Returbo

🌧️ New customer - KATTNAKKEN AS x Returbo! 🌟 We are thrilled to introduce our latest customer - KATTNAKKEN AS! 😺 🗻 Kattnakken is a rainwear producer from Stord, Norway, creating high-quality, fully waterproof rainwear for those who love the outdoors—even in the rain! 🌦️ Known for their exceptional craftsmanship, Kattnakken designs meet the challenges of West Norway's tough weather. Their mission? To make rain a part of joyful outdoor experiences, ensuring you stay dry and comfortable no matter how hard it pours.☔🌲 🗣 "Returbo has provided us with seamless and highly efficient solutions to handle our returns and exchanges. We are very happy with both the layout and functionality. The support Returbo has offered is impeccable. This service is of great value to Kattnakken! Thank you!" - Astrid Strand, Customer service and logistics Thank you for your kind words Astrid 🌈 With Returbo on returns and you on rainwear, it’s clear: come rain or returns, we’ve got it covered! 😉🌧️

✂️New Customer Alert! Barbershop.no x Returbo✂️  Barbershop.no has been a staple in Norway since 2006, offering top-notch shaving 🪒, beard care 🧔, and skin and hair products . We're excited to partner with a brand that values quality as much as we do! 📢 Here’s what Mads from Barbershop.no had to say about our app: “It’s a great app! It solves all of the tedious tasks related to returns for us, as well as for our customers. No more customer service issues , saves a lot of time, easy to use, and excellent service.” - Mads Waatland Thank you, Mads, for the kind words! 💬 We're thrilled to support Barbershop.no in simplifying and improving their post-purchase journey! 🚀

How are the fashion giants handling their returns 🤔 Yesterday, Ehandel.se published a deep dive into how some fashion giants are tackling their return challenges. Here’s what Nelly.com, H&M, Kappahl Group, and Bubbleroom are doing: 👗 Nelly: Reduced returns by 6.7% through constant data analysis, redesigning high-return products, and improving product descriptions to target “unnecessary returns.” ♻️ H&M: Encourages free in-store returns while charging online return fees for non-premium members to lower emissions and transport costs. 📊 Bubbleroom: Employs digital tools to track return patterns, block habitual abusers, and enhance customer understanding with detailed product information. 🌿 Kappahl: Localizes returns to minimize emissions and cost, while providing videos, reviews, and improved size guidance to reduce return rates. You don’t have to be a fashion giant to tackle your returns and make it easier for you and your customers. With Returbo you can: ✨ Offer direct exchanges and convert returns to exchanges ✨ Charge return fees ✨ Collect data and track return patterns and much more! Read the article here: https://lnkd.in/d6Ansk5U

👠 New customer! CC Shoes x Returbo! 👠 We are thrilled to introduce our new(ish!) customer, CC Shoes who has been using Returbo for around 4 months! 🎉  👢 Led by Carolina Caracciolo along with her partner Wiktor Sjövall, CC Shoes has curated a selection of footwear designed to enhance the life quality of the fashionable & busy woman. Since 1978, this Swedish family business has blended Italian and Scandinavian influences to create high-quality, sustainable footwear. 🌿  ✨ Known for their timeless designs and craftsmanship, CC Shoes is deeply committed to eco-friendly practices, ensuring comfort, durability, and style for their customers.  💬 “Returbo has become an important part of the work towards a reduced return rate and contributes to creating a premium shopping experience for our customers. Returns and exchanges take place smoothly and our internal work is simplified.” – Wiktor Sjövall, CEO 🙏 Thank you, Wiktor and the entire CC Shoes team, for trusting Returbo! Here's to a great shopping experience and many shared successes ahead! 💼💫

🎄 Black Friday and Christmas bring some of the busiest times of the year for customer service teams. 📈 Each year, holiday returns keep rising, with about 33% of adults planning to return or exchange a holiday gift this season. 🎁🔄 On top of that, the surge in customer inquiries means that support teams need to be fully prepared for the demand. Here are some key ways to prepare: 🕒 Extend Support Hours: Consider longer hours to manage higher volumes of inquiries and ensure customers get timely help, even during peak times. 📞 Multi-Channel Support: Offer customer service via multiple channels—phone, chat, and email—for greater flexibility, giving customers the choice to contact you in the way they prefer. 📅 Special Return Deadlines for the Holidays: Consider extending return periods for holiday orders. Returbo makes it easy to temporarily extend your return window—offer up to 90 days instead of the usual 14 if purchases are made during the Christmas period. This provides extra peace of mind for your customers and boosts confidence in holiday shopping. These strategies will help keep your customers happy and your service team efficient, even during the busiest time of the year. ☃ #HolidayShopping #CustomerService #Ecommerce #BlackFriday #Returbo

