Helping a team member adapt to remote tools requires tailored support, structured learning, and encouragement. Start with one-on-one tutorials, breaking tools into manageable steps, and providing resources like video guides or manuals. Assign small tasks using the tools to encourage practice and gradually increase complexity. Foster open communication to address questions and frustrations. Pair them with a mentor for peer learning. Use frameworks like GROW for goal-setting or ADKAR to guide them from awareness to reinforcement. Celebrate progress, host training, and provide regular check-ins. Create support systems like FAQs or Slack channels, leverage champions, and encourage a growth mindset while embedding ongoing training into processes

When my team struggled with remote tools, I paired them with experienced colleagues for hands-on learning sessions, creating a safe space for questions and fostering confidence step by step. Tailored guidance makes all the difference. -N

In my experience, taking the time to have a discussion about what the perceived challenges are (on an individual basis) will help provide information that will allow you to come up with the best plan to get the individual who is struggling motivated. I think that providing opportunities where it will prove to be rewarding to adapt to the new tools is also very important. Finally, create workgroups of people who can help each other as colleagues, and continue to listen and gather feedback about the challenges so that you can evolve together.

I focus on personalized support, hands-on practice, and psychological safety. I provide 1:1 guidance and task-based learning, ensuring they apply new skills in real time. Most importantly, I create a judgment-free space where questions are welcome, because confidence grows when mistakes aren’t punished but embraced as part of learning.

Assess his current status, what works and what doesn't and do a quick plan to address the gaps by offering him support (training, documentation, on-site working until accommodation to work remoteley, buddy coaching etc). Monitor the progress and provide constructive feedback.