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Here's some helpful information on returning products. Please view our Returns Policy for more information, US and EMEALAAP. First, select the type of product you purchased and your location for...
We do all we can to ensure books reach you in good condition. If you receive a book and it is damaged, contact us to receive a replacement book and UPS return label (for US orders) for returning the...
If you purchased a book from Elsevier but received the wrong book, please contact us to request a replacement and UPS return label (for US purchases) for the return of the wrong book...
We process orders as quickly as possible. Generally, orders for print and eBook placed on Shop.Elsevier.com can no longer be cancelled once submitted. The confirmation email is sent to the email...
It is not possible to return a book you bought from somewhere else than from Elsevier directly. If you did not buy your book from us, contact the retailer where you purchased the book from for return...
If you paid for your order by credit card, the refund will be available on your credit card account within 14 working days after we received and accepted the returned product. If you paid for your...
Generally, Elsevier doesn't pay your return shipping costs. When you return a book, you have to pay the return shipping costs yourself. However, Elsevier does pay your return shipping costs in case...