Ulu Segara Luxury Suites & Villas

the hotel is worth its cost the room view of the ocean is mesmerising not crowded the pool is huge, cocktails are not cheap but they are worth the price the beach access would be a challenge for those who do not like steps and rocks to climb) what I like about the beach is the fact there are no other people, the water hues are like in the ads pics

Pro: The service staff was very nice and prompt in responding to our inquiries. Buggy calls and room service was very quick. Great view of the ocean. Con: The onsite activities coordinator demonstrated deceitful business practices. We prepaid for a large 7 person van to pick us up from the airport since we have a lot of large luggage. Instead of renting the larger vehicle, he swung by the airport in his personal 5 person SEDAN to pick us up. He was only able to transport half our party and 2 luggage, while we waited at the airport for over ONE HOUR. We ended taking a taxi back to the hotel and paying EXTRA. He claims he thought we only have 3 person (we have text chain as proof he is lying!). Management didn't really take corrective action. There are a lot of mosquitoes and ants everywhere on the facility. We sprayed mosquito on our bodies around the clock and each was bitten at least a dozen times. They provided ant repellent to spray around our rooms but didn't really help. We got bitten at least 3-4 times by ants. There is only one restaurant onsite with limited food selection. The restaurant wasn't maintained very well, the floors were cracked everywhere, had to be careful not to trip. Construction is going on throughout our entire stay, heard the jackhammer from dawn to dusk. Towels weren't really clean, they were stained even after we asked for replacement. Each room in our villa had death insects all over, had to ask them to mop it again. This was day 1! Bathtub was also really dirty, didn't use it. Location is difficult to find, especially at night. Our drivers had issues finding the location. One time, the security turned away our driver for no reason.

It's really good value for money, the size of the room, the unblocked ocean view, the drinks provided in the room, complimentary canoeing & friendly staffs. What I dislike are the separate knobs for hot & cold water, the entrance to the hotel from main road is very dark.

Booked this villa to celebrate my son’s birthday. I engaged a vendor to get some backdrop and balloons prior the the trip. However upon check in, I was told there’s an entrance fee for the vendor. It wasn’t stated on the website/the booking confirmation that there’s such charges. I asked for a black n white to prove to have such fee and staff was very rude and asked why didn’t I ask before I book the deco services. The services that I engaged outside was only abt 1.8M Rupiah. But the hotel staff told me there’s a charge of 3M rupiah because we did not take up their in house deco services (he showed me a paper but the 3M rupiah was for wedding deco). Told the staff he can’t charge us if it’s not stated but he insisted and eventually we managed to ‘negotiate’ the fee down to 600k Rupiah. If it’s a legit charge, why can the fee be negotiated ? Anyway we paid for it as we do not want our mood to be ruined. Overall the stay was ok. But for this price, we are certainly disappointed. An Airbnb could probably do better. Towels are dirty and there’s black stains on almost all towels. There’s also a foul smell in the shower room too. The only plus point for the stay is that the villa is very big. Would not recommend this villa.