The Sultan Hotel & Residence Jakarta

The room is dusty and furnitures are old. Location is not great.

No extension cord, no adapter for foreigners plug for support, old TV no Netflix no Youtube About service I have asked for cutlery at the lobby then the concierge staff said should be call 0 I accept to do that coz in that time he was quite busy After that I was calling to room service (number 0) as the staff told me One of room service staff guy picked up and told me that this is not for request stuff Must call number 1 So I said the staff at the lobby told me to do this So how can I get a cutlery from this hotel?! So this is the experience that i got from this hotel 👏🏻👏🏻 I paid for Grand Deluxe Room to get this exp what a shame There is no denying that this hotel has a good location to stay for whom has a plan to see the concert this is the only one reason I will come back here if I do have plan to see the concert next time It’s very near and convenient