💡 Balansen mellan returfraktkostnad och köpbenägenhet – vad är rätt strategi? 💡 En viktig fråga som många e-handlare som jag möter är hur man hanterar returfraktkostnader utan att påverka kundens benägenhet att genomföra ett köp. 📦 Vi har sett att majoriteten av våra kunder väljer att ta betalt för returer då frakten är dyr, och detta kan vara en effektiv strategi för att hålla nere returgraden. Men samtidigt finns det en risk – för höga kostnader för returfrakt kan avskräcka kunder från att handla, och upp till 80% av konsumenterna säger att otydlig eller kostsam returhantering påverkar deras beslut att genomföra ett köp. Det handlar om att hitta balansen. En tydlig och kundvänlig returpolicy där fraktkostnaderna är transparenta kan minska antalet onödiga returer, samtidigt som den bygger förtroende och ökar konverteringen. Gratis returer kan stärka kundlojaliteten, men det är också viktigt att väga in hur detta påverkar kostnaderna för verksamheten. På Returbo hjälper vi e-handlare att hitta rätt strategi för returer och fraktkostnader, så att ni kan optimera kundupplevelsen och samtidigt hålla era kostnader under kontroll. Vår tjänst erbjuder våra kunder att kunna ställa in olika kostnader på olika marknader. Hur ser er strategi för returfrakt ut? Har ni märkt skillnad i både köpbenägenhet och returgrad beroende på hur ni hanterar fraktkostnader för returer? #ehandel #returer #returfrakt #kundlojalitet #konvertering #returbo

🎉 Great news! Knatteplock AB x Returbo 🥕 We’re thrilled to introduce one of our newest customers, Knatteplock AB ! 🌱 Knatteplock was founded by Elin Oresten out of a passion for exploring alternative kids' foods. Since then, the brand has grown to offer a range of products that make it easier for parents to serve children finger foods. 🍎👶 “We are incredibly happy with Returbo. The solution is smooth for both us and our customers, and the support is always fast and helpful. Highly recommended!” - Rebecca Ollson, eCom Manager💬✨ Thank you, Rebecca! Our support team is always on it 💪💙

💍 Success story - Izabel Display x Returbo! 💍 We’re excited to highlight our partnership with Izabel Display, who has been using Returbo for 8 months! 🎉    Founded in early 2020, Izabel Display has quickly grown across Scandinavia, known for their bold and colorful jewelry 💎 that encourages mixing and matching to create a unique, personalized style. 🕺 Their feedback? “Returbo is convenient for both us and our customers; a return or exchange should be smooth for everyone, and with Returbo, everything is automated and has simplified the process for us.” – Izabel Minas, Founder Thank you Izabel great feedback and we are proud to make the post-purchase process more smooth for everyone 🤩 💫

💡 Hur viktigt är byten och store credit för att behålla kunder? 💡 På Returbo har vi sett att 42% av kunderna som ursprungligen valt byte, istället väljer store credit (tillgodokvitto). Detta visar på fördelarna med att erbjuda flexibla alternativ, eftersom det både förbättrar kundupplevelsen och ökar chansen att behålla försäljningen inom butiken. När kunder erbjuds store credit får de flexibilitet att byta till något de faktiskt vill ha, samtidigt som e-handlare behåller försäljningen och skapar kundlojalitet. 💡 "Vi har sett en tydlig skillnad i att vi inte tappar kunder när vi erbjuder direkta byten. Genom att ge kunderna möjlighet att byta produkt utan att lämna vår hemsida, behåller vi dem i flödet och minimerar risken att de avbryter köpet, samtidigt som vi kan erbjuda dem en bättre kundupplevelse.” — Marta Riit, COO, By Sofia Wistam En stor utmaning för e-handlare är att hantera returer på ett sätt som inte leder till att förlora kunden och affären. Returer kan kännas som en förlorad försäljning, men genom smarta alternativ som byten och store credit kan ni vända situationen till en ny affärsmöjlighet! 🙌 Att ge kunder möjlighet att byta produkter utan att lämna er hemsida gör att ehandlaren behåller dem i sitt flöde och minskar risken att de avbryter köpet eller handlar någon annanstans. Det skapar en smidig och positiv upplevelse, vilket leder till högre kundlojalitet och ökad försäljning. 🌟 Hur hanterar ni returer och byten? Erbjuder ni store credit eller andra flexibla alternativ? Jag är nyfiken på hur detta har påverkat er kundlojalitet och försäljning! #ehandel #returer #storecredit #kundlojalitet #kunderfarenhet #returbo

Who even uses a printer anymore? 📠 Did you know that 93% of all the requests we have handled used QR codes instead of a printed return slip?📦 😮 Welcome back to our holiday prep series! 🎄 Let’s talk about simplifying your return process to create a smoother experience for your customers this holiday season: 🔄 Offer Label-Free Returns: Allow customers to use QR codes for returns, eliminating the hassle of printing labels and making the process more convenient and eco-friendly. 🌱 💸 Return Fees: Consider adding a return fee, but make sure it’s clearly stated in your return policy. This can vary by market to account for different shipping costs and logistical factors. Being transparent helps manage customer expectations and reduces surprises. 📜 Proforma Invoices for International Returns: Make sure customers outside your domestic market understand the process. Provide clear instructions on filling out proforma invoices if you do not generate the proforma for them. Optimizing these aspects can significantly enhance the customer experience, reduce friction, and improve post-purchase satisfaction. With Returbo, you can automate all of the above, making this season easy for you and your customers.