Como você pode fazer o envolvimento do cliente parecer uma aventura?

Ask questions Ask about current steps they follow Understanding goals Share success stories Ask them to rate their priority for this requirement Share industry best practices with stats

Continusouly pleasantly surprise the client by integrating elements of discovery and surprise into interactions. Some ways that have worked for me are 1. Tailoring experiences to client interests, encouraging exploration of new ideas and solutions. Make them feel heard. 2. Utilizing storytelling to create a narrative around products or services, making clients active participants in the collaboration. Involve them in the journey. 3. Employing gamification techniques, such as challenges and interactive games, to stimulate engagement and investment in outcomes. Make interaction fun. By crafting a dynamic, interactive environment, clients can experience the need to forge deeper connections that build long-term sustainable relationships.

The emotional component can't be underestimated. They are relying on you not only for business results but also for you to paint the art of the possibility. The excitement comes when they see the future you are helping them envision. It's up to you to help them see what you see for them.

Its an interesting concept, not everyone is ready for this adventure, there are many reasons for that, like time constraints, budget, and risk-taking ability. I can share my experience doing something similar for few C levels of pharma and med dev companies. Could you show them a wow factor in your proposals or study design? The excitement to see something (as part of the study) makes the prospect double excited. Sometimes they have many things in mind that are not conveyed properly to the consultant. To see the concept taking shape and a clear road map on risk, revenue, and growth, makes the client feel happy and that he/she/they, is/are ready for such an adventure trip.

Define your target, study it very well, test your approach, and know what you want to achieve and why. Focus your energy on your target and make the magic happens

One very important question that I usually use is asking the why why is that problem important for the client to be solved and then followed by how the solution is going to help the organisation or the problem or the client

The element of discovery and surprise is very important in the process. Making the client see a new perspective, is almost always a good surprise, provided that the concept that is brought forward is robustly based on theory and / or practice.

Your client would have done a lot of research and they most importantly believe what they need Subtly bring in sector best practices and place it and suggest improvements that may bring in better benefits in the long run this will spark a debate and discussion and you wil get a breakthrough in changing the approach At the end of it,go for a win-win scenario

Engaging the client in one's own process has many desirable outcomes, some of which are: 1. Greater opportunity for alignment in vision and goals during discovery. 2. Increased trust in the qualities of the motivation when perspectives and interests are gauged. 3. Mutual appreciation for the developing problem space; helps all through from framing to proposition. There are cautions: 1. Keep the roles and functions crystal clear. 2. Foster a proactive and creative culture for the engagement. 3. Steer clear of dark patterns while maintaining authenticity. Most of all, be deliberate to afore stated and agreed upon purposes for engaging clients in your process. So outcomes and expectations are well known: 1. Only pleasant surprises.

Every problem’s solution will go through a process. Instead of selling the solution sell the process to your client and tell them why the process is important When your client understands the process then involve them in the different step of process by designing different KPIs This will ensure that your client understands and is a part of the process and ultimately agrees with the result or achieve the result that they were looking for

Feedback is necessary in order to understand how the client things and works. There is no one size fits all solution. Client specifics are important to be taken seriously under consideration so that each solution is well crafted.

Go beyond the expected by providing proactive solutions and insights that address potential obstacles before they arise. Consider implementing cutting-edge technology or innovative practices that can streamline their operations or open up new opportunities. Hosting exclusive events or offering access to thought leadership seminars can also enrich the client experience, providing them with invaluable learning and networking opportunities. By anticipating their future needs and continuously offering novel, value-added services, you not only exceed current expectations but also demonstrate a deep commitment to their long-term success and satisfaction.

To transform client engagement into a memorable and thrilling adventure that leave clients eager to embark on future journey, a professional should personalise client experience, frame project as journey, Acknowledge and celebrate client achievements, incorporate surprise twist, finally serve as trusted guide and mentor.

Making client engagement feel like an adventure involves creating an experience that's memorable, exciting, and beyond the ordinary.This approach can be effective as follows: 1.Clients appreciate unexpected value.This could be in the form of additional services, exclusive access to products or information, or personalized advice. 2.Offer clients experiences they didn’t know were possible.This might include VIP treatment at events, private consultations with experts, etc. 3.Share stories behind the extras. 4.Introduce challenges, games, or quests with rewards for participation. 5.Ensure that the extras you offer are sustainable and do not set unrealistic expectations. 6.Make sure that the extras are relevant.

This is always important.It should not appear to be a freeby because a freeby is never appreciated or valued The experience must be more than a wow factor by which your client is able to go a step ahead of a competitors offering. Throw in ‘retraining’ and hand hold beyond the three or six month mandated period

Transforming client engagement into an adventure means injecting excitement, curiosity, and discovery into your interactions. Set the right narrative- Narrative: Frame your engagement as a captivating story. Introduce your client to their unique adventure, complete with challenges, growth, and triumphs. 2. Personalisation- Customized Path: Tailor your approach to each client’s preferences and needs. Just like adventurers choose their paths, let clients co-create their journey. Surprise them with unexpected twists, personalized recommendations, or exclusivel insights 3. Sense of wonder- Curiosity and surprises: Ignite their curiosity. 4. Gantt chart for regular updates- Adventure Logs: Regularly update clients on progress.

You can make client engagement feel like an adventure by properly understanding the client requirement, suggesting solutions through hypothesis building and thorough research, making client a partner in the process/involve them throughout the process and provide them the “So what” and way forward with proper recommendations. That way the adventure journey through problem to challenge to solution becomes enjoyable

In my experience, to make client engagement feel like an adventure, you need to co-create solutions with them. More than not, the client already has a lot of the answers figured out and your role is to facilitate the most productive discussions and coach them through the journey until optimum solutions have been identified.