Você está enfrentando um grande conflito no trabalho. Quais são as habilidades mais importantes que você precisa para resolvê-lo?

First seek to understand, and assume good intent. Has always served me well. Happy New Year and Cheers. Here’s to a world with stronger human connection, kindness, and caring!

Pour résoudre un conflit majeur au travail, les compétences clés incluent une communication efficace, de l'empathie, la capacité à négocier, la gestion émotionnelle, des compétences en résolution de problèmes, un leadership éthique, des compétences interculturelles, de la créativité, des compétences en médiation, et une adaptabilité aux différentes situations.

For progressive growth, conflicts are sometimes tools for the organisation unless they are negative. Resolving conflicts at work requires skills such as effective communication, active listening, empathy, problem-solving, negotiation, and the ability to remain calm under pressure. These helps in understanding different perspectives, finding common ground, and facilitating constructive dialogue to reach mutually beneficial solutions. Eventually target is the growth aimed at learning.

Conflicts are inevitable, especially with passionate teams. At the onset of any conflict, everyone should be self-aware enough to step back and assess their contribution to escalating the conflict. Participants should "cool off" enough before having a private conversation about the issue that has arisen. Participants should use only "I" statements, not "you" statements. Each party should express their feelings, suggest a collaborative solution, and develop an action plan to right-side the situation. However, knowing that conflict is expected and often leads to new and collaborative ideas makes it easier to address in the future. Emotional intelligence helps us recognize our foibles and not take things personally.

1. Investigate the gap in information or assumptions with parties involved in conflict 2. Understand cultural differences and approaches of parties involved in conflict 3. Analyze specific behavioral patterns of parties involved in conflict

In my view, resolving workplace conflicts requires specific skills. First, engage in effective communication within a harmonious setting (e.g., office or boardroom) is crucial. Actively listen to accurately pinpoint the conflict's root cause. Mirror back their concerns to demonstrate that you are actively listening. Ask them how would they like to see the issued resolved? Encouraging individuals to share their ideas on conflict resolution can promote a more inclusive and effective problem-solving process. This collaborative approach may increase the likelihood of finding mutually agreeable solutions, enhancing overall satisfaction and commitment to the resolution.

Resolving a major conflict at work requires a combination of several key skills. I believe the first part would be communication & empathy, as clear and effective communication is crucial. It’s important to articulate your perspective, listen to others, and ensure everyone feels heard. And understanding and acknowledging the feelings and viewpoints of others can help in finding a common ground.

Pratique a escuta ativa! Em uma conversa, na maioria das vezes, falamos mais do que escutamos! Na resolução de conflitos é importante escutar ativamente a dor do outro, se colocar verdadeiramente no lugar dele e propor melhorias! Ao propor melhorias, certamente sua dor inicial será mitigada/reduzida/sanada em detrimento à resolução do problema do colega! Mudar a perspectiva é sempre o melhor caminho para a resolução de qualquer conflito.

The first step would be to provide a safe space for the person to speak up their feelings. It would need a lot of courage for someone to speak up their innermost feeling. And as person who wants to get the issue resolved should be able to provide that environment where they are sure that this will never be used against them in any way or in future.

A aplicação das técnicas de Comunicação Não Violenta será de grande auxílio para desenvolver essa habilidade. Recomendo a leitura do livro sobre o tema, escrito pelo autor Marshall B. Rosenberg.

Collaborating & doing so in an open & creative manner helps because the resolution often times lies at the intersection of the thought flows of the concerned parties. It's important to go into the conversation with the mindset to create solutions over one uping others. A difference in opinion is a learning experience that allows us various perspectives to the same problem. It's key to remember while working with a group of people that collaboration is the tool to solving a problem not boosting ones ego. Engage with the intention to learn. Always.

Every Conflict at work place is not to be construed as negative- there can only be growth taking into consideration the other person’s perspective. Nonetheless, conflict must not be against a person or organisation. Whilst tackling a situation the stake holders need to address the issue- the raíson ď etrè as it is and not pin it onto an individual. The constructive handling of a dispute by healthy discussions of options paves the way for a resolution and growth of all in a collective congenial atmosphere

The irony of conflict is we need the other. They are not our adversary or enemy -- we have to work with them in the future. So we have to deploy a collaborative and creative mindset to the conflicts we encounter. If we can possess that type of mindset that is more than half of the challenge. If every problem looks like a collaborative problem solving endeavor that is how we will view it. Everything else will flow from that mindset. Sprinkle in a healthy dose of persistence and that is a recipe for success.

Mais uma vez, é preciso ter maturidade para "discordar" e também para chegar em um acordo. Quando você trabalha de forma colaborativa, você tem a opção de deixar seu ego de lado, e aceitar opiniões diferentes a fim de ter ganho além do individual, e sim ter ganhos no coletivo.

There's a simple template to follow for this process: separate positions from interests. Spell out what you want and what they want, and set those aside as the positions; conflicts get stuck when people's positions cannot both be attained. But then have a respectful, careful discussion of why exactly you each want what you described, what goals and needs and emotions drive your respective wants. Listen intently as they describe theirs, and think hard about solutions that could deliver their wants and yours, often by sidestepping the very situation that got you locked in conflict. Be sure not to make the mistake of pouncing on the first barely satisfactory solution -- keep talking and thinking until you have options, and pick the best one.

I believe that controlling emotions is one of the most important steps in resolving complications at work, as it is important that thinking professionally is the method used to find the causes of these complications. It is also important not to let any of your emotions control you or be the catalyst for making an urgent decision or let negative emotions be the first thing you use to respond in an appropriate manner. One of the reasons for success is planning, developing a strategy to achieve a goal, and taking deliberate steps. We can apply the same methodology to solving problems, so it is important to think and not be led by immediate feelings.

