Avaliações do Grand Hôtel Thalasso & Spa

we were guests of the hotel just for one night. friendly staff. rooms and bathrooms are simple but okay. breakfast buffet is very good with ample choice. the hotel has a terrace overlooking the ocean with umbrellas. it was a pity we were only here for one night.

Excellent. Spa and overall service second to none. Just wish the kitchen opened a bit earlier than 7pm but overall a great stay and we will definitely return.

Gorgeous hotel with top notch service from every single employee we encountered. The room was beautiful and cleaned perfectly and refreshed for the evening turndown service. The restaurant and bar had wonderful options and everything we tried we loved. The Blanche Sangria and the cappuccino were my favorites. The hotel room was well equipped with fine toiletries and we had everything we needed. The spa was an experience we loved with a heated saline pool, sauna, hamman and more. They know how to pamper their guests. I highly recommend this beautiful historic property!

Overall, it was absolutely lovely. There are some areas of the hotel that could be cleaner (rust and dirt is showing in some areas of the spa/pool/rooms) -- the AC was not working -- you should upgrade your system so that individual rooms can have heat or AC as needed - we could not get spa appointments at all - it would be nice if you had some preference for guests - we had to book them all at the spa next door which was absolutely lovely so you are losing a lot of customers! The room was nice and the service was lovely C’était charmant. Certaines zones de l'hôtel pourraient être plus propres (de la rouille et de la saleté apparaissent dans certaines zones du spa/piscine/chambres) -- la climatisation ne fonctionnait pas -- vous devriez mettre à niveau votre système afin que les pièces individuelles puissent avoir du chauffage ou Climatisation au besoin - nous ne pouvions pas du tout obtenir de rendez-vous au spa - ce serait bien si vous aviez une préférence pour les invités - nous avons dû tous les réserver au spa d'à côté, ce qui était absolument charmant, donc vous perdez beaucoup de clients ! La chambre était belle et le service était charmant

This was our 3rd stay, beautiful hotel, staff very pleasant and helpful, excellent breakfast and Dinner, situated on the beach front, book a room looking out to sea and hear the waves gently rolling in, making it so tranquil, during the day children’s laughter on the beach, in the distance, just a few minutes walk to many quality restaurants and bars, a must if travelling in a classic or prestige car, very se ure underground parking

We have stayed for the weekend. It was very rainy, but very warm in our room and in the hotel. So, we were enjoying calm atmosphere of the hotel and spa. We really enjoyed the room, our dinner and diverse pool with hammam and salt sauna.

Amazing hotel, very good service and support, lovely facilities and brilliant location, intending to return!! Booked in advance for spa treatments and two sea facing rooms, very generous hotel lovely bar and views and such amazing massages!! Very worthwhile and a short walk into town for everything you want in st Jean de Luz,

We booked this hotel. Unfortunately we had an emergency and needed to change the date from 14th August to a future date on 16th October. Using the ********* app I inadvertently cancelled the booking. I called the hotel to check future dates were in fact available (which they were and they were also cheaper than the rate I paid). I explained my error and kindly asked that they keep my fee and move my dates. They simply refused and said I had cancelled (5 days before the booking this happened). They showed no empathy of my emergency, no customer friendly service. I did not want a refund just simply asked to move the dates. Terrible customer service

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Beautiful, romantic and elegant hotel just in front of the ocean with an amazing view. So comfortable, quiet and luminous rooms , great breakfast in front of the ocean . Walking distance to all shops and city center . Great restaurant. Amazing experience loved it .

Situated right on the front with access to a sandy beach this is a very pleasant hotel. Staff are universally helpful and rooms are spacious, clean and well furnished. Valet parking is available and we’ll run. The Spa and indoor pool is very well appointed and easy and convenient to use. All round I doubt visitors will be disappointed in a very good hotel.

We stayed here for 4 nights, in an ocean view room. It’s a beautiful hotel, with a beautiful architecture & decor. Location: Perfect, right in front of the beach, close to all shopping, restaurants & La Colline Sainte-Barbe. Biarritz Airport isn’t too far away either (~20 minutes drive). Room: Our room is one of the ocean view rooms, on the 3rd floor; beautiful view of the ocean especially at sunset. Comfy bed & pillows, coffee & tea making facilities, mini bar, nice shower, however lack of bath tub (I suppose you don’t need a tub when the big ocean is right in front of you). Our toilet is a fair bit of a distance from the shower, making hand washing exercise a bit of a journey. I think a small hand washing sink would be nice in the toilet. Hotel: Beautiful outdoor & indoor decor, the outside deck / terrace is beautiful for breakfast/ drinks/ dinner, perfect for sunset drinks. The check in & out is pretty easy. There is a pool & spa in the basement, a bit too dark if area for me. The pool water is a tad cold for my Asian body. The gym looks good but I didn’t use it, nice & clean equipment. Staff: Super friendly & helpful. There’s a concierge who’s there to help you with booking restaurants or taxi. Breakfast: A pretty good spread, especially the pastries; delicious.

We spent 8 nights at the magnificent Grand Hotel Thalasso & Spa in Saint Jean de Luz and loved every minute of our holiday. The hotel is luxurious without being pretentious, the staff are extremely friendly and professional and the highlight of each day was cocktails in Le Clipper Bar. By rain (in the cosy lounge atmosphere) or shine (on the terrace overlooking the beach) here is definitely the best place to be! Thank you for an unforgettable stay. Nous avons passé 8 nuits au magnifique Grand Hotel Thalasso & Spa à Saint Jean de Luz et avons adoré chaque minute de nos vacances. L'hôtel est luxueux sans être prétentieux, le personnel est extrêmement sympathique et professionnel, et le point fort de chaque journée était les cocktails au bar Le Clipper. Qu'il pleuve (dans l'ambiance chaleureuse du salon) ou qu'il fasse beau (sur la terrasse avec vue sur la plage), c'est vraiment l'endroit idéal ! Merci pour ce séjour inoubliable.

Perfect location in town for the beach, restaurants and shops. Front of house team first class and will facilitate a great stays for you. Rooms well appointed with large and comfortable beds and good soundproofing. Better bars and restaurants to be found outside of the hotel. In-house dining experience disappointing but with so many good options nearby this should not put you off.