Avaliações do Y2 Residence Hotel Managed by HII

Resposta da propriedade: Dear Valued guest,Thank you for sharing such a comprehensive and positive review of your recent stay with us! We’re delighted to hear that you enjoyed our central location, spacious rooms with kitchen facilities, and the helpfulness of our friendly staff. It’s also great to know that you were able to take advantage of our gym and rooftop with the beautiful views.We appreciate your comments regarding breakfast, and we will certainly consider adding more fresh vegetable options to enhance the variety for our guests. We always aim to improve our offerings, and your suggestion is valuable to us.We’re also glad you discovered the nearby Vietnamese restaurant and the convenience of Power Plant Mall—our location really is great for exploring Makati!We hope to welcome you back soon for another enjoyable stay. If there’s anything we can do to make your next visit even more memorable, please don’t hesitate to reach out.Warm regards,Allan C.Front Office Manager

Resposta da propriedade: Dear Valued guest,Thank you for sharing your feedback with us. I sincerely apologize for the inconvenience you experienced at the front desk during your extended stay. Clear communication between our team members is essential, and it seems we fell short in this instance. We understand how frustrating it can be to have to clarify your reservation details, especially when you were expecting a seamless experience.Rest assured, we are addressing this issue with our front desk and housekeeping teams to ensure better coordination and that all guest information is properly communicated and endorsed between departments moving forward.We truly appreciate your understanding and patience, and we hope to welcome you back soon with a more streamlined and pleasant experience.Best regards, Allan C.Front Office Manager

Resposta da propriedade: Dear Valued guest,Thank you for sharing your feedback with us! We're delighted to hear that you enjoyed your stay and found our amenities clean and up to your expectations — we're thrilled that you felt you got good value for your money.We also appreciate your comments regarding our breakfast offering. While we aim to provide a satisfying selection, we understand that it may not have met your expectations in terms of variety, and we will certainly take your feedback into consideration as we explore ways to enhance the breakfast experience.We also apologize for the inconvenience you experienced with parking. We understand how important it is to have a guaranteed parking space, and we will look into improving our parking management to ensure a more seamless experience for our guests, especially during busy times.Thank you again for your kind words and constructive feedback. We look forward to welcoming you back for an even better experience in the future!Best regards,Allan Edison CastroFront Office Manager

Resposta da propriedade: Dear Valued guest,Thank you so much for your kind words! We are delighted to hear that you had a positive experience with us. Your feedback means a lot to the entire team, and we truly appreciate you taking the time to share it.We look forward to welcoming you back on your next visit and ensuring another memorable stay.Best regards, Y2 Residence Hotel

Resposta da propriedade: Dear Valued guest,Thank you so much for your kind review! We’re thrilled to hear that you had a positive experience with us. Your feedback is greatly appreciated, and it’s wonderful to know that you enjoyed your stay.We look forward to welcoming you back to Y2 in the future. If there’s anything we can do to make your next visit even better, please don’t hesitate to let us know.Warm regards,Allan Edison CastroFront Office Manager

Resposta da propriedade: Dear Valued Guest , Thank you for your detailed feedback. We appreciate your kind words about our friendly staff and convenient location. We’re sorry to hear about the issues you experienced with the check-in process, elevator, air conditioning, and hot water. Your comments are valuable, and we will address these concerns to improve our guests' experience. We’re glad you enjoyed the spacious room and found it suitable for gatherings. We hope to have the opportunity to provide you with a more seamless experience on your next visit to Y2 Residence Hotel.Warm Regards , Allan Edison Castro Front Office Manager

Resposta da propriedade: Dear Valued Guest,Thank you so much for taking the time to share your positive experience during your stay with us. We are thrilled to hear that you found our place very nice and that our staff was welcoming and accommodating. Providing exceptional service with a warm and friendly atmosphere is always our goal, and we are delighted that you felt well taken care of.It's wonderful to know that you found your room clean, relaxing, and comfortable during your visit. Your comfort and satisfaction are very important to us, and we are pleased to hear that we were able to meet your expectations.We truly appreciate your kind recommendation of our establishment. Your feedback means a lot to us and serves as a great source of motivation for our team. We are grateful for your support and for choosing to stay with us.We look forward to welcoming you back on your next visit and continuing to exceed your expectations. If there is anything more we can do to make your future stays even better, please do not hesitate to let us know.Warm regards,Allan Edison CastroFront Office Manager

