Helping a team member adapt to remote tools requires tailored support, structured learning, and encouragement. Start with one-on-one tutorials, breaking tools into manageable steps, and providing resources like video guides or manuals. Assign small tasks using the tools to encourage practice and gradually increase complexity. Foster open communication to address questions and frustrations. Pair them with a mentor for peer learning. Use frameworks like GROW for goal-setting or ADKAR to guide them from awareness to reinforcement. Celebrate progress, host training, and provide regular check-ins. Create support systems like FAQs or Slack channels, leverage champions, and encourage a growth mindset while embedding ongoing training into processes

When my team struggled with remote tools, I paired them with experienced colleagues for hands-on learning sessions, creating a safe space for questions and fostering confidence step by step. Tailored guidance makes all the difference. -N

In my experience, taking the time to have a discussion about what the perceived challenges are (on an individual basis) will help provide information that will allow you to come up with the best plan to get the individual who is struggling motivated. I think that providing opportunities where it will prove to be rewarding to adapt to the new tools is also very important. Finally, create workgroups of people who can help each other as colleagues, and continue to listen and gather feedback about the challenges so that you can evolve together.

Assess his current status, what works and what doesn't and do a quick plan to address the gaps by offering him support (training, documentation, on-site working until accommodation to work remoteley, buddy coaching etc). Monitor the progress and provide constructive feedback.

To help a team member struggling with remote work tools, I would say it is important to ensure they have access to well-documented procedures with easy-to-follow steps. Break down each task in clear, simple language, supported by images and graphics to clarify complex processes. This makes the tools less intimidating and easier to understand. Provide hands-on training sessions and create a resource library they can refer to independently. Encourage open communication so they feel comfortable asking for help. Regular check-ins and feedback loops will ensure they gain confidence while using the tools effectively.