VILT

Swipe through our carousel to discover how a leading European B2B retailer: ✔️ Nurtured loyalty with personalized communications ✔️ Maximized sales opportunities during retail peaks ✔️ Improved sustainability by cutting down on paper ⬇️ Sign up for our newsletter https://lnkd.in/eE-zcSS2 #VILT #BreakingBoundaries #ExperienceMatters #CustomerSuccess #CX OpenText Partner

Omni-channel messaging solutions provide multiple methods of communication from an integrated ‘single source’ messaging solution, allowing users to communicate with customers, partners, and stakeholders in the way they prefer. By integrating notifications into business processes, users can target messages based on business rules, such as key events or customer behaviors. This white paper discusses the benefits of an omni-channel messaging platform with notifications to build customer loyalty, increase customer satisfaction, and maximize profitability. Access the white paper here: https://lnkd.in/dYZBydYd ⬇️ Sign up for our newsletter https://lnkd.in/eE-zcSS2 #VILT #BreakingBoundaries #ExperienceMatters #CustomerSuccess #CX OpenText Partner

To be competitive, organizations must provide frictionless, digital-first interactions throughout the customer lifecycle— from marketing and customer acquisition to onboarding and servicing. It’s time to modernize and leverage proven technology built for speed and simplicity. ✅ Engage customers with personalized content across the entire journey ✅ Deliver digital-first communications across all channels and devices ✅ Optimize business decisions through data analytics ✅ Scale globally and run in the cloud, hybrid, or off-cloud Access the solution overview here: https://lnkd.in/dBUPTcfH ⬇️ Sign up for our newsletter https://lnkd.in/eE-zcSS2 #VILT #BreakingBoundaries #ExperienceMatters #CustomerSuccess #CX OpenText Partner

We were delighted to welcome Benoît BOURG, HR Director of Tessi, to our office in Lisbon! His visit was a wonderful opportunity to strengthen the bonds between our teams, celebrate our shared goals, and reaffirm our commitment to creating a supportive and inclusive workplace. Moments like these remind us of the power of collaboration and the importance of building connections across borders. Thank you, Benoît, for inspiring us with your vision and leadership! ➡️Learn more about us: https://lnkd.in/dDDEVpD7 #VILT #BreakingBoundaries #PeopleFirst #JoinUs

Targeted customer communications are a powerful way to increase engagement and build brand loyalty. Done poorly, they’re an effective way to drive your audience away. Customers are being bombarded by tons of messages every day and the problem is getting worse, not better. It’s easy for them to switch off and start ignoring everything, even brands they like. Organizations can proactively notify customers with relevant news and information by text, call, web, and email to drive engagement and retention and build long-term relationships. The key to holding their attention is delivering messages that are ultra-personalized and compelling. Mission-critical outreach, such as payment reminders, fraud alerts, product recalls, payment reminders, service downtime notifications, and marketing offers should all draw people in rather than push them away. ✅ Read the eBook here: https://lnkd.in/dX4t_DVj ⬇️ Sign up for our newsletter https://lnkd.in/eE-zcSS2 #VILT #BreakingBoundaries #ExperienceMatters #CustomerSuccess #CX OpenText Partner

Swipe through our carousel to discover how a leading retailer leveraged technology to enhance customer experiences, streamline operations, and drive loyalty. ⬇️ Sign up for our newsletter https://lnkd.in/eE-zcSS2 #VILT #BreakingBoundaries #ExperienceMatters #CustomerSuccess #CX OpenText Partner

Businesses have learned that products and services alone are no longer sufficient to guarantee customer loyalty. Instead, the key differentiator lies in the quality of experiences they deliver. Customer success, the proactive approach to ensuring customers derive ongoing value from their interactions with a company, that is now at the forefront of business strategies. At VILT, we understand the complexities organizations face when trying to meet the escalating expectations of modern customers. This eBook explores how leveraging OpenText technologies can redefine customer success and elevate your organization to new heights. ✅ Read the eBook here: https://lnkd.in/dPRhJy8M ⬇️ Sign up for our newsletter https://lnkd.in/eE-zcSS2 #VILT #BreakingBoundaries #ExperienceMatters #CustomerSuccess #CX OpenText Partner

Every business’s goal is to acquire new customers. However, it is equally important—if not more important—for organizations to retain their existing customers. This requires delivering significant value, not only in the early stage of the customer lifecycle but post-sale as well. In challenged economies, organizations are leaning into customer success teams to help grow revenue. This position paper outlines the key trends impacting the evolution of customer success identifies four ways to optimize the post-sale customer journey, and examines key technology solutions that can help. Read the position paper here: https://lnkd.in/dkUaDJsN ⬇️ Sign up for our newsletter https://lnkd.in/eE-zcSS2 #VILT #BreakingBoundaries #ExperienceMatters #CustomerSuccess #CX OpenText Partner

Swipe through our carousel to discover 7 reasons why focusing on the post-sale journey is key to driving satisfaction, loyalty, and sustainable growth. Access the whitepaper "Four imperatives to optimize post-sale customer success" here: https://lnkd.in/dkUaDJsN ⬇️ Sign up for our newsletter https://lnkd.in/eE-zcSS2 #VILT #BreakingBoundaries #ExperienceMatters #CustomerSuccess #CX OpenText Partner

Virtual Mishaps We Can All Relate To!  Let’s be honest—working remotely comes with its fair share of oops moments. From surprise guest stars to Wi-Fi freezes, we’ve all been there! Which one has happened to you? ⬇️ Cast your vote in the poll and share your funniest confession in the comments. No judgment, just laughs! 😃 VILT's 5th commandment: Good humor is mandatory! #VILT #BreakingBoundaries #PeopleFirst #JoinUs