Como você pode pedir feedback dos clientes sem deixá-los desconfortáveis?

Asking for customer feedback can be done comfortably by ensuring the process is convenient and respectful of the customer's time. Use polite language in feedback requests, explain the value of their input, and assure them that their feedback will be used constructively. Offer multiple ways to provide feedback, allowing them to choose the method they're most comfortable with. Keep surveys short and to the point, and always thank customers for their time and insights. Optionally, providing an incentive for completing feedback can also encourage participation without pressure.

The key to a strong account management relationship is truly being an extension of your clients' organization. This is accomplished by gaining trust. Once your relationship is formed, the communication path will streamline. From here you will know the pressure points on when to reach for feedback, how to act upon given feedback, and directing the relationship positively in the future.

It's important to understand at what level of rapport you are with the client & timing. With personal experience, Some customers find it annoying when you ask for a review too soon but if you have built proper rapport, they wouldn't mind it. However, it's always best to ask for feedback once they have fully experienced or at least a considerable period of time & given the mood that they in is ideal to request one. You could say something like, "Hey, I'm working my level best to deliver ongoing Top-Notch Quality results for you and other clients like you, would you be opposed to giving me some feedback on how much my product has helped you and what the % of expectations met from the time of purchasing up to now? What can be done better?

Honestly, the best way to get the right timing is simply to ask the customer. More often than not, they will feel that you are being respectful of their time, and be willing to give better feedback. Also, while engaging with the customer when they are satisfied will get you POSITIVE feedback, it is important to engage your customers when they are frustrated to ensure HONEST feedback. This will help to solidify a relationship for the long term, as they will feel you are willing to work with them when things are tough.

Asking for customer feedback is like asking for a second date—you want to make sure the timing is right and they’re feeling good about the first encounter. Here’s how to pop the question without making it awkward: Catch Them at Their Happiest: Wait for that moment when they’re glowing from a great experience with your product or service. It’s like asking for a dance when their favorite song is playing. Read the Room: Avoid dropping your feedback request in the middle of their busy season or right after a mishap. It’s akin to asking for a favor when someone’s juggling flaming torches—not the best timing.

In the course of engaging with clients, as our interaction advances, we often start conversations about feedback, if related to a product or servic. At this stage, we’ll ask about the client's preferred method for providing feedback.

It’s vital to consider just how many competing priorities someone has on any given day. That being said, it's best to go about the path of least resistance to obtain feedback. Always make it a priority to find out how feedback is preferred as early on as possible and note it.

Asking for customer feedback without making it weird is like trying to sneak a snack from the fridge at midnight—precision and strategy are key. Here’s how to do it without waking anyone up: Craft Your Questions with Chef’s Precision: Make sure each question is like a perfectly measured ingredient—clear, concise, and specific. You don’t want your customer guessing what you’re trying to cook up. Avoid the Mystery Meat: Stay away from those vague or leading questions. You want feedback on your steak, not a wild guess about what’s under the cover. Serve a Balanced Meal: Mix up your feedback menu with a little bit of everything—ratings for the appetizer, rankings for the side dish, and some open-ended questions for the main course.

Preparing the questions with quantitative and qualitative analysis, as well as being honest and concise, is really important. As far as the questions are concerned, they should be inclined to get the answers around how to make your customers feel valued, ways to improve their overall experience, and review of your product/service with regards to overall business impact. P.S. When your customer feels valued and being heard, is when you can get honest and meaningful feedback.

Think about what you are going to do with the feedback. The worst part is gathering feedback and not having an objective of why you are asking it. The questions should be centered around a specific purpose, which will guide the appropriate questions and methodology.

The questions selected in feedback meetings set the tone and scope and should be selected strategically. The goal for most meetings of this nature should be to show the customer that you are listening and, if there are problems, that you indented to face them head on. If you know a certain metric isn’t meeting the mark, start by asking the customer to give their evaluation of the issue. Simply asking the questions about your known product weaknesses can be the key to building trust and gaining critical insight into your customer’s point of view.

Questions are a powerful form of diving deep into the truth. The right questions disarm and open up valuable insights leading to open doors that could otherwise remain silent.

"Show some appreciations and ask how is the product/services working for them and you don't mind them sharing their thoughts and experience with it?

Every satisfied customer will feel so comfortable when they are being appreciated for the feedback you wish to get from them…while unsatisfied customers will be extremely comfortable if the company shows appreciation and gratitude for the low feedback they wish to give. That means the company is willing to take into consideration the positive/negative concerns of the customer.

Relevance and timing are the two most important factors to focus on while asking for feedback from your customers. Targeting user behavior and actions can help you find the perfect timing to ask the right questions to the right audience without annoying them.

Most of my guest in rental business. I always used the gratitude and appreciation most of the time specially to my airbnb guest to gain a great feedback. We became friends and we keep our good relationship up to this day. So always gratitude and great service.

One thing I have found helpful when interacting with clients is showing sincere appreciation. I have made it part of my routine, to use the feedbacks as an excuse to reconnect with my clients in a deeper level. Most of the times it ends up as a mid afternoon coffee or an invitation to a BBQ or even a Holiday dinner.

Asking for customer feedback and then ghosting on the response is like asking someone for directions and then walking away before they answer—it's confusing and a tad rude. Here’s how to keep the feedback loop engaging and productive: Circle Back: Once you’ve collected feedback, don’t let it gather dust. Circle back to your customer like a boomerang, showing them the changes you’ve made or the actions you’ve taken. Show and Tell: Demonstrating how you’ve implemented feedback is like bringing a show-and-tell project to class. It’s your chance to shine and show off how much you value their input. Keep the Door Open: Invite more feedback like you’re asking them to a never-ending tea party.

It’s probably a hot take, but I think it isn’t always important to act on feedback. Sometimes what’s good for your business isn’t ideal for your customers. Actions like laying off service staff or reducing benefits in some other way may be absolutely essential to keeping your business running, in situations like this the best you can do is listen and explain why you won’t take action and make sure the customer understands they are valued and feels understood. Of course, there are many cases where acting on the feedback is a very important task. It’s up to business leaders to understand when to act and when to explain. If acting makes sense, do so quickly and keep your customers updated on your progress and admit your mistakes candidly.

After receiving feedback, express your gratitude. Thank customers for taking the time to share their thoughts, and let them know how their input has contributed to positive changes.

Feedback is crucial for success all around when it comes to sales. When someone takes their time to offer feedback it should be noted and thanked. In a digital world, sometimes a handwritten thank you note can make all the difference in the difference. An opportunity to thank someone for their precious feedback shouldn't go overlooked. This forges a well trusted communication loop

Demander l'avis des clients sans le mettre mal à l'aise dépend aussi de son expérience d'achat. Le travail de l'expérience d'achat et de l'émotion lors de la vente permet une prise d'avis fluide dans l'après, dans la continuité du climat d'empathie et de confiance.

Make it discreet. Customers are much more likely to give you honest feedback if they can contribute anonymously with the option of providing their contact details. Feedback both positive and negative is needed but the last thing you want is for a customer to feel awkward. Ask pertinent questions that are relevant to that customer, otherwise the information you get back is meaningless. Make it clear what the feedback is for and follow through with participants. Tell them what action is being taken in response to the feedback and how it's shaping your approach to serving your customers.

Because you need some favour from them, you have to give them something in return also as gift, discount, virtual money etc.. dont expect people do work for you for free.

Create a proxy feedback system. Always make feedback quick, easy, convenient, & private. Encouraging transparency with an option to submit anonymously.