West Lake 254D Hotel & Residence

West Lake 254D Hotel & Residence recensioner

West Lake 254D Hotel & Residence

254D Thuy Khue Street, Quan Tay Ho, Hanoi, VietnamVisa hotellinformation
West Lake 254D Hotel & Residence
West Lake 254D Hotel & ResidenceWest Lake 254D Hotel & ResidenceWest Lake 254D Hotel & Residence
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Gästrecensioner

4.2/5
Mycket bra
88 recension
Verifierade recensioner
Läge och interiör4.2
Bekvämligheter4.1
Service4.1
Renlighet4.4
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Alla recensioner(88)
Positiva recensioner(85)
Recensioner med foton/video(18)
Utmärkt vistelse!(15)
Utmärkta rum(13)
Utmärkt service(12)
Utmärkt läge(9)
Stora rum(6)
Utmärkt pool(6)
Frukosten var genomsnittlig(6)
Negativa recensioner(3)
Vita Loncar, Croatia
Deluxestudio
Bodde på aug. 2024
Par
19 recension
4.5/5
Utmärkt
Publicerades 16 sep. 2024
We spent two days in the hotel, and what did we enjoy the most is the - pool. After the whole day of walking, it was the best way to release the stress. Also, we started our days with swimming. The room was big and comfortable. You can find all what you need.
Översätt
Svar från boendet: Thank you for sharing your experience! We're thrilled to hear that you enjoyed the pool and found it to be a great way to relax after a day of exploring. Starting your day with a swim sounds wonderful! We're also glad that you found the room spacious and comfortable with everything you needed. We hope to welcome you back for another enjoyable stay soon!
BaLinh
Studio Premier
Bodde på juli 2024
Affärsresenärer
6 recension
5.0/5
Enastående
Publicerades 12 aug. 2024
Location is grate.Lake view room is nice and I could walk around the lake.
Översätt
Svar från boendet: We are delighted to hear that you enjoyed your staying with us.
Weber Zhao
Studio Premier
Bodde på juni 2024
Ensamresenärer
11 recension
4.0/5
Mycket bra
Publicerades 15 juli 2024
The bathtub leak water and wet floor at bathroom, attached pictures for reference
Översätt
Svar från boendet: Dear Weber, thank you for the feedback, we will take action accordingly. Can you please help to provide the room number please.Kind regards,GiangFront Office Manager
Gästanvändare
Studio Executive
Bodde på maj 2024
Familj
1 recension
4.7/5
Otroligt
Publicerades 10 juni 2024
Power outage 2 times when check in . But resume fast. Staffs are helpful.
Översätt
Svar från boendet: We are sorry for the outage that occurred during your stay at our property, we are delighted to hear that you are happy with our helpful employees.
toshi’s
Studio Executive
Bodde på feb. 2024
Affärsresenärer
11 recension
4.2/5
Mycket bra
Publicerades 9 mars 2024
rooms are nice and clean. hotel staff are kind and helpful. only a few dollars by taxi to Hoan Kien area. breakfast is good enough for me.
Översätt
Svar från boendet: Thank you for the lovely comments, we are delighted to hear that you enjoyed your stay at our property.
Gästanvändare
3 Sovrum Deluxe
Bodde på nov. 2023
Familj
1 recension
3.0/5
Publicerades 1 jan. 2024
First day of arrival they can not provided the room type that we book they change from 3 bedroom type to single bed room for 2 room for us which we don’t like so next day we request to our booking room then finally they can manage to change for us .
Översätt
Svar från boendet: Thank you for your comment, we are sorry for the problem you encountered on the arrival date.
Ronny Ståle Edvardsen
Studio Executive
Bodde på okt. 2024
Par
2 recension
3.0/5
Publicerades 3 nov. 2024
Just go for it... ;)
Översätt
Svar från boendet: Thank you for your feedback. We are sorry that our property didn't meet your expectation. We will work for improvement. We look forward to welcome back, giving us the change to serve you better. Warmest regards,Tammy
Gästanvändare
2 Sovrum Deluxe
Bodde på nov. 2022
Familj
4 recension
4.2/5
Mycket bra
Publicerades 19 feb. 2023
