Unexpectedly, the accident appeared at the end~~~
Location: Excellent, about 10 minutes walk to the Black Sea. Located in a boutique district with bars, restaurants, coffee, and desserts, it is interspersed between famous attractions such as European Square, Batumi Square, and churches.
Environment: A small and boutique hotel. I booked this one to experience different accommodation styles. No matter where I go, I can rely on my two legs.
Service: There is a good beginning but no perfect ending. I stayed for a total of 2 nights. The waiters I met during the period were very enthusiastic. Whether it was the doorman, the Check In lady, or the restaurant waiter, they were all very polite. But in the end, something very unpleasant happened when checking out. First of all, they said that they would check the room and let us wait for a few minutes. Recalling that in the past ten years, whether it was traveling or business trips, I had never encountered this situation when checking out of relatively high-star hotels. Although I was a little puzzled, I didn’t think much at the time. I waited. As a result, I was told that the makeup mirror in the bathroom was broken after 2 minutes and we needed to compensate. I asked my family, and no one knew what happened. So I asked to go back to the room to check the situation. The moment I entered the room, I saw 5-6 hotel staff in the room I had just left. The mirror they were talking about was a movable round makeup mirror installed on the bathroom wall. Only then did I realize that the mirror was double-sided. The intact side when we checked in was facing the outside, and the so-called broken side was facing the wall when we checked out. Although I insisted that we did not damage the mirror, the hotel also insisted that they would carefully check everything in the room when each guest checked out, which meant that the mirror must be intact before I checked in. I was very angry. First of all, I don’t think that room inspections will be a measure taken for all guests. Secondly, even if the hotel checks the room every time when checking out, it cannot guarantee that it will find the problems left in the room by the previous guest. Thirdly, should we check all the facilities in the room as soon as possible when we check in to the hotel in the future? Since there are other trips to follow, we are also speechless. We informed ctrip of the situation as soon as possible, and the feedback and problem solving were still very timely. In fact, if we think about it later, if there is enough time, we should call the police on the spot. Words are not enough. Can the police make us presumptuous when they come? There is no substantial evidence to prove that the mirror was broken during our stay!
6 Reviews