Ombea

Happy Employees Drive Better Customer Experiences Fact! ➖ Engaged employees are 23% more likely to increase sales. Highly engaged teams also demonstrate a 10% increase in customer metrics, including satisfaction and loyalty - Gallup (2022) ➖ Companies rated highly on employee satisfaction indices (e.g., Glassdoor ratings) consistently perform better financially, achieving above-average revenue growth - Glassdoor Research ➖ Companies with more engaged employees outperform their competitors in customer experience delivery by 147%. Engaged employees are more likely to take initiative and deliver exceptional service - Temkin Group (2016) With all this supporting data, the question is, how do you create, nurture and retain such a workforce? Here are 3 hot takes- #customerexperience #employeeexperience #retailexperience

Huge congratulations to our customer INTERSPORT Sweden for winning this Prisjakt award for the 2nd year in a row. Working closely with the team at INTERSPORT enables us at Ombea to learn and evolve our products to help achieve these improvements that clearly make a difference. High five! #customerexperience #customersuccess

The latest case study from University of Glasgow continues our relationship helping them to continue their success with a world class campus experience. Measuring all points across the student/staff journey from catering and spaces to sports and accommodation. We're excited to start a new year with the team working on continuing our relationship. Read the case study below #studentexperience #cateringexperience #facilityexperience

Starting the Year Right: Transparency in Team Huddles As the new year begins, it's the perfect time to focus on building strong habits. One of the best ways to do that is by being transparent in your team huddles, especially when it comes to sharing goals and data. Everyone on the Same Page: When everyone knows the team's goals, it's easier to stay aligned and focused. ➖ Better Decisions: Sharing data helps the team make smarter decisions and adjust quickly when needed. ➖ Accountability: Regularly reviewing goals and progress keeps everyone responsible for their part in the team's success. Starting the year with clear communication about where you're headed and how it's tracked helps set a solid foundation for the months ahead. Start the year with the best tool for tracking experiences with specific features for transparency. Ahem.. Ombea #Transparency #TeamGoals #CustomerSuccess #Customerexperience 

Your award winning XM platform just got even better! We know it’s the little things like a warm greeting or a quick service that add up to big wins in customer satisfaction. And YOU know that any delay to this impacts your bottom line. So, let’s empower your frontline to make magic happen even quicker! Put the actions in the hands of your colleagues whilst it matters. The new Ombea App connects all staff to take ownership of the moments that count. #customerexperience #employeeexperience #empowerthefrontline

Universities are undergoing significant transformations to address financial pressures and changing expectations from students, staff, and the wider community. Estates and commercial services, a cornerstone of university operations, are at the forefront of this change, requiring innovative approaches to ensure financial sustainability and community relevance. -Challenges and Opportunities The financial landscape for universities has become increasingly constrained due to cuts in public funding and rising operational costs. Estates teams face challenges such as managing ageing infrastructure, achieving net-zero carbon targets, and balancing the demand for flexible learning and working spaces. Simultaneously, commercial services—including conferencing, catering, and accommodation—must pivot to meet evolving customer expectations and diversify revenue streams. For example, The University of Edinburgh has pioneered sustainability-focused estate transformations, integrating renewable energy solutions and creating multi-use spaces to cater to academic, commercial, and community needs. Initiatives like these demonstrate the potential for estates and commercial services to drive both financial efficiency and environmental responsibility Source- PA Consulting -The Role of Feedback in Shaping Estates Strategies Feedback is an essential tool for transforming estates and commercial services. Universities that engage regularly with users—students, staff, and external partners—can make data-informed decisions to optimise space usage, improve service quality, and innovate in line with stakeholder expectations. Campus Facilities Feedback: Regular surveys and focus groups help assess the usability and appeal of campus facilities, ensuring spaces are fit for purpose and resonate with users. Commercial Services Insights: Feedback from conference attendees, event organisers, and retail customers informs pricing strategies, menu offerings, and service delivery improvements. Community Collaboration: Engaging local residents and businesses in discussions about campus developments fosters goodwill and generates ideas for shared-use spaces that benefit both the university and its community. University of Warwick, for instance, has successfully leveraged stakeholder input to transform its commercial services, creating vibrant, sustainable spaces that meet diverse needs while generating additional revenue Source-Universities UK -Building for the Future Universities must adopt a strategic approach to estates and commercial services, focusing on sustainability, flexibility, and stakeholder engagement. By embedding feedback mechanisms into decision-making processes, institutions can ensure that their estates and services are responsive, efficient, and aligned with both financial goals and broader societal impacts. These changes will not only enhance operational resilience but also strengthen universities' contributions to local economies and the environment.

