تقييمات Fortune Gloria Plaza Hotel Xiangtan

رد من مكان الإقامة: Dear Guest,Thank you for taking the time to share your experience with us. We are truly sorry to hear that your stay did not meet your expectations. Your feedback is invaluable to us, and we take your concerns seriously.We deeply regret that some of our staff members did not provide the level of service you deserved. We strive to ensure that all our staff are trained to deliver exceptional service, and it is clear that in your case, we fell short. Please accept our sincere apologies for any inconvenience this may have caused. We will address this issue immediately with the relevant team members and take necessary corrective actions to prevent such occurrences in the future.We are also disappointed to learn that the refrigerator in your room was not functioning and that the hair dryer provided was not up to your standards. We understand how important these amenities are for your comfort, and we will ensure they are replaced with higher-quality items promptly.Regarding the smoking issue in common areas and elevators, we apologize for any discomfort this may have caused you. We have strict policies against smoking in all non-smoking areas, and we will reinforce these rules with our guests and staff. Additionally, we will increase our surveillance to ensure compliance with our smoking policies.Lastly, we understand your frustration with the elevator efficiency. We will investigate the root cause of the delays and work towards improving the situation, whether it involves maintenance, upgrading the system, or managing peak usage more effectively.Your satisfaction is our top priority, and we are committed to making the necessary improvements based on your feedback. We would love the opportunity to welcome you back and provide you with a better experience. If you have any further concerns or need assistance, please do not hesitate to reach out to us.Thank you once again for sharing your feedback. We hope to have the chance to serve you better in the future.