We really love this property. Even though it is a bit out of the central attractions, but the public transport is so easy. The apartment is well maintained and clean, level up to Sommerset standard around the world. My only comments are the breakfast, which is served in a a japanese restaurant in the building. CHoices are very limited. If you dont like Japanese breakfast, then there is nothing else for you to eat. Overall, it's a good place to stay
Översätt
Svar från boendet: Thank you for having an enjoyable stay with us and like our apartment. We appreciate you kind understanding as Japanese restaurant can serve Japanese food and we are working with them to diversify menu. Looking forward to welcome you back.
Gästanvändare
2 Sovrum Deluxe
Bodde på nov. 2022
Familj
7 recension
1.5/5
Publicerades 28 dec. 2022
The hotel is due to refurbish. Rooms has high window which can see a things. Bare in mind its a master bedroom. Carpert looks dirty. Parquet also came off and not safe for kids.
Översätt
Svar från boendet: Thank you for your review. We are well noted your observation and would like to update that we are working on renovation plan.
Gästanvändare
Studio Executive
Bodde på jan. 2023
Ensamresenärer
5 recension
5.0/5
Enastående
Publicerades 26 feb. 2023
Good location good swimming pool big room good prices
Översätt
Svar från boendet: Thank you for your perfect review. We appreciate it.
Hayli Lim
Studio Executive
Bodde på juli 2022
Res med vänner
2 recension
4.5/5
Utmärkt
Publicerades 20 aug. 2022
The facilit is not new, but everyone there were warm and kind. The exterior of the building is not fancy, but I found it was coyz after two night stay.
Översätt
Svar från boendet: Dear sir/madam,Thank you for review our property. We are delighted that you had an enjoyable stay with us and you like our service. We appreciate your kind understanding on our facilities and building exterior which we are working for improvement. Kind regards,Tammy
Gästanvändare
Studio Premier
Bodde på aug. 2022
Ensamresenärer
1 recension
5.0/5
Enastående
Publicerades 5 sep. 2022
Perfect location to approach to West Lake, and a great view. Clean and Cosy.
Översätt
Svar från boendet: Dear sir/madam,Thank you for giving us perfect review. We are happy that you like our cleanliness and coziness. We look forward to welcome you back.Kind regards,Tammy
Gästanvändare
Studio Executive
Bodde på juni 2022
Ensamresenärer
9 recension
3.7/5
Publicerades 21 juli 2022
reasonable facilities for the price… the carpets need to be cleaned
Översätt
Svar från boendet: Dear sir/madam,Thank you for staying with us and review our property. We are delighted that you enjoyed our facilities. At the same time, we are well noted your observation on carpet and will work for improvement.Kind regards,Tammy
Ibrahim Eid H
Studio Executive
Bodde på aug. 2022
Affärsresenärer
127 recension
3.0/5
Publicerades 9 sep. 2022
Hotel not clean , staff ok.
Översätt
Svar från boendet: Dear sir/madam,Thank you for staying with us and review our property. We are delighted that services from our staffs met your expectation. At the same time, we are noted your feedback about cleanliness which we will work for improvement.Warmest regards,Tammy
Anonym användare
Studio Executive
Bodde på sep. 2024
Affärsresenärer
23 recension
2.7/5
Publicerades 18 okt. 2024
曾經是Somerset,但現在已經不是了。請謹慎選擇。 服務真是一言難盡,前台還好,但是客房服務實在是太差了,我住了兩天,經歷了兩次不敲門直接刷卡開我房門的情況!!!我正在房間!!! 酒店地方很好,就在西湖旁邊,有個後門出去就是西湖。周圍賣什麼的都有,右斜對面有一個超市。 衞生還行,但是走道里麪一股下水道的味道。 酒店真的很老了,設施一般,房間的微波爐無法工作,而且只有少部分房間有洗衣機。
Översätt
Svar från boendet: Thank you for your detailed feedback. We apologize for the issues you experienced during your stay, especially with room service and the door incidents. Your comments about the location, nearby amenities, and the condition of the facilities are valuable to us. We will address the concerns you raised to improve our services. We hope to have the opportunity to provide you with a better experience in the future.
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