We are incredibly grateful to continue our partnership with Stockholm Stadsmission. Your dedication to supporting the community through initiatives like Julklappsbutiken is truly inspiring. 🎁 Julklappsbutiken is not just about spreading holiday cheer; it’s about fostering sustainability and giving back to the community in a meaningful way. You can support it locally in Stockholm Sweden by following the link. Thank you, Stockholm Stadsmission, for your trust and commitment and using Ombea's solutions to drive customer experience and engagement in secondhand stores. Together, we are making a difference and building a more sustainable and better world! https://lnkd.in/d_HrbaT4 #Partnership #CommunitySupport #Julklappsbutiken #Sustainability #Ombea #Stadsmissionen#CustomerExperience

Why Employee Feedback Matters for Workplace Caterers Workplace catering can significantly influence employee satisfaction, productivity, and overall workplace culture. Studies highlight the value of quality catering programs, linking them to healthier teams, stronger collaboration, and improved retention rates. Here’s what the data reveals: The Value of Workplace Catering 1. Dietary Health and Productivity Healthy meals at work encourage employees to make better dietary choices, positively impacting their productivity and well-being. Research shows that structured workplace food programs offering nutritious options lead to long-term health benefits Source- Cambridge University Press & Assessment 2. Team Bonding and Collaboration Shared meals strengthen workplace relationships. Studies, such as one on firehouse teams, found that communal eating fosters trust and improves teamwork, leading to better overall performance Source- Business News Daily . 3. Employee Satisfaction and Retention Employees see catering as a valuable benefit, with 76% citing it as a money-saver. Employers also find that shared meals enhance onboarding, retention, and team culture Source- Zerocater . Typical KPIs for Measuring Catering Success Operational KPIs Food Quality: Regular feedback on taste and presentation. Service Speed: Monitoring queue times and efficiency. Cost Management: Budget adherence and waste reduction. Health & Safety: Meeting hygiene and allergen standards. Employee-Focused KPIs Satisfaction Scores: Tracking survey results and NPS for services. Engagement Rates: Measuring participation in meal plans and events. Feedback Utilisation: Implementing and acting on employee suggestions. Sustainability KPIs Waste Management: Reducing leftovers and recycling food waste. Local Sourcing: Using ethical, seasonal, and local ingredients. Innovation KPIs Menu Diversity: Offering varied, inclusive, and updated options. Feedback: The Missing Ingredient in Workplace Catering Employee input is key to improving workplace catering. Regular feedback helps caterers understand preferences, identify issues, and adjust services to meet evolving needs. Benefits of Feedback: Better Options: Tailored menus based on real employee preferences. Stronger Engagement: Employees feel valued when their voices are heard. Operational Improvements: Identifying inefficiencies or service gaps. How to Collect Feedback: -Simple methods like suggestion boxes or surveys can drive big improvements. -Tools like Ombea help create always-on feedback loops, ensuring transparency and real-time insights for continuous improvement. Good workplace catering isn’t just about food—it’s about creating a better work environment. When employees feel heard and valued, the results are happier teams and stronger business outcomes. #employeeexperience #workplacefm #cateringfeedback #workplaceexperience

Bridging the Gap Between Store Managers and HQ: Effective Communication Strategies The challenge? Store managers are focused on day-to-day operations and frontline results. HQ is looking at the big picture, strategies, and KPIs. Without the right communication channels, vital insights from the store floor may never reach decision-makers, and HQ strategies may fail to resonate with store realities. How do we bridge this gap? (Hint: Ombea is great at enabling all of this) 1️⃣ Two-Way Communication Empower store managers to share real-time feedback. HQ should prioritise listening to on-ground challenges and successes. 2️⃣ Transparency in Goals Align HQ strategies with store-level realities. Clear, actionable objectives work better than top-down directives. 3️⃣ Leverage Technology Use tools that facilitate quick updates, simplify data sharing, and provide actionable insights. 4️⃣ Recognise Store-Level Wins Celebrate success stories from the field to build trust and engagement between HQ and stores. When communication flows seamlessly, everyone wins—store managers feel heard, HQ strategies gain traction, and customer experiences improve. #Retailexperience #CustomerExperience

Should Your Retail Store Have a Greeter? Adding a greeter at your store’s entrance might seem like a simple step, but research shows it has powerful effects on customer satisfaction, sales, and even loss prevention. ➖ Customer Satisfaction & Perception- According to the Temkin Group, customers who feel acknowledged by a greeter report up to 20% higher satisfaction levels, translating to greater brand loyalty. A friendly “hello” makes customers feel valued and welcome. ➖ Boosted Sales & Conversions- Harvard Business Review highlights how employee engagement strategies, including greeters, can raise conversion rates by 10-15%. Simply directing customers to promotions or popular items has been shown to increase average transaction value. Analytics from RetailNext reveal that greeting customers at the entrance can lift the likelihood of purchase by up to 20%. A little engagement goes a long way in converting foot traffic into sales! ➖ Enhanced Loss Prevention- The Loss Prevention Research Council found that a greeter’s presence can deter shoplifting, reducing theft by as much as 35%. Big names like Walmart have seen significant success with this approach, reporting a 15% drop in shrinkage after placing greeters at entrances. ➖ Valuable Customer Feedback- Research from Qualtrics indicates that customers are 60% more likely to provide in-store feedback if directly engaged by a staff member. Greeters are in a prime position to gather quick insights that can shape your store’s experience strategy. So, should you have a greeter? If your goal is to create a welcoming atmosphere, increase sales, reduce shrinkage, and gather real-time feedback, then it’s worth considering. A friendly face at the door is often more than a courtesy—it’s a strategic asset. #RetailExperience #Customerexperience