Resposta da propriedade: Dear Valued Guest , Thank you for your feedback. We're truly sorry to hear that your experience with us was disappointing. Cleanliness and a peaceful environment are top priorities for us, and we apologize for not meeting those expectations during your stay. We also understand how noise from the surrounding area can be frustrating, and we're sorry it impacted your rest.Please know that we are addressing the cleanliness issues with our housekeeping team to ensure we maintain a high standard for all our guests. We appreciate your comments and hope to have the chance to welcome you back for a better experience in the future.Warm Regards, Allan Edison Castro Front Office Manager

Resposta da propriedade: Dear Valued Guest,Thank you for taking the time to share your positive feedback with us. We are thrilled to hear that you enjoyed your stay at our hotel. At Y2, we strive to provide exceptional service and create memorable experiences for all our guests, and it is truly rewarding to know that we succeeded in making your visit special.Your kind words serve as a great motivation for our team to continue delivering outstanding hospitality and ensuring that every guest feels welcomed and cared for.We look forward to the pleasure of welcoming you back on your next visit and exceeding your expectations once again.Warm regards,Allan Edison

Resposta da propriedade: Dear Valued Guest,Thank you for your fantastic review! We’re thrilled to hear that you enjoyed your stay at Y2 Residences and found our staff to be helpful. It’s wonderful to know that you appreciated the comfort and ambiance of our accommodations.We’re also glad that you found a great deal through TRIP.COM! Your satisfaction means a lot to us, and we hope to welcome you back for another excellent experience soon.Warm Regards, Allan Edison Castro Front Office Manager

Resposta da propriedade: Dear Esteemed Guest,Thank you for choosing Y2 Residence Hotel for your recent stay and for sharing your experience with us. We are delighted to hear that your time with us was a pleasant surprise and that you found our hotel to offer excellent value for money.Your detailed feedback is truly appreciated, and we are thrilled to know that you enjoyed the convenient location of our property as well as the spacious and well-appointed room you stayed in, along with the stunning views of the Makati skyline.We are pleased to hear that you found our amenities impressive and that they added to the comfort of your stay. Your note about the incorrect pin location on Grabcar Map is duly noted, and we will certainly look into working with Grab to address this issue and ensure a smoother experience for our guests in the future.It was a pleasure hosting you, and we are grateful for your recommendation of Y2 Residence Hotel to other travelers visiting Makati. Should your travels bring you back to the area, we would love to welcome you once again for another great experience.Warm regards,Allan Edison CastroFront Office Manager

Resposta da propriedade: Dear valued guest,Thank you for taking the time to share your feedback with us. It is wonderful to hear that you had a pleasant stay and enjoyed our excellent staff and comfortable accommodations.We are thrilled that you appreciated our common spaces, including the gym, pool, and terrace. We strive to provide our guests with a variety of amenities to enhance their overall experience, and we are delighted that you were able to take advantage of these facilities.Your comment regarding the breakfast variety is duly noted. We will review our breakfast offerings to ensure that we provide a more diverse selection for our guests in the future. Your feedback is invaluable in helping us improve our services and provide a better experience for all our guests.We are glad that you found our breakfast to be good, and we will work on enhancing the variety to meet your expectations and those of our other guests.Thank you once again for choosing to stay with us and for sharing your thoughts. We look forward to welcoming you back and providing you with an even more enjoyable stay.Warm regards,Allan Edison CastroFront Office Manager

Resposta da propriedade: Dear Valued guest,Thank you for taking the time to share your experience with us. We’re glad to hear that you found our staff helpful and polite – they will be thrilled to hear your positive comments.We also appreciate your feedback regarding the location and room ambiance. We understand that the ongoing construction nearby may have caused some inconvenience, and we apologize for any disruption this may have caused during your stay. Please know that we are actively working to minimize any noise impact for our guests.Additionally, we’re sorry to hear that the room felt dark. We will review our lighting options to see how we can improve the brightness and comfort of the rooms, especially for guests who prefer a more open and light-filled atmosphere.We value your comments as they help us improve, and we hope to have the opportunity to welcome you back soon, offering a more comfortable and enjoyable experience.Warm regards,Allan C.Front Office Manager

Resposta da propriedade: Dear Valued guest,Thank you for taking the time to share your feedback. We’re pleased to hear that you found our staff friendly and that you appreciated the spaciousness of your room, as well as the essential amenities provided during your stay.We also appreciate your comments regarding room cleanliness. We will certainly review our cleaning standards and make improvements where needed to ensure our rooms meet the highest standards of comfort and cleanliness for all guests.Regarding the location, we understand that it may not have been as convenient for your needs, and we apologize if it fell short of your expectations. We do strive to offer a comfortable and quiet environment, but we also appreciate your input on the surrounding area.We hope to have the opportunity to welcome you back in the future and provide a more enjoyable stay.Thank you again for your valuable feedback.Best regards,Y2 Residence Hotel