Como você pode usar exercícios de RPG para melhorar o treinamento e o coaching de dealers?

Role playing is a powerful technique for automotive sales skill building. It covers different skills like grooming, communication, customer handling, negotiation, product pitching, use of digital tools, objection handling & deal closure. With well defined case scenarios, real life situations are simulated for participants to experience sales dynamics and in that process they learn new / right things The most important objective of training / coaching is knowledge retention and its application in real life situations. Role playing helps to fulfill this objective effectively because the participants get experiential learning It reinforces the intended knowledge and induces desired skills to make their customer interactions more effective

Role playing is a very good essential method of physical practice. Many role plays lead to the questions asked required to determine and filter the sales process. Giving confidence in the product service or purpose of the role play.

In 1979 we did video training after a series of in classroom sessions . It was amazing to the candidates to watch themselves acting out what they had learned . I actually believe that it is a system that has a positive place in training sessions today . It helps you to see how you come across in so many different ways . Perhaps you were not sincere enough , perhaps you didn’t smile enough , perhaps you didnt speak as positively as you could . Or in some cases the candidate actually performed very well . Whatever the outcome everybody took their individual learning experience to a different dimension . Don’t rule it out . As they say “don’t knock it till you’ve tried it “ ..

Verkaufssimulationen sind ein hervorragendes Mittel, um Verkäufer auf bevorstehende Kundengespräche vorzubereiten und einen hohen Qualitätsstandard zu gewährleisten. Man hat realistische Situationen, ohne ein realistisches Geschäft zu riskieren. Man kann Fehler machen und erhält direktes Feedback. "In der Wiederholung liegt der Schlüssel zum Erfolg - Übung macht den Meister!".

The model of role plays is quite correct. All entity’s are separated as observations and corrections can be implemented. The more you practice the better the sales person becomes.

It is very important that the sales person understands the reason for acting and it’s method of courting the sales. Many sales people must understand the purpose of acting in there definition character to meet the professional expectations of the time acquired with the customer.

Wichtig ist, dass man einen Schauspieler hat, der das professionell gelernt hat. Er kann sofort in eine andere Rolle schlüpfen und die Situation sehr realistisch gestalten. Er weiß auch, wie er mit Menschen umgehen muss, die wenig Erfahrung mit Rollenspielen haben.

Role playing is great but don’t be impossible! Let the sales person win. Give 1 maybe 2 objections and then buy. Your just killing the point of the role play if you’re “in-sellable”