NICE

This Thanksgiving, we’re thankful for our incredible customers and partners, dedicated teams, and the innovation shaping exceptional customer experiences. 🍂 Wishing you and your loved ones a Happy Thanksgiving from all of us at NICE! #Thanksgiving #CustomerExperience #Gratitude

In a world where customer expectations are ever-evolving, how can contact centers keep up? The answer lies in blending human agents with the power of AI. NICE is leading the way with innovative solutions that enhance agent productivity and transform customer experiences. By combining real-time AI insights with human empathy, contact centers can deliver smarter, faster, and more personalized interactions. Discover how this synergy is setting a new standard for customer service: https://bit.ly/49aH3Tx #CustomerExperience #AI #ContactCenters #Innovation

Can AI truly automate all of your customer service? Customers expect seamless, omnichannel experiences. But what if you could automate and personalize every aspect of these journeys and do so at scale? With purpose-built AI infused throughout a complete customer service platform, that dream is now a reality. Join Jon Arnold, Princpal at J Arnold and Associates and Elizabeth Tobey, Head of Marketing, Digital and AI at NICE to hear how. Register for our webinar: https://bit.ly/3CV8Uec #CustomerExperience #ArtificialIntelligence #Omnichannel

Maxicare Healthcare Corporation, a leading HMO in the Philippines offering medical insurance and healthcare plans, has shown great improvements by fully leveraging NICE Workforce Management (WFM) to empower agents and provide exceptional CX. Read the press release: https://bit.ly/4fPF2P5 #CustomerExperience #WorkforceManagement

We are thrilled to reveal that Gartner® Magic Quadrant™ for CCaaS named NICE a Leader for the 10th straight year. 🏆 That’s right. 10 years! Get your complimentary report copy for an independent evaluation of CCaaS vendors, and automate your customer service with a leader 👉 https://bit.ly/3C7BWXW #GartnerMagicQuadrant #CCaaS 

How can we accurately measure a supervisor's performance in ways that capture their full impact on a contact center? Join Avital Jo Cohen, Manager, Product Management, in the next session of our Ask a CXpert LinkedIn Live Series! Register below and learn more ⬇️ #CustomerExperience #ContactCenter

HAPPENING TOMORROW! Is your contact center hit by competing pressures? Join Omer Minkara, Vice President & Principal Analyst at Aberdeen Strategy & Research, and Liran Meir Frenkel, Senior Product Marketing Manager at NICE, as they discuss: ✅ Top trends influencing workforce engagement in the age of digital and AI ✅ Key factors impacting agent experiences ✅ The business impact of gamification done right Register before it's too late: https://bit.ly/3OfwqFj #CustomerExperience #ArtificialIntelligence #Gamification

Navigating multiple applications, accessing different databases, and information overload result in inconsistent customer experiences and an increased cognitive load for agents. How can we consolidate the agent experience into a single pane of glass? Join Joshua Gibson, Principal Sales Engineer at NICE, on November 25 for the first session of our Ask a CXpert LinkedIn Live series! Register below ⬇️ #CustomerExperience

Empowering agents with strong soft skills is the foundation of exceptional customer experiences. At NICE, we believe that empathy, communication, and adaptability are just as important as technical expertise. By focusing on these essential skills, businesses can elevate customer satisfaction, build trust, and foster lasting relationships. Discover how prioritizing soft skills can boost your CX strategy: https://bit.ly/3B9vvDg #CustomerExperience #SoftSkills #EmpowerAgents #CXInnovation

NICE today announced that AUSIEX has implemented the NICE CXone cloud-native contact center platform to enhance its operational capabilities and customer engagement strategies. AUSIEX is one of Australia's leading providers of wholesale trading solutions for financial institutions, intermediaries, advisers, and industry participants. AUSIEX uses its scale, expertise, and heritage to deliver value for hundreds of thousands of clients by seamlessly connecting them to markets. Read the press release: https://bit.ly/3CSxHj0 #CustomerExperience