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1 noite
Avaliações dos hóspedes
4.1/5
Muito bom
120 avaliação
Para garantir a autenticidade das avaliações exibidas, não calculamos apenas uma média. Em vez disso, analisamos a credibilidade da avaliação e a data da estadia do hóspede para determinar a classificação final.
Avaliações verificadas
Agradável e bem localizado4.4
Comodidades3.8
Atendimento3.7
Limpeza4.3
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Todas as avaliações(120)
Avaliações positivas(19)
Avaliações com fotos/vídeo(4)
Proprietário cordial(5)
Ótimas comodidades(4)
Avaliações negativas(1)
Usuário convidado
Quarto king
Hospedou-se em mai 2024
Casal
10 avaliação
3.2/5
Publicado em 13 jun 2024
We stayed three nights here. Hotel is conveniently located right next to the ferry station. Breakfast was good and has good variety. Probably the best hotel on the island until we received really bad service which lost all marks on our last morning of stay which I’ll elaborate later.
We had to catch the first flight and needed to have a quick breakfast before departure after our stay. Since we stayed there for three nights, we had breakfast and also dinned in their outlets throughout our stay, we were surprised the staff told us they don’t have our records on the last morning, we are not seated for breakfast and had to wait for them, it would be better if we get seated to allow hotel to sort it out since we have to leave for our flights. Unfortunately the staff also told us “they have hundreds of guest so it’s not possible to recognize us”. “There is no record”, and after waiting for over 10 min they came back and told us again “there is no record”. I asked to sort out the matter with the manager and they just told us we can walk over to the counter while there is a long queue of guests. Without cutting the line I waited at the lobby. After the staff at the counter also did not follow up about the situation after the queue was cleared or apologize for the rude attitude. We left the hotel after they ruined our experience at Venice. The entire good experience was lost due to lack of hospitality service. Wouldn’t recommend anyone to stay here, and it is a disgrace of the Hyatt brand.
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nan
Quarto king
Hospedou-se em jul 2023
Casal
15 avaliação
4.2/5
Muito bom
Publicado em 27 ago 2023
great location, very easy to access. very quite place to live nice.
Not much service you can feel though. Room is clean and nice
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Amir Riaz
Suíte dúplex
Hospedou-se em jun 2024
Negócios
4 avaliação
4.5/5
Ótimo
Publicado em 16 set 2024
Clean
close your bus stop
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Usuário convidado
Suíte dúplex
Hospedou-se em out 2022
Viaje com amigos
1 avaliação
3.7/5
Publicado em 15 nov 2022
Amazing facilities and duplex with friendly staff and amazing breakfast. Immediately next to the vaporetto public transport ferry pier/ dock: 25 minutes away from the "main island" of San Marco and Cannaregio.
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Koon Kit
Quarto king
Hospedou-se em set 2022
Casal
2 avaliação
3.5/5
Publicado em 29 dez 2022
1. Iron and ironing board should be a standard equipment in room.
2. Breakfast is good with a very wide variety of food and drinks.
3. Complimentary transfer from train station or airport should be provided.
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Usuário convidado
Quarto king
Hospedou-se em mar 2022
Viaje com amigos
4 avaliação
3.7/5
Publicado em 5 abr 2022
No adapters available at reception which is a standard in other Hyatt’s.
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Resposta da propriedade: Dear Guest, Thank you for taking a moment to share you impressions with us. We do have a number of adaptors which can be borrowed at the Front Desk and all guestrooms are equipped with USB ports. However, it may happen that all adaptors are in use and so not available when requested. Thank you for your understanding. Hopefully we will have the chance of welcoming you back to our property in the future or at least to one of our sister hotels in the world. Leonardo Ometto - General Manager
Rowennie jia yee
Quarto twin
Hospedou-se em jun 2022
Família
6 avaliação
4.0/5
Muito bom
Publicado em 8 jul 2022
Hard to find food hotel food not much choice
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Resposta da propriedade: We appreciate the time you too to review your stay. Please know that our Hosts are at our guests disposal to assist them with any of their questions related to the transportation and stay. We hope to see you again in a not too distant future and get a 5-star review. Leonardo Ometto - General Manager
Au calme, bien situé devant un arrêt Vaporetto, chambre spacieuse et propre, buffet peti-dej copieux et avec du choix. Personnel attentionné, souriant. Restaurant de qualité à l'intérieur et son bar cosy.