Ballymaloe House Hotel

Had an amazing dinner here. Peter our waiter was very friendly and helpful. Food was well presented, delicious and plentlyful. .Something for all tastes . The highlight was the dessert trolley. Jokingly I said I'll have a bit of everything but you can actually have a bit of everything . There were all so tasty . Would definitely recommend. Well worth it. .

I dont recall ever writing a bad review, but very much feel the need to write of our very poor experience at Ballymaloe. We travelled from the UK to celebrate our 30th wedding anniversary We were given a courtyard room which seemed ok but rather dated. No tea and coffee making let alone any special touches. We discovered the following morning that our room was directly above the housekeepers station and the noise from them and the equipment they were moving around was so loud it seemed they were in the room with us. Dinner was at 7.30 but by 9.30 we and other customers had only been served the first course (of five). No explanation given, nothing offered, not even a glass of wine even though after 2 hours our bottle was almost finished. People were leaving before they had finished their meal because they had taxis waiting. The dinner when it did arrive was nice, not great just nice. The cheese course was 3 tiny morcels and the desert trolly was like something out of the 70's. Not the fine dining experience we had hoped for. Dinner on the 2nd night - a choice of one of two soups or hummus to start! Second course was a buffet which came as a surprise. Tables were called to the buffet by turn which was reminiscent of school dinners. The buffet was excellent with oysters, mussels, clams, lobster, crab plus terrines and salads. Again though the other courses underwhelming. Early in the marning my husband and I became violently ill. We had not eaten anywhere else as we were booked in to Ballymaloe for 2 night bed, breakfast and dinner so there was absolutely no doubt where this had come from. We phoned reception at 10am as we had a tour booked and had to cancel and explained how ill we both were. We were brought some soda water but we couldn't even keep that down. At 12 o'clock when we were due to check out I phoned reception to explain that we were too ill to leave the hotel yet so they eventually let us have the room until 1.30, obviously not wanting us in reception or the lounge because of the state we were in and especially as they had a wedding that day. When we left the hotel we were headed to my brothers house to celebrate his 70th birthday, a journey which should have taken approx 1 hour actually took 2hrs 20mins owing to making several stops in layby's for obviously reasons. Arrived at my brothers and went straight to bed for 2 days as we were so ill missing all of the celebrations. All Ballymaloe would say was it was 'unfortunate' and 'we take this very seriously'. Didn't help us much. When we arrived back home we sent an email asking what measures they had in place as they 'took it very seriously' which they couldn't confirm. Fern Allen said they would refund us the nights accommodation for which we paid E.650 but in fact only refunded E.427.50 as they unwilling to refund the cost of the dinner which caused the poisoning. As one other reviewer said this place is stuck in the past, operating on the legacy

Had asked my Husband to buy me a Voucher to come here as it had been on my Bucket List for a while. We were celebrating a big Anniversary so thought it would be a good time to use it. The Food was good, not amazing and the Property is lovely. We were given one of the rooms in the main house and enjoyed the period features. The let down was the service. It was atrocious. No one on Reception when we arrived. No apology for keeping us. We had been travelling a few hours so we're glad of the complimentary tea on arrival. When we eventually got someone's attention to say we'd no milk and sugar it still took ages to come. Pre dinner no one came to take our drinks order in the bar, had to find someone. The same for the restaurant. Wine didn't arrive until we had to ask a few times, etc etc. The main problem seemed to be that I didn't see a Manager or Head Waiter all weekend. The staff other than the lovely Spanish Chloe all seemed to be young teenagers who had no idea what they were doing and had no one guiding them! We had a lovely evening but for the amount of money we spent there are so many other Blue Book places in Ireland that I would choose next time. Even on handing back the key on departure, I only got a thank you. Even in McDonalds they say have a nice day!

High expectations of Ballymaloe based on reputation. Sadly not met during our 2 night family stay. Beautiful setting and hopes were high as we pulled into the car park but very quickly dashed by the rude and offhand English receptionist who left us all quite bewildered by her attitude and completely ruined our initial impressions. Never experienced a ‘welcome’ like it. Rooms are nicely furnished and spacious but no tea/coffee making facilities or even a welcoming piece of shortbread (unlike everywhere else we stayed in Ireland). Whole impression is of a penny pinching profit driven enterprise. A coffee ordered via room service attracted a 7 euros ‘tray charge’. Disgrace at these prices. Pre-dinner drinks on terrace pleasant enough but no nibbles on offer and cocktails underwhelming. Dinner a real let down given the history and reputation of the place. Bland, boring food and the fabled dessert trolley distinctly lacking proper puddings. Overall very disappointed.