Você está facilitando um grande grupo com visões opostas. Como você lida com as disputas de forma eficaz?

Setting culture for the time together is critical. You demonstrate it from the moment you step into the room as a facilitator. You then get commitment on behavioral expectations (there's many ways to do this that are fun!) before doing anything else.

Listen carefully to each person. Pay attention to their words and tone. Show you're listening through eye contact and nodding. Repeat back what you heard to check understanding. Ask questions to learn more. Don't interrupt speakers. Give everyone a chance to share their views. Use a talking stick if needed to ensure one person speaks at a time. Summarize key points after each person speaks. Write down important ideas on a board for all to see. Listening well helps people feel heard and valued.

Set ground rules at the start. Ask the group to be polite and considerate. Remind everyone that all views matter. Stop any personal attacks quickly. Praise respectful behavior. Use "I" statements to share opinions. Encourage people to critique ideas, not individuals. Have breaks to cool tensions. Mix up seating to avoid opposing sides. Use icebreakers to build rapport. Highlight shared goals and values. Thank participants for their input. Model respect in your own words and actions. A respectful environment helps productive dialogue.

Stay calm and neutral as the facilitator. Recognize signs of rising emotions. Take deep breaths to stay centered. Use a calm voice to soothe tension. Allow brief venting of feelings. Validate emotions without taking sides. Take breaks if tempers flare. Use humor carefully to lighten the mood. Suggest stretching or movement to release stress. Remind the group of shared goals. Reframe conflicts as opportunities. Teach simple relaxation techniques. Have a quiet space for cooling off. Strong emotions are normal, but keep them in check.

Acknowledge the emotions at play but then pivot to asking for the rational reasons behind the positions, not the emotional. Hold the various sides to logical presentations…

Setting clear ground rules at the start of the session is important. Participants must agree up front that they will be respectful toward people with different opinions and acknowledge up front that everyone has a point of view and that those points of view may differ from their own. During the session the facilitator must take care to make sure that all opinions are heard and acknowledged.

Break into small groups for discussion. Mix people with different views. Give clear tasks and time limits. Use brainstorming to generate ideas. Find common ground between opposing sides. Look for win-win solutions. Build on areas of agreement. Use voting or consensus to make decisions. Create action plans together. Assign roles and next steps. Celebrate small victories and progress. Use visual aids to show shared work. Encourage partnerships on joint projects. Foster a "we're all in this together" mindset. Working together builds understanding and trust

It's important to agree on the goal up front. Once everyone understands and is aligned to the goal and criteria for success, there is a shared agenda and common ground to start from.

Steps listed are practical and perhaps somewhat idealistic For example achieving collaboration may not always be possible and resolving conflicts/differenced may not lalways occur This does not mean more clarity of issues cannot be made and better defined. It may be that there is an acknowledgment to “agree to disagree” Also use of nominal group technique maybe useful to ensure all perspectives are heard and recorded