La Catrina de Alcala

The team is outstanding - Rocío, Leídy, Oscar, Mgr Orieta, at breakfast Adriana, doña Lucía making the fresh corn tortillas, and all the staff cleaning our room. The hotel is beautiful, comfortable, and on the pedestrian maín street just a couple of blocks from the zócalo - unbeatable location. (Note: transpo cannot p/u or drop off directly in front but just around the corner. Should NOT be a deterrent). This will be my go to recommendation to all. Thank you, team Catrina de Alcala.

Great spot! Rocio ama ing customer service. Sebastian was also great. The waiters are great. Food was delicious. Location one block from city center and great restaurants. Room large and very clean. Come here! Will be back.

We stayed 5 nights here and had a wonderful stay. You can't beat the location to walk to many main sites in town such as the markets, Zocalo, and museums. The staff are super friendly and helpful. The breakfasts are amazing. You can pay a bit more to purchase a full breakfast in addition to the free 'continental" included. The room was in an inner courtyard with window that opens to the courtyard to allow some air. The only issue was our shower head was clogged and had minimal pressure. Other than that, we enjoyed our stay.

Good: Fantastic location right in the centre of the city and the building was beautiful. The staff were friendly and efficient. The room was more than big enough with an enormous and comfortable bed, great aircon, plenty of hot water and fast and reliable WIFI. Not so good: (sorry to go against the run of great reviews but I review as found) Furniture in the room was pretty cheap and in need of replacement (drawers not closing properly for instance) and was totally out of character with the age and style of the hotel in general. Safe in room only suitable for cash and passport, far too small for a laptop or tablet. The included continental breakfast was ok but having to sign for it every morning where you had to fill in the amount (nil) and tip was not acceptable. Its either included or not. Being effectively forced to tip every morning isn't something that guest should have to do. Main issue with hotel was the NOISE. The courtyard acted as an echo chamber and with every room opening out on to it this was a major problem. From 6am the staff arrive to set up for breakfast making noise, breakfast starts at 7am equalling more noise then to cap it all, loud music is turned on from 8am. Because they close the front door in the evenings (understand the reasons for this) and guests are not given front door keys (unlike many other hotels I have stayed in throughout Mexico) you have to use the knocker to be let in...more noise, particularly with late arriving guests. To be woken up at 11pm by drunk and loud guests shouting and laughing in the courtyard with no respect for other guests is not acceptable. Hotel staff should be aware of this issue and take action for the sake of other hotel guests. If this had been a low cost hotel then these issues, whilst still being unacceptable, would have been more palatable however this hotel is priced towards the higher end of properties in Mexico (£80 per night for my stay) so I was not happy with my stay here and would not recommend this hotel. These issues could easily be resolved by the hotel