O que você faz se sua equipe está enfrentando conflitos e você quer usar habilidades de falar em público para resolvê-los?

1 Encourage all team members involve in conflict to share their perspective , dig deep to find out reason behind the conflict like miscommunication or misunderstanding. Look into the background how conflict arose 2 Look into how conflict is impacting the team morale, productivity and collaboration, consider potential risk and consequences, recognize emotional dynamics 3 Define the desire outcome or resolution we hope to achieve, resolution need to align with team value and goals. Setup realistic expectation 4 Look into team culture norms, how team member reach to public discussion on conflict 5 Select a forum for addressing conflict publicly, respecting privacy and confidentiality of individual, set up constructive dialog problem solving

When conflicts arise within your team, it may be due to unclear communication or a failure to recognize how each member contributes to the overarching goal. In such instances, enhancing the clarity of your objectives can foster commitment and engagement among all team members, ensuring they share a common purpose and direction. Effective communication is essential in clarifying your message and inspiring the team, but addressing deeper internal issues may require more than just verbal reassurance. Nonetheless, a well-crafted address can serve as a catalyst for collective action, facilitating the alignment of efforts and the collaborative resolution of challenges.

Active Listening, should be the first step. As a speaker, start by actively listening to all parties involved in the conflict. Understand their perspectives, concerns, and emotions without judgment.

Public speaking is not going to magically resolve the conflict. You need to address the underlying contentions, which requires many difficult and private conversations. You start by acknowledging the issue, and then negotiate a compromise, or address the grievance. If discipline is necessary to maintain control, then do so publicly and unambiguously. If people need to be let go to make an example, be ruthless about it. After all this, then you give that speech. You talk about values, and harken to a mythic past or golden future, whichever is most applicable. Talk about ethos, but use pathos to gain stakeholder buy in. Make them feel that they are part of something greater than themselves. That is the purpose of the speech.

Encourage open dialogue among team members. Use your public speaking skills to create a safe and respectful environment where everyone feels heard and valued.

When people lose sight of the common goals and start focusing solely on outdoing each other, conflicts can arise. By reminding everyone of the bigger picture and the shared purpose they're all working towards, you help them see that they're all on the same team. Emphasizing collaboration over competition can shift the focus back to achieving collective success rather than individual glory. Highlight the benefits of working together towards a common goal and encourage brainstorming for solutions.

Why focus on public speaking as a conflict resolution approach? Conflict resolution is conflict resolution. Which tools will be most effective to resolve a problem depend on the nature of the problem. However, in all cases clear discourse will be critical. Speak clearly, set objectives and follow through. In doing any form of conflict resolution one must also deal with miscreants. Either fire them, reassign them, or convince them to modify their behavior and positions. Each approach has a time and place. Being known as a leader who is reasonable, but will deal “appropriately” will go a long way in preventing conflict.