Como os profissionais de resolução de conflitos podem se tornar mais resilientes?

Take the time to understand your behavioral style and those you work with. This is the root of most conflicts in the work place. Your behavioral and communication styles are different. Introverts handle stress differently that extroverts. People oriented collegues speak differently than tasks oriented ones. There is no better style. The secret is to observe the other persons style and mirror it back to them. That opens the conflict to where you can find a mutually beneficial solution. You will find that the other person was trying to communicate with you. They were just approaching you in a way that made it hard to hear them.

Conflict resolution professionals can enhance their resilience through self-care, seeking support, continuous learning, practicing empathy, and maintaining a positive mindset. It's crucial for these professionals to remain resilient as it helps them manage stress, navigate complex emotions, and effectively facilitate resolutions, ensuring better outcomes in challenging situations. Resilience enables them to stay composed, adaptable, and focused on fostering constructive dialogues amidst conflicts.

Resilience comes with time and offcourse with experience. The more you invest yourself the easier it gets to understand the reasons of conflict and the best possible response you can provide. With time it's in your reflex to respond in the most calming and responsible way then to react without thinking.

Resilient people get stressed, but the difference is they know that their reaction to stress is negotiable. Resilient people hold themselves accountable for their circumstances, they find meaning and purpose from setbacks, and they have the wisdom to learn from and tolerate positive and negative consequences. If your reaction to setbacks is always “Why me?” then you’re playing into victim mentality and it won’t serve you. The key is to adapt, acknowledge the stress, and focus on what you can control (locus of control). It’s not easy and it takes practice, but over time you get better and stress doesn’t keep you down for as long.

Understanding personal triggers, biases, and Emotional responses is key. Professionals can engage in self-reflection and use tools like mindfulness or self-assessment to recognize and manage their emotions effectively.

I agree that selfcare is critical to ensuring resiliency when dealing with conflict. I would add processing your emotions, this It allows you to reset, refocus and recharge.

If your personal life is often in turmoil how then can you sustainably be effective as a conflict resolution professional? I don't think it is sustainable. So please take time out to boost your inner strength by setting boundaries, keeping those boundaries in place and doing things that replenish your inner strength such as: saying "no" to associations that unfairly drain your energy or other resources and sleeping enough among other things. In short, continuous unmitigated conflict in one's personal life is a sure way to dissipate the inner strength needed for resilience.

Incorporate mindfulness and stress reduction techniques into daily routines. Practices such as meditation, deep breathing, or yoga can help manage stress and promote emotional well-being.

My first month as an attorney, a seasoned litigator pulled me aside and said to get used to dealing with the muck of the world. People rarely come to you because things are going well! And that's ok, conflict is a normal part of life but as a conflict resolution professional you're deal with it more often than others. It's very easy to let that infect your day to day mindset or your perspective on life in general. Make sure you practice good work hygiene and don't take a negative or sour mindset home with you. Get outside, see people you love and above all else, get some sleep!

I can't emphasize enough the importance of self-care, which means taking care of your physical, emotional, and mental health. You can't fill someone else's cup if your own cup is empty, though society tries to trick us into thinking we can. The fastest path to burnout and exhaustion is running yourself on fumes. The most important step is setting aside time for yourself, establishing clear boundaries, and not being afraid to ask for help when needed. Try to start your day with a minimum of 30 minutes for yourself before any other distractions consume you. Having this time for yourself can help you refuel and better adapt to stressful situations.

After every mediation, I go over my notes and look for things I could have changed in either expectation setting pre-work or conflict management in the room. I also ask for feedback, both positive and challenging, from participants in whatever form they feel most comfortable and make clear that there will be no hard feelings.

One thing I have found helpful is to join a peer group that priortises self awareness, learning and growth. These kind of associations help you to become better in a somewhat more enjoyable manner than say keeping a journal or seeking feedback. Of course these other methods are important but if you are looking for a community of people: who are/have been in your shoes, who share your goal for growth and your core values, then a peer group is the place to be. This association will help you stay resilient to the extent that you allow them to.

Understanding the limitations of your role is essential to building resilience. We often want to fix things and this is a normal human response, but the most impactful thing we can do is listen actively and validate another's experience.

Gain capacity to quickly recover from challenges or setbacks, adapting positively to adversity; stress and maintaining strength and flexibility. The ability to learn and grow from difficult experiences.

To keep coming back to do something difficult is hard especially after consecutive rounds of failure. However, to stay in the game you need to be motivated enough to keep coming back to do the hard stuff. In order to do this, you need to keep yourself centered. You can call this 'anchoring' if you like. Things that keep you centered keep you stable regardless of how the winds blow. A good way to stay centered is to stay grateful. A person who makes gratitude a habit sees everything in life through a perspective of awe. This perspective does not give room for intense negativity and it enables the bearer to stay buoyant in the face of adversity.

