Abyan Guest House: отзывы

We found the hotel on Agoda and wanted to check it out before booking. The staff showed us a room on the ground floor with a view of the pool which was still available. We had a look at it and decided to book. When we asked where we could get the better price, he suggested booking directly online on Agoda as they offer special deals. When booking I specifically asked if this room was the one he had shown us and he said yes. After booking, he wanted to take a picture of the booking confirmation, which should have appeared on his site immediately. He made us wait 10 minutes to get confirmation from his manager and then told us that the room I had booked was already booked by other guests and that all the rooms on the ground floor were fully booked. The only free space would be on the first floor. The hotel room assigned to us was absolutely not comparable to the rooms on the ground floor. The paint was peeling off the wall, the faucet had previous guests' toothpaste on it, and the TV didn't work at all, not even with local TV channels. The air conditioning was unbearably loud, it sounded as if there was a moving truck in front of the room and we had difficulty sleeping. We left the air conditioning on at 17 degrees for over 8 hours and the room was rarely less than 27 degrees at night. During the day the room was unbearably hot as the AC wasn't really working and the sun was shining directly into it. It turned out that the pool view room we booked had a view of power cables and rooftops and the balcony view was absolutely uninviting. The pool appears clean but the water was full of chemicals that felt like a film between your fingers and the pool furniture was badly stained and was half falling apart. I already had the bad feeling that this “the room is already booked” story was just made up and I was right. Some rooms on the ground floor were still unoccupied late in the evening and still empty the next morning! It’s an unbounded cheek to act as if this room was already booked and to show us a nice room first and then give us the broom closet after booking. We live in Bali and run a hotel ourselves and this is anything but service. We will 100% not come back and will not recommend this hotel to anyone! Since I have now read other Google reviews and the owner likes to claim that it is a fake review when there are bad reviews, I have attached the booking confirmation and a few photos. If you would like to have a pleasant holiday, better book somewhere else!