O que você faz se sua equipe de projeto e cliente têm expectativas contratuais conflitantes?

The best way is to call a workshop with members of your team and members of the contractor, so that together they can seek an agreement on how they can make a compromise between the team's expectations and the contractor's expectations.

When project team and client contract expectations clash, clarify concerns, seek common ground, and negotiate compromises. Review contract terms, involve legal support if needed, and communicate transparently. Document agreements to avoid future misunderstandings. Prioritize open dialogue and positive relationships to resolve conflicts effectively.

When your project team and client have different contract expectations, it's important to carefully review the contracts, talk openly with the client, clarify expectations, find common ground, and update contracts if needed, all while staying professional and respectful.

It's indeed important to have a clear understanding of both sides' needs and concerns before addressing conflicting contract expectations. This thorough assessment can help pave the way for effective communication and negotiation to find a mutually beneficial solution.

Open dialogue and exploring options stand out as the best course of action. 1. OPEN DIALOGUE. Organize a meeting with key stakeholders to create a space for open discussion. Prioritize active listening. 2. CLARIFY EXPECTATIONS Clarify what each party expected from the contract. 3. IDENTIFY CORE ISSUES Identify the core issues causing the conflict. 4. EXPLORE SOLUTIONS With a clear understanding of the issues, you can move to brainstorming potential solutions. This step should be collaborative, with both parties ready to bridge the gap between their expectations. With openness and a commitment to collaborative problem-solving, you can turn conflicts into opportunities and strengthen the relationship with your client.

Encouraging active listening and mutual understanding among stakeholders can lead to more effective problem-solving and a smoother project experience overall.

Assessing where the relationship went wrong based on the expectations is important so that the cause can be articulated, agreed, and addressed. Discuss also how to avoid this situation reoccurring.

Once you have a clear understanding of the conflicting expectations, you can work towards finding solutions that meet both the project team's capabilities and the client's requirements. This may involve renegotiating certain aspects of the contract, such as project scope, timelines, or budget, to ensure alignment and achieve a mutually beneficial outcome.

In negotiations, emphasizing the added value you bring can strengthen your relationship with the client. For instance, if you're negotiating a software contract, instead of just focusing on the price, highlight how your advanced security features will protect their data, streamline operations, and potentially save them thousands in cybersecurity breaches. By framing the negotiation around mutual benefits and long-term gains, you not only secure the current deal but also lay the groundwork for future collaborations.

Another perspective to consider is proactive communication and transparency. When conflicting contract expectations arise between the project team and the client, it's essential to facilitate open dialogue early on. This involves discussing each party's needs, constraints, and priorities to find common ground. Additionally, establishing a robust change management process can help address any evolving requirements throughout the project while ensuring alignment with the agreed-upon terms.

Setting practical expectations between the client and the project team is probably the most difficult part of any contract negotiation. Typically a contract starts with a small high level description based on which a quote is generated with detailed term sheet . The problem starts when the client starts analyzing and tweeting the terms without assigning additional cost to these non - standard requirements. It's then entirely upto the sales lead to convince both the project manager and the client to converge to a balancing point and agree to the terms .. thru intelligent examples, and presentations of similarly executed projects with sound reasoning and commitment of best results achievable.