As human beings, we act on our thoughts. So we think then act. Having a positive mindset can lead us to positive actions. A positive mindset is optimistic. You see the glass as half full. Instead of asking your team what’s the worst case scenario ask them what’s the best case scenario.

Conflict resolution professionals can enhance their resilience by developing strong communication skills, maintaining a healthy work-life balance, regularly practicing self-care, and continually updating their conflict resolution techniques to adapt to evolving situations. Additionally, fostering a supportive professional network and seeking supervision or mentorship can contribute to resilience in handling challenging conflicts.

Connect with other professionals in the field through conferences, forums, and online platforms. Networking provides opportunities to share experiences, gain insights, and build a supportive professional community.

One thing I have found helpful is to build connections with people in the same line of work. Of course, not everyone you reach out to welcomes the hand of fellowship but those who do, are often more valuable than you would expect. What is important is that your interactions with these individuals give you the sense that you are not alone. It informs you that the difficulties you might be going through in your line of work is not peculiar to you. Even if that is all, just that knowledge that what you are experiencing is normal is really helpful and fosters resilience but of course, these relationships often go deeper than that. They often serve as a pillar when you need one and encourage you to be a pillar for someone else.

I've personally found that having a strong support system provides an often well needed escape or outlet to allow you an opportunity to refresh and reset your mind. Whether your support system includes a spouse, family member or colleague, different relationships can provide fresh perspectives and insights. A mentor can assist in providing advice, direction and guidance in your conflict resolution work. While friends and family can offer encouragement, and love to renew your confidence, and passion for your work. These connections can help keep your mental well being strong to best help you support others.

Crear un circulo cero complementado de personas positivas hará que sea más fácil poder conversar de las situaciones que estás afrontando. Muchas veces nos adjudicamos situaciones o circunstancias que no son propias y este grupo de personas te ayudar a salir de ese pozo en el que estás, aportando positivamente a tu salud emocional, bienestar personal y/o físico dependiendo del caso.

One way to becoming more resilient is to cultivate a growth mindset. Here is one thing of many that you can do to help you develop a growth mindset and build resilience: Embrace challenges as opportunities for growth and learning rather than obstacles. Approach difficult situations with a positive attitude and willingness to learn from them. When you embrace challenges, your mindset shifts towards a more positive and growth-oriented perspective.

One thing I've found helpful is seeking out varied projects with different types of conflicts. Sometimes the best way to get folks beyond an impasse is to provide a more holistic view of their conflict. For example I have mediated divorces, housing conflicts and employment issues. Having seen different types of conflicts enables me to provide participants with a better understanding of each others perspectives and that often leads to a quicker and more enduring resolution.

Training is never a waste of time. Even short workshops can be helpful in keeping up with the new research and trends in conflict and stress management.

Practically speaking, work on your “emotional intelligence” by practicing “empathy” without exaggeration keeping solid focus on conflict root causes without compromising neither work standards nor ethical standards because “middle grounds” will not always be viable! .. meanwhile know which conflict resolution mechanism could work in that situation (i.e: confrontation - collaboration - avoidance) .

Listen to what the parties in conflict are saying as their best expressed cry for help and apply unconditional curiosity to how you respond. Curiosity without opinion, expectation and judgement.

Mindfulness Practices: - Cultivate Mindfulness techniques for stress management - Practice staying in present in the face of conflict Self Reflections: - Foster a habit of Self Reflections after conflict resolution - Learn from experiences and identify AOI.

Le conflit est une marque de protection. Il matérialise une divergence de points de vue, de compréhension du monde , de marque de pouvoir. Selon notre vécu et notre éducation, nous avons vécu dans des mondes de souffrance, de haine, de colère ou/et de plaisir, d’amour, d’affection, de bienveillance. Un conflit fait rejaillir des croyances issues de nos expériences. Il est utile de faire preuve de patience créatrice et utiliser la communication bienveillante et consciente Oser le conflit c’est communiquer : exprimer ses besoins, ses émotions et être capable de formuler une demande. Créer un environnement sécure pour que chacun s’exprime dans une confrontation et en co responsabilité au service de la relation, du collectif et du bien commun.

Conflicts are an inevitable part of any workplace, but with effective conflict management strategies, they can be resolved and even prevented. By understanding the root causes of conflicts, promoting open communication, and using active listening techniques, leaders can create an environment where conflicts are seen as opportunities for growth and improvement. Collaborative problem-solving, setting clear expectations, and building a positive work culture are essential for preventing conflicts and maintaining a harmonious workplace. By investing in our mediation and conflict resolution training, leaders empower employees to address conflicts proactively and resolve them in a fair and constructive manner.