Nuremore Hotel & Country Club

I have been having the worst experience with Nuremore. I bought vouchers for my Mother and Father as a Christmas present. Recently I have been trying to book in but the hotel is inexplicably close. There was no prior mention. Both my mother and father are profoundly deaf and so I usually handle bookings etc on their behalf. I am glad they are not having to go through this process as the response (in the odd times I get one) are rude and abrupt. I have asked for a refund but this supposedly cannot be done. The idea was to get them booked in for their anniversary but I would hate to send them to this hell hole and would just like my money back. They have gone down the route of just ignoring me now. Terrible terrible customer service.

Only one disabled parking space is totally unacceptable. Breakfast was poor. Otherwise we enjoyed our stay but would probably not return. Our room was good and food in the bar was very good and the hotel is situated in a very nice location