engaged. Parents will always be happy if they feel their children are in being taken care of and would happily keep coming back and referring the property to their friends and family with children!