Veja como você pode avaliar os gerentes de programa usando as principais métricas e indicadores.

Evaluate the extent to which program managers align their initiatives with the organization's overall strategy. This could involve measuring how well their projects contribute to the achievement of strategic goals, their ability to prioritize projects that align with strategic objectives, and their understanding of the broader organizational context.

Some jobs cannot be assessed mathematically, and the quality of them requires reading the documents. In those cases, one must read or let others comment on the output within an organization.

Many a times Vision or Goal of an Organization is not defined in a S.M.A.R.T. way and/or is deliberately kept 'Directional'. You as a Program Manager need to distil it and break it down into smaller but SMART Goals for Project Teams to create their own Mission statement. Program Manager's success shall be measured by how many of these distilled pieces are aligned with Organization's Vision and how well are those aligned to fulfil the Vision.

Assessing program managers using key metrics involves steps. Firstly, establish clear objectives and expectations for the program. Define measurable metrics such as project timelines, budget adherence, and stakeholder satisfaction. Monitor progress regularly against these metrics to gauge performance. Assess program managers based on their ability to meet or exceed these targets. Additionally, consider qualitative indicators such as leadership effectiveness, communication skills, and problem-solving abilities. Solicit feedback from team members, stakeholders, and other relevant parties to gather comprehensive insights. Continuously review and adjust evaluation criteria to ensure they remain relevant and reflective of the program's success.

Assess stakeholder satisfaction with the program manager's performance. This could be measured through feedback surveys, stakeholder interviews, or regular communication channels. Key indicators might include stakeholder perceptions of communication effectiveness, responsiveness to their needs, and overall satisfaction with project outcomes.

Stakeholders satisfaction matters! But to say that a program manager needs to please every stakeholder is a recipe for failure. On top, the program manager needs to solicit buy-in from the sponsor and please this way until program closure. Secondly, key stakeholder groups and decision makers from each of these groups should be identified and engaged for co-success. Last but not last, gather satisfaction reports from end users after implementing and monitoring change activities from respective parties. For a program to be successful, key is to solicit buy-in from key stakeholders for the key actions that push project agendas, not by blindly pleasing everyone of them involved.

Measure the financial performance of projects managed by the program manager. This could include metrics such as project budget adherence, cost efficiency, return on investment (ROI), and the ability to deliver projects within budget constraints. Assessing the financial impact of their projects provides insight into their ability to manage resources effectively.

Evaluate the program manager's effectiveness in identifying, assessing, and mitigating project risks. Key indicators may include the number and severity of risks identified, the adequacy of risk mitigation strategies, and the impact of risk management efforts on project outcomes. A strong focus on risk management demonstrates the program manager's ability to anticipate challenges and proactively address them.

A program risk is warning to stakeholders of a possible event. Keep monitoring or early prevention should keep it under control. A program issue is something already causing a program that needs to be addressed. Risk sometimes turns into an issue. Therefore, a program level Risks & Issues Log would help all stakeholders understand what are the current and possible challenges to the baseline delivery. Adding to each of the risk / issue would be the likelihood and severity assessment that prompts urgency & importance to deal with it. The Risks and Issues Log shall be updated regularly, preferably on weekly basis.

"Briskly Frisk those Risks" Game is to catch those nearest alligators to our 'Program Boat' and put them in a sanctuary before they eat us.

Measure the efficiency and effectiveness of project delivery under the program manager's leadership. This could involve assessing factors such as project timeline adherence, milestone achievement, and quality of deliverables. Analyzing delivery efficiency helps determine the program manager's ability to execute projects on time and within scope while maintaining quality standards.

Evaluate the program manager's commitment to continuous improvement and learning. This could involve assessing their willingness to solicit and act on feedback, their ability to identify areas for process optimization, and their efforts to stay updated on industry best practices and emerging trends. Program managers who prioritize continuous improvement contribute to ongoing organizational growth and innovation.

• Team Collaboration: Assess the program manager's ability to foster collaboration and teamwork among project team members. Evaluate factors such as team cohesion, communication effectiveness, and the ability to resolve conflicts. • Leadership Effectiveness: Evaluate the program manager's leadership skills, including their ability to inspire and motivate team members, provide clear direction and guidance, and foster a positive work culture.