Taj Exotica Resort & Spa, Goa

This was my second trip to Goa within a span of two weeks ... this time albeit without the family.. and boy I was disappointed as my kids would surely gonna have a blast at such a humongous property spread over 56 acres with facilities of Golf, cricket, pool, beachside and what not :) Rooms were refreshingly different in the form of villas..Taj hospitality can never go wrong ...food was great and of everyone's taste....My advise...select it and enjoy it with your family, without an iota of doubt !!!

Not the Taj experience I am used to. I recently got married at the TAJ Agra and the way they took care of everything is worth every praise. Booked this Taj property for 4d/3N stay with an Indulgence pool villa and premium villa room (As recommended by the team as I needed the second room closer to the pool room). First called property to have the rooms assigned close to each other but the staff that answered my call twice refused to hear my requirements and transferred me to different department and calls were not being answered. Finally had to write them an email to get through my request. Even after all the efforts when we checked in, rooms were not provided close to each other. Called the staff right away to which a Duty Manager called back and advised to accommodate in the same room for the night and following day they will change the room through out the stay no cared to follow up they were only interested in deescalating the situation. This situation was not acknowledged post that call. F&B experience was horrible. Once we sat down for dinner the first night for good 20 mins no staff member even came to our table I finally had to chase a staff member to provide us with a menu. They messed up the order, asked for a chilled coke they brought room temp coke. We chose not to complain as we were tired and thought it's just us. Following day we chose to have buffet staff was not aware of inclusions in the pricing. The dishes were empty, one had to scratch the bottom to get food. Told the staff to have the dish refilled they didn't care. Finally called the manager to look into it thats when the staff actually started to move their feet. Throughout the dinner if we were able to get anything is because the manager took the initiative but once he left we had to wait for good 20 mins to get the breads. Staff left the live station unattended. When I stepped to the dessert counter there was no staff and only cake icing was sitting. When the responsible came back he simply stood there. Basic Margherita pizza was requested they ended up ruining it as well. Shacks at the beach were able to provide a better service and food. The following day we tried the food near the pool and believe me the worst burger I had till date. When called the Chef he started arguing with my wife. I couldn't believe the overall experience received especially with Taj that too in Goa even countries with less resources like Cuba can provide with better experience and food. They offered us dinner at Machaan but after the whole experience and taste we refused. They tried to upgrade our premium villa to Pool room on the last day and call was received at 4pm and sunsets at 6pm. We declined the upgrade as we already had a pool room and 2 rooms with pool would not make sense also the time left at the resort did not make any sense. When declined Duty Manager Joanne was like ARE YOU SURE YOU ARE DECLINING THE UPGRADE I mean they lack basic customer service. Every person in position had on