The ability to manage emotions demonstrates your own emotional intelligence. It's perfectly acceptable to feel emotions about conflict at work, but you cannot allow emotions to spill out on everyone else. Emotions can undermine collaboration because you can appear unapproachable if you always react emotionally.

Em mediação de conflito o gerenciamento de emoções é super importante para não haver precipitação na identificação da causa raiz . A partir daí a comunicação adequada irá proporcionar o diálogo. Nesse processo a empatia é uma qualidade importante de ser demonstrada.

Si es un tema con poca trascendencia humana, de carácter más bien formal o material, reconocer la causa del problema suele ser suficiente para encontrar la solución. Pero si hay factores personales implicados de forma notable, es crucial sacarlos cuanto antes a la luz, con discreción, con respeto, con comunicación entre los afectados. De otro modo, el problema puede quedar simplemente barrido "bajo la alfombra", aparentemente resuelto pero, casi seguro, se hará mayor en el futuro.

Controlar as emoções, sem dúvida, é o primeiro passo. Oxigenar e analisar a situação, acredito serem às primeiras ações, embora nem sempre possa parecer fácil, dependendo das circunstâncias. Em seguida a análise mais aprofundada do tema para se chegar à causa e à solução.

O confronto de suas ideias e comportamentos gera reflexão e mudança. Neste sentido o feedback é importantíssimo para fortalecer os pontos fortes e aclarar pontos de melhorias.

Aprender com o feedback é crucial em resolução de conflitos, pois proporciona insights sobre melhorias, promove a compreensão mútua e fortalece a comunicação. O feedback construtivo contribui para o desenvolvimento pessoal e profissional, facilitando a identificação de soluções eficazes e promovendo um ambiente colaborativo e positivo.

Feedback is essential to understand and improve our skills and performance. A mentally healthy person has the skill to identify constructive feedback.

It is hard to learn from feedback but if you master it the benefits are significant. The challenge we often have is our own defensiveness. Putting aside that mindset is key. My colleagues Doug Stone and Sheila Heen wrote a great book called "Thanks for the Feedback" that helps you to understand how to take in feedback and also understanding the kind of feedback you are seeking from the other. I encourage people to take a look at the resource for more in depth analysis.

Feedback—both giving and receiving it—is an invaluable part of conflict resolution. Encouraging a culture where feedback is seen as a tool for growth rather than criticism helps individuals understand different perspectives and learn from the conflict. As a coach, guide the parties involved to provide specific, actionable feedback and to receive it with an open mind. Reflecting on what could be done differently moving forward is essential for personal and team development.

Flexibility is essential in resolving conflicts because it allows individuals to adapt to new information and adjust their approach as needed. Encourage a mindset that is open to change and willing to compromise where possible. A coach can help by guiding individuals to prioritize the bigger picture over rigid positions, leading to more dynamic and effective problem-solving. This adaptability ensures that solutions are responsive to the needs of all parties and sustainable over time.

No cotidiano por muitas vezes as pessoas não estão dispostas a ouvir e esse fator as leva a perder oportunidades de crescimento. Na minha opinião, a Adaptabilidade ao ambiente e as circunstâncias, são duas características de bons profissionais.

Flexibilidade durante e após conflitos é muito bem vindo, pois demonstra maturidade para lidar com a situação. Esse dinamismo proporciona uma visão mais clara da situação e também gera respostas significativas de atitude. Seja flexível e será melhor para a empresa.

Take time to consider what is being said by other parties. And we don't need to rush in with a response or a quick fix. If the situation/level of conflict you are facing is really complex you can request time to consider before providing your response. It's okay to take time.

Flexibilität im Denken erlangte ich durch die Praxis der Kontemplation, dem christlichen Zen. Der Fokus wird bewusst gelenkt. Dies hinterlässt Spuren im Alltag. Urteile, Glaubenssätze werden bewusst losgelassen und es entsteht Raum für Neues. Vor allem im Umgang mit Feedback ist dies die Königsqualität.

Few knotty points of consideration are as under-/ 1. Commitment to effectively manage conflict. 2. Understanding the conflicts from 360 degree considering all related perspectives. 3. All out efforts from the concerned.

According to my experience, the greatest way to resolve any disputes is to listen. Just pay attention to both parties without passing judgement or showing bias. Refrain from offering the problem's remedy right away. After the team's emotions have subsided, brainstorm the issue, comprehend it, and have a thoughtful, rational discussion with the group.

Enfrentei um conflito desafiador no trabalho recentemente. Para superá-lo, priorizei a comunicação aberta, ouvindo as preocupações da equipe. Utilizei a empatia para compreender diferentes perspectivas e, ao propor soluções, destaquei as habilidades colaborativas. No final, aprendi que a resolução eficaz exige humildade para aceitar feedback e coragem para implementar mudanças necessárias.

I heard William Ury once say that the hardest person to manage in any conflict is the one in the mirror. That is one reason why focusing on listening is so important. When in conflict listening to understand the other person and their perspectives is perhaps the only way to move out of conflict and into problem solving. In the wise words of Tim Phillips, “ We are not rational beings with emotions. In fact, we’re just the opposite. We’re emotionally based beings who can only think rationally when we feel like our identities, as we see them, are understood and valued by others.”

Few points to consider and in brief: 1) Understand each party's perspective fully before attempting resolution. 2) Recognize and manage your emotions and those of others involved. 3) Identify the root cause of the conflict and develop practical solutions. 4) Convey thoughts and decisions effectively to all parties.