Veja como você pode melhorar a comunicação no local de trabalho com a escuta ativa.

One way to better communicate at work is by actively listening, and this involves actually giving attention when someone is talking rather than waiting for your own turn. Showing interest in what has been said can involve nodding in agreement, asking questions and summarizing so that you comprehend what was stated. This method encourages trust and facilitates a deeper sense of appreciation among individuals involved thus improving communication efficiency. Through actual participation in discussions, you enhance cooperation and assist in solving problems more quickly.

Active listening is just as essential in virtual settings as in person; however, recognizing and prioritizing it is often more challenging virtually. One of the basics is remembering to treat the engagement as you would in person. Create a conducive environment by finding a quiet space to join the virtual meeting and close unnecessary windows to avoid distractions. Set expectations for the meeting; this can mean sending an agenda and sharing expectations that the video should be on. Video can be beneficial for leveraging nonverbal cues to show understanding and listening.

Reflecting content is a core component of active listening. After someone has spoken, paraphrase their message to confirm your understanding. This doesn't mean repeating their words verbatim but rather summarizing the main points in your own words. It demonstrates that you are not just hearing but processing the information. This technique also gives the speaker a chance to clarify if there's a misunderstanding, ensuring that communication remains clear and effective.

D'après mon expérience, j'ai compris que lors d'une communication orale, il y a l'orateur d'un message et le récepteur. Le message en tant que tel peut être transformer durant ce transfert. Donc, paraphraser ce que tu as compris valide que ce que l'orateur voulait te transmettre.

Reflect content is a way of telling the speaker that you have understood what you have said far. If it comes with an affirmation it means your understanding has been correct. This gives a 2 way benefit. The speaker knows that you are interested and you get to know that your understanding is correct

Acknowledge the speaker’s emotions by naming the feelings they’ve expressed, showing empathy and understanding. Validating feelings is crucial in making colleagues feel heard and respected. This approach not only deepens connections but also encourages a more open and honest communication environment.

Validating feelings is another crucial aspect of active listening. Recognize and acknowledge the emotions behind the words. If a colleague expresses frustration, respond with empathy: 'It sounds like you're really passionate about this issue.' This shows that you value their emotional experience as much as their verbal message. By validating feelings, you create a supportive atmosphere that can lead to more open and honest communication.

Use open-ended questions to invite further discussion and explore underlying issues. This technique encourages deeper dialogue and demonstrates genuine interest in the speaker’s perspective. Open-ended questioning fosters a collaborative atmosphere where ideas can be freely exchanged and explored.

Provide constructive feedback that is specific and actionable, focusing on behaviors rather than personal attributes. Effective feedback during active listening confirms that you've fully understood the message and are invested in the speaker's success. This approach promotes continuous improvement and mutual respect.

Enhancing workplace communication through active listening involves more than just hearing what others say; it requires thoughtful follow-up. After a conversation, take the time to confirm your understanding by summarizing key points and asking clarifying questions if needed. This shows that you value the speaker's input and ensures there’s no miscommunication. Follow up with a brief email or message to reinforce what was discussed and outline any next steps. This follow-up not only solidifies mutual understanding but also keeps everyone accountable. Regularly checking back on these discussions shows ongoing commitment to active communication and helps build stronger, more trusting relationships within the team.

Finally, following up shows that you are committed to active listening beyond the initial conversation. Check back in with your colleague after some time to discuss any developments or further thoughts on the subject. This not only shows that you took their words seriously but also that you are invested in ongoing dialogue. Consistent follow-up can lead to stronger relationships and a more cohesive work environment where communication is continuously nurtured.