Como você lida com conflitos e desentendimentos no lean?

In any organizational environment where any Continuous Improvement methodology is applied, in this case Lean, it is important to manage conflicts and disagreements by maintaining an attitude of open and transparent communication, trying to ensure that people feel confident to express and express their opinions comfortably. Seek problem resolution with a collaborative perspective that benefits to all. Provides very results implementing 360 feedback, conflicts can be anticipated by providing a complete view of performance and interpersonal relationships. In an agile environment, organizations can take proactive steps to address concerns before they become significant conflicts.

Constantemente nos encontramos, con diferentes miradas sobre un mismo asunto, en proyectos de optimización como Lean, es muy común que suceda, Ver desacuerdos como oportunidades de crecimiento, no obstáculos, crea una cultura donde todas las opiniones importan. Esta mentalidad convierte los conflictos en motores de desarrollo y creatividad del equipo, transformando desafíos en oportunidades de mejora. La diversidad de pensamiento, lejos de ser un obstáculo, es clave para el éxito en entornos lean.

Root Cause Analysis: Employ tools like the 5 Whys and Fishbone Diagram to get to the root cause of disagreements. This helps ensure that the conflict is addressed at its source rather than just treating symptoms. A3 Problem-Solving - Use the A3 method to document, analyze, and resolve conflicts systematically. This method encourages collaborative problem-solving and ensures that all relevant information is considered.

Navigating conflicts in lean management hinges on valuing diverse perspectives. My journey has taught me that the confluence of varied ideas fuels innovation. Seeing disagreements as chances to evolve rather than hurdles, cultivates a culture where every voice matters. This mindset doesn’t just resolve conflicts; it turns them into catalysts for team growth and creativity. Embracing this approach has transformed challenges into opportunities for learning and improvement, reinforcing the principle that diversity in thought is not a barrier but a cornerstone of success in lean environments.

In lean management, honoring varied perspectives nurtures a culture of collaboration and creativity. Embracing disagreements as avenues for learning strengthens team dynamics and leads to more robust solutions.

Tabling problems, not a strategic move, but laying them out on the table allows for the narrative to change. The planning to do can be pivotal. Within a set group or consortium of change agents, transparency, involvement, collaboration, troubleshooting & resolve are products that can result from a Kaizen Blitz! I love holding a Kaizen event! I’ve always had great results from the events as they challenge teams, fosters communication causes collaboration & produces resolution!

Lean principles prioritize respect for all team members. Cultivating an environment where everyone feels valued and heard helps reduce the likelihood of conflicts. Encourage open and honest communication. Team members should feel safe expressing their opinions and concerns without fear of retribution.

Many a times the wrong choice of words are more harmful than the intention, so my most efficient way is to deal conflicts face to face or at least over a call instead of sending long emails or direct messages on communication applications like Teams Chat.

I’d like to add one more to consider I constantly experienced, when you receive feedback, please don’t take It personally also don’t ignore it. Remember that feedback is about actions and behaviors, not your worth as a person. Separate your identity from the feedback to maintain healthy self-esteem. And it is a two-way street, encourage individuals to actively seek feedbck from others and be open to receiving it themselves.

El feedback o retroalimentación es una práctica muy importante en todo ámbito, debemos mantener una mente abierta, es decir aceptar el feedback, ser receptores. Estar abierto a las opiniones y perspectivas de otros facilita el aprendizaje y la mejora. Y estar agradecidos con quien nos da su opinión porque nos ayuda a superarnos.

Implement regular feedback loops where team members can discuss what’s working and what’s not. This ongoing dialogue helps catch and resolve issues early.

In lean conflict resolution, achieving win-win solutions is akin to striking a balance where team cohesion and customer satisfaction intersect harmoniously. By prioritizing collaborative problem-solving over contentious debates, teams can transform conflicts into opportunities that benefit both internal dynamics and customer relationships.

The most important aspect, you should encourage open and honest discusion with your team and utilise one to one meetings so that feedback can be responded too quickly. Sometimes things do not work out but it is important that the effort put in is recognised.