Pacific Bay Grand Suites

It was a relaxing stay. The location is perfect as its near Robinsons Manila and other spots. The front desk clerks and other staff were very accommodating during the entirety of our stay. I booked for a couple but no extra charge when 2 more stayed with us. Got the free limited parking as well. Will definitely stay again in the future. Thanks

Nice hotel very close to Robinsons mall. The room was small but everything was good with a kitchen and large refrigerator but no cooking utensils are provided. The pool looked nice but too cold so I didn’t try it myself. Bed was very comfortable.

Smooth check-in with the help of a staff member at the reception. They have a separate reception area inside the Birch Tree Hotel building. They allowed me to check in 30 minutes before the standard time, which was great. Upon entering the room, it smelled nice. They provided shampoo and toothpaste, and there was even a hairdryer, which was a plus for me. Additionally, there was a microwave and a kettle. Unfortunately, they only have a regular TV. It would have been great if they had a smart TV, but the good Wi-Fi connection made up for it. I loved the unit I stayed in because it had a balcony. The bathroom was clean, and the shower was excellent, featuring a rain showerhead with good water pressure, plus they had a bidet. My only concern was the bedsheets and pillowcases, as I’m sure they weren’t changed from the previous guest. I noticed long hair on the sheets, and they were wrinkled. During the night, I also spotted small roaches roaming around when it got dark, so I had to keep the lights on all night. Additionally, the staff outside the corridor were quite noisy and inconsiderate of the guests. On weekends, you can also hear the bar karaoke from outside, which can be disruptive if you're sensitive to noise. Overall, it was a good stay, and I hope the management takes this feedback into consideration. Thank you!

The internet is no use..I like the location it’s near for mall and massage spa..they have kitchen tools so we cooked during our stay, towels are old na,..we need to asked for sleepers.