O que você faz se o feedback do seu cliente for negativo?

Without a shadow of a doubt, the most important (and most difficult) part of receiving negative feedback is listening attentively. I know, it's not easy to receive criticism. It requires a lot of professionalism to remain neutral in the face of negative feedback. My tip is: never respond to the customer immediately, just thank them for the feedback and say you will try to use it to improve in the future. A generic response is ideal so that you can have time to reflect more on the criticism.

Most of the time, negative feedback won't be 100% impartial. Especially if it comes from a client rather than a superior. In the case of client feedback: Reflect on which parts of the feedback were truly your fault, since clients don't distinguish between you and the company as a whole. The complaint might not even be about you in the end. In the case of feedback from a superior: Evaluate impartially whether you recognize that you fell short at any point. Here, you need to be honest with yourself and understand whether the feedback is valid or not.

If the feedback is from a client, a significant portion of the criticisms may not be directed at you but rather at the company you represent as a whole. In this situation, being able to differentiate your part in the criticism is essential both for professional improvement and for not becoming emotionally overwhelmed. Now, if the feedback is given by a superior, it doesn't mean you have to simply accept it in its entirety. Evaluate whether the feedback is constructive. If the feedback, or part of it, doesn't correspond to reality and you can demonstrate this, you should do so. However, remember to do it in a polite and calm manner.

Listening, understanding, and utilizing negative feedback as a tool for growth is a highly important skill that few professionals possess. Cultivate this skill. It will be challenging at first, I know, but with every mistake you make, you'll have two options: improve with the feedback, or deny it and remain mediocre. Every problem can make you stronger. Just as every problem can push you towards the abyss. It all depends on you and how you interpret the problem. Use this to your advantage, turn negative feedback into a ladder towards success and not a slope towards unemployment.